Plivo

Plivo

Software Development

Austin, Texas 69,605 followers

Simplifying customer engagement

About us

Plivo simplifies customer engagement for leading brands like IBM, MercadoLibre, OneLogin and Zomato. Plivo’s suite of AI-driven solutions integrate seamlessly across multiple channels and enable businesses to acquire, service, and grow their global customer base. Founded in 2011, Plivo's offerings encompass programmable messaging and voice calls, OTP verification, loyalty marketing, contact center, and sales engagement.

Website
http://www.plivo.com
Industry
Software Development
Company size
201-500 employees
Headquarters
Austin, Texas
Type
Privately Held
Founded
2011
Specialties
Web 2.0, Telephony 2.0, Cloud Telephony, VoIP, SIP, WebRTC, SMS API, Voice API, SMS gateway, Voice Broadcasting, Call tracking, IVR, Phone blast, cloud ivr, outbound ivr, cloud communications, 2-Factor Authentication, 2FA, SMS & Voice Verification, CPaaS, Personalized messaging, and Business Messaging

Locations

  • Primary

    6001 W Parmer Ln

    Suite 370

    Austin, Texas 78727, US

    Get directions
  • WeWork Embassy TechVillage, Block L, Devarabisanahalli, Outer Ring Rd

    Bengaluru, Karnataka 560103, IN

    Get directions

Employees at Plivo

Updates

  • View organization page for Plivo, graphic

    69,605 followers

    Stuck between choosing Golang and Python for your next project? 🤔 Let's break it down! Golang is all about speed and efficiency. 🚀 With goroutines and channels, it's perfect for high-performance and parallel processing tasks. 🏎️ Python shines with simplicity and readability. 📚 It's great for quick development and prototyping, especially with Django and Flask. ⚡ A great example of utilizing both languages is Dropbox 🏢 They initially used Python for its ease of maintenance and rapid development. However, as they scaled, they integrated Golang for performance-critical tasks, taking advantage of its efficiency in handling concurrent tasks. 🔄 Which one do you prefer? Let us know in the comments below! 🗨️ #Golang #Python #ProgrammingLanguages #TechComparison

  • View organization page for Plivo, graphic

    69,605 followers

    🎧 New Episode Alert! 🎧 🎙️✨ Joining us on the PlivoPod this week is Himanshu Mishra, former software engineer at Spotify and Twitter, now Product Manager for the Internal Developer Portal at Harness🛠️✨ In this episode, we explore: 🔸 Building and maintaining momentum in product teams 🔸 The startup within a startup methodology 🔸 Technical vs non-technical product management in the AI era 🔸 The underrated practice of pair programming Don’t miss out on this inspiring conversation! 🌟👨💻 #TechTalks #ProductManagement #AI #SoftwareEngineering #PlivoPod

  • View organization page for Plivo, graphic

    69,605 followers

    Losing out on potential sales due to cart abandonment? 🛒 You're not alone! Did you know that 7 out of 10 shoppers leave their carts, costing businesses a whopping $4 trillion annually? 📉 The main culprits? Sticker shock and unexpected costs. But fear not, the solution is simpler than you think - text them! 💬 With a staggering 98% open rate, SMS campaigns can help reduce cart abandonment by 6.5% and increase your sales by a whopping 20%. 🤑 By incorporating SMS marketing into your strategy, you can reclaim those lost sales and watch your revenue soar! 🚀 Don't let those abandoned carts go to waste - start using SMS marketing today with reliable tools like Plivo's SMS API and see the difference it can make for your business. 💰 #SMSMarketing #CartAbandonment #RevenueBoost #EcommerceTips

