💡 Introducing the second installment of Ozmo's holistic support series! Following our exploration of proactive customer service, we're now shifting focus to a crucial component: customer self-serve. Discover how providing the right answers at the right time can enhance customer satisfaction and reduce operational costs. 📞 In our latest blog post written by Anna Ellison, we dive into the significance of self-serve tech support for service providers. With 81% of customers trying to resolve issues independently before contacting support, having a robust self-serve strategy is more critical than ever. 👩🏽🏫 Learn how to overcome common challenges, implement effective strategies and see real-world benefits, like Verizon's 85% call deflection rate using Ozmo's solutions. Elevate your customer support with self-serve options. Read more: https://hubs.li/Q02HTnvz0 #customersupport #selfserve #techsupport #CX #broadband #telecom #callcenters #customerservice #tech #business #softwaredevelopment
Ozmo
Software Development
Blacksburg, Virginia 4,412 followers
Ozmo is a technology company that builds software products to solve device and application support at scale.
About us
Ozmo is a technology company that creates software to solve customer support at scale for large enterprises. Our omnichannel tech support platform, which serves as a consistent and always up-to-date single source of answers, assists in over 25 million support interactions each year.
- Website
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https://linktr.ee/Ozmonaut
External link for Ozmo
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Blacksburg, Virginia
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Tech support, Customer support, and Enterprise software
Locations
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Primary
2270 Kraft Dr
Blacksburg, Virginia 24060, US
Employees at Ozmo
Updates
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Our Head of Business Development, Troy Cross, just wrapped up a presentation on a comprehensive strategy for customer support that boosts customer satisfaction, builds brand loyalty and opens up new revenue streams. Huge thanks to Fiber Broadband Association and Broadband Forum's CEO, Craig Thomas, for leading this informative workshop on subscriber services and managed connectivity. Connect with Troy Cross and Sadie Conley today and tomorrow to keep learning more about Ozmo's offerings. #techsupport #customerexperience #Ozmo #fiberconnect2024 #broadband #telecome #callcenters #event #speaker #business #softwaredevelopment #insights #AI #brand
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Troy Cross of Ozmo argues for a holistic approach to customer support that creates a better customer experience, solidifies the brand and creates new revenue opportunities.
Craig Thomas introducing the Broadband Forum panel on connected users and monetizing new services. Canal C & D
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🌟 Welcoming our talented Content Developers to the team! Meet Jackson Nevins ,Connor Sink, Colby and Ravon Henson, ready to bring fresh perspectives and creativity to Ozmo. 🚀 #newhires #contentdevelopers #ozmonauts #tech #Ozmo #team
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🔧 Did you know about these features? 🔧 We all encounter those little tech hiccups with our iPhones. Let's make life a bit easier! Which feature would you like to master to tackle common tech support issues? Cast your vote below and share your thoughts in the comments. Your feedback can help us all become iPhone pros! 📱👍 #techtips #iPhonehacks #productivity #iOSfeatures #apple
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This week's term is #hackathon. In February, Ozmo proudly sponsored HackViolet VT, the annual women-led hackathon at Virginia Tech. Our team members David Bates, Chris Bonadeo and Rachel Dalton mentored coders of all skill levels, sharing their love for coding, problem-solving and empowering women in technology. Read more about HackViolet and the importance of diversity in tech: https://hubs.li/Q02J4gjy0 #tech #diversity #coders #education #computerscience #event #blog #softwaredevelopment #coding #empowerment
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📣 We're thrilled to announce! 📣 Join us at #FiberConnect2024 as Ozmo's Head of Business Development, Troy Cross, takes the stage with other industry leaders. Moderated by Broadband Forum's CEO, Craig Thomas, this technical workshop will delve into subscriber services and managed connectivity, from physical or Wi-Fi managed services to device connectivity and the enabled services platform that monetizes new value-added services. Troy will share insights on monetizing a premium support offering, customer support trends, AI and more, representing Ozmo. A big thank you to Fiber Broadband Association for allowing us to participate! 🗓️ Monday, July 29, 2:00PM - 3:20PM CT 📍 Canal CD, Level M #techsupport #customersupport #AI #Ozmo #fiberconnect #fiberbroadband #callcenters #agents #broadband #telecom #tech #customerexperience #speaker #event #businessdevelopment
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Is your company prepared to harness technology to boost customer satisfaction and drive sales growth? Leading telecom and broadband companies that adopt Ozmo for Agents achieve superior support effectiveness and increased sales. Explore our comprehensive guide on enhancing customer support to drive sales growth and learn about: 🔍 The crucial role of customer experience in sales growth 📈 Key metrics for measuring support effectiveness: NPS, CSAT, handle time and resolution rate 💡 How engaged and confident agents transition from solving problems to selling solutions 🔧 The impact of Ozmo’s solutions on customer support and sales outcomes 🚀 Best practices for integrating technology to improve CX and sales performance Read the guide: https://hubs.li/Q02Hj7Bb0 #customerexperience #salesgrowth #telecom #broadband #techsupport #callcenters #customerservice #tips #guide #technology #agents
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The myths about AI in customer support are holding businesses back. Contrary to headlines claiming AI will replace call center agents, the reality is that AI is here to augment, not replace, human performance. Research shows AI can improve agent productivity by 14%, enhancing both your business and customer satisfaction. In our latest blog post written by Caitlin Lemon, we debunk these myths and explore five ways AI can elevate call center agent productivity. From faster onboarding to personalized customer interactions, discover how AI can transform your call center operations. Read more and see how AI can help your agents excel: https://hubs.li/Q02HrLP00 #callcenter #customersupport #AI #productivity #customerexperience #broadband #telecom #techsupport #agents #support #business
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Happening soon: Ozmo will be at Fiber Broadband Association's Fiber Connect 2024! 🌐 Connect with Troy Cross and Sadie Conley to learn about our offerings and the latest customer support trends in the broadband industry. Discover how AI is revolutionizing the customer experience for providers. See you there! #fiberconnect2024 #Ozmo #AI #customerexperience #broadband #techsupport #callcenters #telecommunications #networking #customersupport