Automation has become synonymous with nearly every industry. Now, customer service is finally one of them. With Replicant, voice automation is truly natural, allowing millions of customers to fully resolve their issues over the phone without waiting for an agent. More resolutions. Happier agents. And a 50% lower Cost Per Contact. The wait is over. Contact Center Automation is here. Try it for yourself: https://try.replicant.ai/
Replicant
Software Development
San Francisco, California 9,574 followers
The Leader in Contact Center Automation.
About us
Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way we interact with the world, starting with customer service. As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. Replicant is serving some of the largest contact centers in the Fortune 100 and growing rapidly. A bit more about Replicant: • Named Forbes’ top 50 AI firms to watch in 2021 • Voted top 50 most promising startups by The Information • Raised $78M in Series B financing led by Stripes • We are serving some of the largest contact centers in the Fortune 100 and are just getting started…. Interested? Check out our open roles at https://jobs.lever.co/replicant
- Website
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http://www.replicant.com
External link for Replicant
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Artificial Intelligence, Telephony, Machine Learning, Conversational AI, TTS, NLP, Haskell, Javascript, Python, Language, Contact Center, Call Center, Customer Service, Customer Support, Phone Support, and Voice AI
Products
![Click here to view Replicant]()
Replicant
Conversational AI Software
Replicant provides always-on support to resolve customer issues quickly and naturally across channels. Like agents, Replicant can speak with customers in a natural tone, and answer questions without delay. With Replicant, companies can eliminate hold times, manage unpredictable call volumes, and give agents time back to focus on high empathy cases. Replicant has been deployed by Fortune 500 companies to resolve millions of calls a month. Natural Conversations Replicant leverages an NLU brain that can naturally converse to quickly resolve issues in any language. Omnichannel Support Replicant resolves customer issues across voice, messaging, and other digital channels. Conversation Monitoring and Analytics Replicant’s conversation dashboard provides real-time visibility into transcribed conversations with built-in analytics. Agent Collaboration Replicant integrates with live agent platforms for seamless hand offs of more complex issues, intelligent routing, logging, and more.
Locations
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Primary
Get directions
1 Letterman Dr
San Francisco, California 94129, US
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Get directions
180 John Street
Toronto, Ontario M5T 1X5, CA
Employees at Replicant
Updates
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📈 We're thrilled to add more talent to our growing data team. Welcome aboard Vassily Morozov! Learn more about our open roles: https://lnkd.in/gkyVV39h
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📣 Next month, join Replicant for a 30-minute, bite-sized product demo of conversational AI for customer service! Senior Solutions Engineer Daniel Diaz will walk through the use cases and features every CX leader should know and answer your questions about all things AI. Save your spot today 👉 https://lnkd.in/g_VmnSKA #ai #cx #contactcenter #customerservice
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According to HubSpot, 70% of consumers expect companies they interact with to have full context of their purchase history and previous interactions. It's just one of the reasons why personalized customer service ranks as one of the biggest priorities for CX leaders in the next six months. With the second half of the year in full swing, read more about the most common contact center goals for the rest of 2024. 👇 #ai #cx #contactcenter #customerservice
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🤝 Empowering agents to excel begins with giving them the freedom to focus on what truly matters. Listen to #DialedIn to learn how contact centers like Love's Travel Stops are using AI to create an environment where agents can thrive: https://lnkd.in/g9R-VTBz #ai #genai #cx #contactcenter #customerservice
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🙌 We're thrilled to welcome Trevor Jonas and William Walker to our growing Replicant team! Learn more about our open roles: https://lnkd.in/gYjivcce
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🔊 How is AI impacting Business Process Outsourcing? Listen to our latest episode of hashtag #DialedIn where Gadi Shamia and J. Ricky Arriola dive into the AI transformations sweeping through the customer service ecosystem: https://lnkd.in/g9R-VTBz 📞 How AI is increasing revenue for businesses 📞 Why automation will augment BPOs 📞 The AI trends already changing CX 📞 & much more! #ai #genai #cx #contactcenter #customerservice
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Less friction ➡️ More customer engagement ➡️ Greater brand affinity When customer service is seamless, the path to increased revenue and higher customer loyalty becomes far more straightforward. Listen to our latest episode of #DialedIn to learn more about how AI is reducing friction in the contact center: https://lnkd.in/g9R-VTBz #ai #genai #cx #contactcenter #customerservice
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🎧 Benjamin Gleitzman joined the Deepgram podcast for an in-depth conversation on Replicant's journey as an AI-first company reimagining customer service! Listen below. 👇 #ai #cx #genai #contactcenter #customerservice
Benjamin Gleitzman, CTO and Co-Founder at Replicant | AIMinds #026
https://www.youtube.com/
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😎 The summer growth continues at Replicant with two more July additions! Welcome aboard Simon Jin and Jesse Wang! Learn more about our open roles: https://lnkd.in/gYjivcce
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