  • Plivo reposted this

    View profile for Rajat Dwivedi, graphic

    Director - Engineering at Plivo

    When I joined Plivo as Lead Architect, our engineering team was in a state of total chaos: -Constant firefighting was the rule, not the exception. -Costs were high due to poor infrastructure management. -Manual testing and lack of documentation were causing bottlenecks. -Tension between Engineering and other departments was at an all-time high. Why was all of this happening? Growth. Plivo began as a small CPaaS startup in 2011 but by 2018, business growth had outpaced existing processes in Engineering. We reached our breaking point when two consecutive production incidents happened in one week—our fix for the first caused the second. It was time for drastic action. I set up a war room and told the team that we weren't leaving until every issue had been addressed. This decision shifted our culture from individual accountability to collective responsibility. During the two weeks we spent in the war room, the team took extreme ownership and… 1. Mapped out ambitious 2-week and 2-month goals. 2. Designed a lean, effective software development process. 3. Implemented a proactive Production Health Checks system. 4. Integrated automation into our QA process to reduce validation time. 5. Tackled the root causes of persistent downtime and call quality issues. Here are the results that we achieved in 2 months: -Call quality was significantly improved. -Production costs were decreased by 40%. -QA validation time was cut from weeks to days. -Support tickets forwarded to Engineering were reduced by 50%. -Trust between Engineering and other departments was fully restored. Months later, thanks in part to the culture change that the war room catalyzed, we were able to achieve four nines uptime. This was a career milestone for the entire team. Here’s my key takeaway from the entire experience: when you give your team autonomy and expect extreme ownership, it empowers them to achieve incredible results. Our engineering culture has been irreversibly changed for the better and the ripple effect that this has had through the organization has been tremendous.

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  • View organization page for Plivo, graphic

    69,605 followers

    🚀 Here’s a #1MinuteCaseStudy video on why Slack is a masterclass in product management. 🌟 🎮 Originally, Slack was an internal tool built by Tiny Speck, a game development studio. But through deep user engagement, it evolved into the powerhouse we know today. 👂 Stewart Butterfield and his team listened carefully to early adopters and identified pain points, such as managing multiple Slack channels and tracking important messages. 💡 The solution? User feedback led to the introduction of threaded conversations, advanced search functionality, and customized notifications. 📈 Because customer engagement has been part of Slack's DNA since day one, they grew the platform in sync with real-world needs. ✔️ The key takeaway? As a product manager, it's crucial to stay connected with your users and adapt your product based on their needs. By following Slack's example, you can create a product that not only meets your users' needs but also continues to provide value as your platform grows. 🔍 Fascinated by Slack's approach? Join the conversation and share how you engage with your users! #ProductManagement #SlackCaseStudy #ProductManagerTips #Plivo1MinuteCaseStudy #UserEngagement #CustomerFeedback

  • View organization page for Plivo, graphic

    69,605 followers

    🚀Introducing PlivoPod 🎙, a brand new podcast where we sit down with industry leaders to uncover the secrets behind their success. 🌟 Our very first episode features Rajat Dwivedi, Director of Engineering - API at Plivo. 🌟 From discussing the latest trends in AI to emphasizing the importance of a problem-first mindset, this conversation is filled with insights that you won't want to miss. 🤯💡 Tune in to PlivoPod now. 🎧💬 #meetaplivoleader #plivoleadershiptalkseries #plivopod

  • Plivo reposted this

    View organization page for Plivo CX, graphic

    1,055 followers

    🚀 Are you making the most out of your Shopify analytics? 🛒📊 If you're only using Shopify analytics, you might be missing crucial insights into customer behavior. 🤔 💡 Google Analytics 4 (GA4) offers powerful features like funnel exploration, to track user interactions before purchases. 📊🔍 🔧 While GA4 needs Shopify integration, the benefits are worth it. Third-party tools like Triple Whale, NestScale, and Northbeam can consolidate your data for a comprehensive view. 📈💻 🔥 Don't just rely on Shopify analytics. Enhance your insights with GA4 and other tools for a complete picture of your e-commerce performance! 💪🌟 #GoogleAnalytics4 #ShopifyAnalytics #EcommerceInsights #DataIntegration #DigitalMarketingTips

  • Plivo reposted this

    View organization page for Plivo, graphic

    69,605 followers

    🌟 Meet Rajat Dwivedi, the brilliant mind behind our Engineering - API team at Plivo! 🎉 🚀Get ready to dive into his journey as he shares unforgettable moments, growth, and a whole lot of fun along the way. While we can't spill all the beans just yet, we promise you won't want to miss out on the full scoop! Stay tuned and get ready to be amazed by his passion for innovation and leadership. Here's a little sneak peek into what's to come 👇 #Plivo #MeetTheTeam #Innovation #Leadership #StayTuned

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Funding

Plivo 2 total rounds

Last Round

Seed

US$ 1.8M

See more info on crunchbase