PixieBrix

ICYMI: Todd Schiller joined Manish Pandya, SVP, Digital at TaskUs, to discuss how GenAI is revolutionizing the Customer Experience: - The areas of CX where GenAI can deliver the most value - The impact of large-scale AI implementation and metrics to track progress - Key considerations for choosing an AI solution and vendor Watch the full webinar below: #CX #GenAI #CustomerExperience #AI

GenAI is rapidly reshaping the customer service landscape. Modern tools can offer a more nuanced understanding of customer interactions, enabling personalized and efficient support delivery. But success and results of applying the technology depend on choosing the right solution and executing it effectively. Check out the top 3 takeaways from our recent TaskUs webinar featuring Todd Schiller and Manish Pandya.

Are you at #Forward? Stop by our booth and say hi to Mark Thekkethala and Michael Mirandi. Maybe grab some free swag! 👔🦺🧊 TaskUs #Forward #TaskUs #CX

PixieBrix Co-Founder and CEO, Todd Schiller, joins our exciting lineup of speakers at Forward ‘24. He’ll share insights and strategies for building, embedding and implementing AI solutions to enhance efficiency and productivity in various areas of your business. You must register to attend: https://taskus.me/3TsO8bv #TaskUsForward

PixieBrix is excited to partner with TaskUs as a sponsor of Forward '24! 🌆 Join us on September 19 as we explore new ways of thinking, advanced strategies and the latest tools that can boost your CX, enhance your trust and safety practices and reduce risk. 💥 PixieBrix will kick off the day with a special breakfast learning session where we will cover how we partner with leading CX teams to increase speed, quality, compliance, and satisfaction. ✨ #GenAI #Forward #TaskUs #CX #Automation #AI #Workflows #Forward24 #PixieBrix

When you open a new tab, how long does it take you to return to your original tab? Probably a while...because every new tab is riddled with distractions and dopamine, leading to more new tabs that just clog your bar and further remove you from the task at hand. We created a Google Search Sidebar so you can find what you need in the context of your current tab without having to open a new tab and swim upstream to return to your original mission. See how it works and give it a try 👀

We put the PixieBrix ChatGPT Sidebar to the test with this prompt: Gave it a job description, and asked it to interact with the webpage to get a given candidate's information, then help qualify the candidate by returning a response with: - a score on a scale from 1 to 10 (10 being extremely qualified for the given role) - reason for that score - any questions we should ask to continue to qualify the candidate and dive deeper in an interview (Head to the YouTube video description to copy and paste the prompt) And it worked like a charm. 🪄 Give it a two minute watch - worth the scroll if you're hiring candidates and need a second set of eyes for vetting!

Recruiters, are you copying and pasting from LinkedIn? You don't have to. Check out this ChatGPT prompt which interacts with your webpage to help you capture the most important details about a candidate, ready for you to transfer to your tool of choice: https://lnkd.in/eTmX9UCt

Tell us the worst part of answering support questions. We'll go first: It's knowing the answer to the question, but needing to apply a whole checklist of items to the answer like: ✅ check for typos ✅ make sure the response is on brand ✅ avoid using idioms or cultural references ✅ (sometimes you even need to translate!) In our latest video, we dive into how the PixieBrix AI Writing Assistant can transform your customer support response game, letting you focus on the answer and AI handle your checklist. 🪄✨ In two minutes, Brittany Joiner shows you how to use AI to craft responses that fit your brand voice and maintain that personal touch, while saving you time. Link in the comments! 💬👇 #CustomerSupport #AI #Productivity #PixieBrix #AiAutomation

As one of the preeminent global providers of tech-enabled customer experience management solutions, Startek aims to strengthen customer relationships, influence positive interactions, and promote loyal advocates. With the desire to continue to innovate and remain ahead of the curve, Startek sought out an AI-powered, secure, easy-to-use, and flexible software solution to document and guide voice workflows for global telecom and cable clients. Learn how PixieBrix helped Startek deliver industry-leading quality, accuracy, governance, and compliance. #Startek #PixieBrix #CX #CustomerExperience #AgentEmpowerment #CXInnovation #NPS #NHT