Revinate

Do you remember the game “Guess Who”? You’d ask the opposing player a series of yes-or-no questions to try to guess the right character’s identity. If you guess right, you win. Guess wrong, you lose. It’s the same in hospitality. If you can identify who your most valuable guests are and provide great, memorable experiences, they’ll keep coming back. You win. But if you can’t provide the personalized experiences guests have come to expect, they’ll probably end up with a competitor on their next stay. You lose. Revinate is stopping the guessing game, bringing you the technology to make good decisions, fast, and based on real data, not just chance or instinct. That’s why we’ve developed a Customer Data Platform (CDP) that brings all the characteristics and clues about your guests together in one place, so you can see them for who they truly are. And we’ve done it with the most advanced AI-driven machine learning this industry has ever seen to link every guest touchpoint, stay, and interaction together. We’re taking out the guesswork. If you’re with us at #NAVIGATEMiami, stop by our experience center to explore the Revinate CDP and catch a demo. Bank on Revinate and discover more of what our CDP can do for your hotel: https://bit.ly/49Pqjji #CustomerDataPlatform

🚀 Ready to level up your 2025 digital marketing strategy? Join us at the HSMAI Asia Pacific Digital Marketing Conference on October 10th at M Social Hotel Phuket! Meet our APAC team Will Howes and Pemika Na nakorn, and discover how Revinate can boost your direct bookings, enhance guest engagement, and grow your revenue. 💡 Let’s make 2025 your best year yet—reach out to our team and book a meeting with us! Can’t attend? No problem—schedule a one-on-one meeting with us anytime that suits you.

Guest: “I should really finish booking with that hotel I was researching last night.” Hotel: “Yes, you should! (Not that hoteliers can read minds .😉) In a perfect scenario, the hotelier then sends a shopping cart abandonment email to the guest, complete with messaging of how much they’d love for that guest to book a stay with them. Or that hotelier places an outbound call saying, “Remember us? We know you showed interest in our hotel, and we’d love to have you!” Outbound strategies like that drive direct business. This week on the Hotel Moment podcast, we’re featuring a , Hotel Moment Deep Dive webinar — talking all about how to implement successful outbound strategies at your hotel and recover abandoned bookings. Revinators Brent Sanders, Sr. Customer Education Specialist, and Brian Stinemetz, Client Success Manager, detail the strategies that you can use with your reservation agents to drive direct business and how you can track strategy performance to promote continuous improvement of your voice channel Raul Martinez, Director of Reservations and Revenue Management, at Ambiente A Landscape Hotel also joins the conversation to explain how their hotel has made outbound strategies a core component of how they target guests. 🎙️Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

Hoteliers: Get ready for Black Friday and Cyber Monday! Maximize direct bookings and revenue during the biggest shopping weekend of the year! Join our webinar "Black Friday and Cyber Monday: Winning email strategies for hotels” on October 16th for strategies that can significantly impact your success this holiday season! 🗓️ Date: Wednesday, October 16th ⏰ Time: Hosted in 3 time zones; register for one that works best for you! Register today and ensure you're set up for success. Link in comments. #EmailMarketing | #DirectBookings | #BFCM | #Webinar

🔗 Data integrations partner highlight: Maestro PMS ! 🌐 Maestro PMS is the go-to web-based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. 📲💳With 20 integrated modules on a single database, Maestro offers everything from mobile and contactless apps to embedded payments — all designed to drive direct bookings, streamline operations, and deliver a personalized guest experience. Their 24/7 North American-based support ensures you're always covered. 🤝Maestro PMS and Revinate serve over 70 shared clients, utilizing the Maestro GENOMI API to access guest profile, folio, spa and reservation data seamlessly.

Another big win for us! 🏆🙌 We’re honored to receive Comparably awards in: 😄 Happiest Employees 🎉 Best Company Perks & Benefits 🏖️ Best Work-Life Balance This wouldn’t be possible without the dedication of our amazing team. Thanks for making this an inspiring place to work! 🚀👏

We're #hiring a new Product Manager in Costa Rica. Apply today or share this post with your network.

Which channel do you think brings in the highest booking value? 🤔📞 Email? Text? Social media? Surprise — it’s the voice channel! At an average of $1,570, voice bookings are at the top, with nearly 50% of callers ready to confirm their stay. Don’t underestimate the power of your voice channel — it’s a goldmine for revenue and guest loyalty for hoteliers who know how to leverage its capabilities. Ready to unlock its potential? Check out our latest guide, "The voice channel conversion playbook for hotels," and learn how to maximize your bookings through voice! 📖💡 https://bit.ly/3Bdhd4e

Who better to represent your hotel brand than your guests? 🏨✨ Hotel swag as a fashion statement is the latest trend. If your property offers branded merchandise, now's the time to spotlight it! 🛍️👕 Showcase your merch options and inspire guests to buy and flaunt these items. Discover more about this trend here: https://bit.ly/3XNmc4D

Calling all Irish hoteliers! 🇮🇪 Heading to the Irish Tourism Industry Confederation - ITIC Conference tomorrow? Larry Mullett, Sr. Territory Sales Manager at Revinate, will be at the Dublin Royal Conference Center and would love to connect with you! Join Larry and industry leaders for a day of insights. If you're attending, drop by and chat with Larry about how Revinate can enhance your direct booking strategy for 2025. See you there!