Revinate

Do you remember the game “Guess Who”? You’d ask the opposing player a series of yes-or-no questions to try to guess the right character’s identity. If you guess right, you win. Guess wrong, you lose. It’s the same in hospitality. If you can identify who your most valuable guests are and provide great, memorable experiences, they’ll keep coming back. You win. But if you can’t provide the personalized experiences guests have come to expect, they’ll probably end up with a competitor on their next stay. You lose. Revinate is stopping the guessing game, bringing you the technology to make good decisions, fast, and based on real data, not just chance or instinct. That’s why we’ve developed a Customer Data Platform (CDP) that brings all the characteristics and clues about your guests together in one place, so you can see them for who they truly are. And we’ve done it with the most advanced AI-driven machine learning this industry has ever seen to link every guest touchpoint, stay, and interaction together. We’re taking out the guesswork. If you’re with us at #NAVIGATEMiami, stop by our experience center to explore the Revinate CDP and catch a demo. Bank on Revinate and discover more of what our CDP can do for your hotel: https://bit.ly/49Pqjji #CustomerDataPlatform

“Perfect stay – Excellent service, quality and location. Had a room upgrade, which was a lovely surprise. Left a great feeling of a perfect night away. Some excellent, nice touches. Cozy, quiet and relaxing. Parking easy and breakfast, included, was first class.” Um, that’s quite a nice review. And Daniel Thwaites clinched it by implementing a data-driven marketing strategy. The hotel wielded personalization to speak to every guest with messaging that would resonate with their unique preferences. And every campaign was designed to drive guest loyalty. Take their We Miss You campaigns, for example. Those were segmented by geolocation and NPS to cross-promote properties and encourage exploration across the hotel portfolio. And in case you were wondering, yes Daniel Thwaites increased their NPS score by 5.8% YoY — making for plenty more loyal guests and more opportunities for positive, thoughtful reviews. Find out more about their success with Revinate Marketing via the link in the comments! #HospitalityTechnology | #EmailMarketing | #GuestLoyalty

This summer, European travelers are not chasing sunshine — they’re looking to stay cool. The top choice? Scandinavia! According to Misty Belles from Virtuoso, bookings have surged by 27% compared to last summer. 🌞✨ With its stunning landscapes and unique experiences, Scandinavia is becoming the ultimate summer destination. Read more about the new hot spot in Europe in the article by Bloomberg:

🎼Looking pretty, Music City 🏙️ Revinate is sponsoring Hotel Data Conference (HDC) in Nashville! Stop by our booth to learn how we help hoteliers hit all the right notes with their guests, get some swag that’s perfect for the sounds of the city, and enter our raffle for a Yeti cooler. At 10:00 AM, on Friday, August 9, 2024, grab a seat in Summit BC (4th floor) to see Jack Newkirk, Enterprise Sales Consultant, share his insights in the panel discussion “Building a Profitable Distribution Strategy.” Have something specific in mind that you want to chat about? Meet onsite with Revinators Don R., Jack Newkirk, and Lorena Moreno, CHT! Link in the comments ⬇ #HDC2024 #HospitalityTechnology #Hoteliers

Paying for a cup of coffee is like paying for your loyalty program membership. A nominal, everyday purchase with tremendous value. That’s the comparison Carlo Del Mistro, Chief Digital Officer at Ennismore, makes when describing the hotel’s “Dis-loyalty” program. And speaking of a guest preference like coffee, or any F&B preference for that matter, will likely carry over to their stay — allowing the hotel to learn more about them and build the program around those preferences. It’s a program with no tiers and no points. Instead it grants rewards for visiting different hotels in the Ennismore portfolio. Mistro joins podcast host Karen Stephens, Revinate CMO, to talk all about the program’s success and how they’re using guest data to propel it forward. 🎙️Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

When it comes to running a hotel and improving the guest experience, data means everything. We've compiled the latest news and trends in the hospitality industry to help you make informed, data-driven decisions. #hospitality | #Revinate | #CDP

🗣️One last chance to connect at Converge 🧬 We have had such a great time at #IDeaSClientSummit Converge 2024 so far! From meeting some new faces to participating in conversations around #hospitalitytechnology and how hoteliers like you can best use it to gain an edge. Want to make sure you don’t miss us? Meet up with Revinator Kristina Anderson onsite!  https://lnkd.in/dc_hUkN2

What’s in it for me? The question on every guest's mind when choosing a loyalty program. If you create a real value add for guests in your loyalty program, then they’ll know the answer. And Carlo Del Mistro, Chief Digital Officer at Ennismore, is showing just how to do that with their “Dis-loyalty” program. Mistro joins podcast host Karen Stephens, Revinate CMO, to unpack the vision behind Ennismore’s “Dis-loyalty” program while encouraging hoteliers to explore other options for creating a data-driven loyalty program that isn’t just about points. 🎙️Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

🔍 Are you making the most of all your guest data sources? Booking data gives you basic guest information, but don’t forget about the wealth of guest data in your spa, restaurant, and golf systems. Insights from this data can help you significantly boost direct revenue. Basic CRMs fall short on these integrations. You need a CDP — or even better, a hospitality CDP. Discover the importance of integrating diverse data sources and how a Customer Data Platform (CDP) can provide deep insights into guest preferences and behaviors. Explore our latest article post on Hospitality Net to learn more: https://lnkd.in/e8NA-u6E

📞California is calling 📞 Revinate is sponsoring the CoralTree Hospitality Summer Summit in Santa Rosa, California! We look forward to chatting with everyone as we answer your questions about generating greater direct booking revenue. Have something specific in mind that you're ready to discuss? Meet up with Revinators Lindsey Strickland and Alli Yorke onsite! https://lnkd.in/eYDHNjsC #HospitalityTechnology #Hoteliers