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Playvox by NICE
Software Development
Sunnyvale, California 17,648 followers
Welcome to the digital era of workforce engagement management!
About us
Playvox by NICE's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox by NICE powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.
- Website
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http://www.playvox.com
External link for Playvox by NICE
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Sunnyvale, California
- Type
- Privately Held
- Specialties
- Quality Assurance, Call Center, Coaching, Contact Centers, Call Center Quality Monitoring, Voice of the Customer, Customer Experience Management, Agent Performance Management, and Workforce Management
Locations
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Primary
530 Lawrence Expy
#905
Sunnyvale, California 94085, US
Employees at Playvox by NICE
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Jonathan Fischer
Director- Enterprise Sales West at Playvox
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Jetson Gospel ☁
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Luis Toledo, CISSP, CISA, CIPP, CPM
CISO | Cybersecurity and Audit Leader. Visionary transforming accountability across organizations to create a better 🌎. Former Assistant State…
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Ray Chew
Principal Engineer at Playvox (Delivering the next generation of cloud based workforce management solution)
Updates
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Elevate Quality Management with AI: Download this free eBook to discover how to effectively integrate AI in your contact center to enhance human efforts, analyze customer interactions for improved agent performance, identify trends for better coaching, and automate routine tasks to increase engagement and prevent burnout. https://lnkd.in/gy6T-ShU #wem #wfm #qm #qa #callcenter #contactcenter
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Download this session where we uncovered the secrets of Angi. Get ready to hear how Angi transformed productivity using real-time data and automated forecasts, proving that magic exists in the world of numbers. In this not-so-boring seminar, you'll learn: - How to make outsourced agents as accountable as your cat when it hears the treat bag rustle (spoiler: it involves a lot of data and maybe some catnip). - Why combining improved intraday forecasting with productivity gains is like finding the perfect pizza topping combo—everyone wins, and you end up with delicious results! - The three key metrics that’ll help you optimize BPO productivity, so you can finally impress your boss without resorting to interpretive dance. https://lnkd.in/g3CZemtG hashtag #wfm #wem #contactcenter #callcenter #digital
Customer Spotlight: Maximizing Agent Investment with WFM at Angi
https://www.playvox.com
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From Phones to Chats: Why Your Contact Center Needs a Digital Makeover! Consumers are swapping phone calls for digital chats faster than you can say "customer service." If your contact center is still stuck in the land of voice, it’s time for a reboot! Our eBook uncovers how going digital can cut service volume by up to 40% and transform the way your team engages with customers. Ready to embrace the future of support? Download now and find out why the new normal is just a click away! https://lnkd.in/g6K_3Ewm #wfm #qm #callcenter #contactcenter #digitalfirst
Is a Digital Contact Center the New Normal?
https://www.playvox.com
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Unlocking the Secret Agent: How to Make Your Workforce Experience Less ‘Mission Impossible’ and More ‘Mission Accomplished!’ Watch this webinar that proves improving agent experience doesn’t have to be a daunting mission! Dan Smitley, a LinkedIn Top Voice in Workforce Management, will guide you through the fun side of agent empowerment, gamification, and collaboration strategies. Discover how making your agents’ day-to-day a breeze can turn customer service from ‘meh’ to ‘magnificent’—all while keeping costs down! Don't miss out on tips that will make your contact center the ultimate innovation HQ! https://lnkd.in/erxEmEhg #wem #wfm #qm #callcenter #contactcenter
Building the Agent Experience Innovation Center
https://www.playvox.com
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Playvox by NICE QM: Turning Quality Assurance from 'Oops!' to 'A-Okay!' with Automated Awesomeness! Tired of discovering your customer service agents are having a rough day *after* the complaints flood in? Enter Playvox by NICE QM, your digital superhero in Quality Management! This tool doesn’t just identify problems; it prevents them faster than you can say “bad customer experience.” With automated work distribution, seamless calibration for fair evaluations, and customizable scorecards, you’ll turn skill gaps into skill triumphs in no time. Plus, engage your agents with badges, leaderboards, and a virtual water-cooler that’s more refreshing than last week’s coffee! Get ready to build a winning team! #qm #qa #callcenter #contactcenter #wem
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🔓 Unlocking Personalized Customer Journeys with AI Consumers want personalized experiences as much as they want pizza on a Friday night, yet many companies are serving up stale bread sticks instead! To avoid leaving customers hangry, businesses need to harness AI, streamline their systems, and really get to know their customers—like knowing their favorite toppings. Key moves include using AI for smart insights, aligning teams like a well-rehearsed dance crew, and ensuring agents have all the juicy details at their fingertips. Remember, if you want to keep your customers loyal and happy, deliver value—because nobody wants to feel like just another pizza order! 🍕 https://lnkd.in/dYQwqZet #contactcenter #callcenter #qm #wfm #wem
Creating Personalized Customer Journeys with AI
https://www.playvox.com
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Elevate your customer service operations with Playvox by NICE—where data meets engagement to elevate every customer interaction! Insightful Correlations: Discover how Playvox by NICE enables businesses to see the link between Customer Satisfaction (CSAT) and service quality, revealing deeper insights into operational challenges. Data-Driven Decisions: Utilize Playvox by NICE's robust data analytics to identify trends and patterns that help improve customer interactions and overall service quality. Seamless Coaching Integration: Empower teams with a closed-loop coaching process that translates evaluation results into actionable learning plans, enhancing agent performance. Engagement & Recognition: Foster a motivated workforce through recognition systems, including badges and leaderboards, to improve agent satisfaction and collaboration. Optimize Operations: Leverage AI-powered forecasting and scheduling to enhance efficiency, minimize wait times, and ensure the right agents are available when needed. Real-Time Insights: Gain visibility into daily operations with comprehensive metrics, enabling swift adjustments and informed decision-making for superior customer experiences. For more information: https://lnkd.in/gUFc58VR #wfm #qm #wem #contactcenter #callcenter
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📢 Remote work in contact centers doesn't have to be a struggle. Discover how to overcome common challenges and boost efficiency with our blog. https://lnkd.in/eFjbT3X2 #Playvox #ContactCenter #WFM
Navigating the Challenges of Remote Work in Contact Centers
https://www.playvox.com
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Discover how AI is transforming customer service. Emily Gray provides insights into leveraging AI to boost efficiency, reduce costs, and enhance customer experiences. Learn practical tips for implementing AI, see real-world use cases, and understand how it can personalize interactions and benefit both agents and customers. https://lnkd.in/gCCxfWR6 #contactcenter #callcenter #wfm #qm #ai
How Is AI Shaping The Customer Services Industry?
https://www.playvox.com