https://lnkd.in/gfCTBMbd History tells us that there will be many more lawsuits regarding how #ConversationalIntelligence is captured, curated, created and subjected to #LLM-based analysis.
Opus Research
Information Technology & Services
St Paul, MN 758 followers
Analysis & Expertise in Conversational AI & Intelligent Authentication
About us
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that supports digital transformation. Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce. Sector analysis includes: * Conversational Intelligence – Inside contact centers and beyond, leveraging speech and conversational analytics, first-party data, and extending throughout the enterprise into digital settings. * Intelligent Assistants & Conversational AI – Exemplary integrations of chatbots, voicebots, and intelligent assistants using natural language understanding, speech processing, machine learning, artificial intelligence and analytics to support customer care, employee assistance, e-commerce, messaging and device control. * Intelligent Authentication (Identification, Verification & Fraud) – An area of long-standing market expertise in voice security, biometrics & analytics, Opus Research covers identity management, customer authentication and fraud prevention to support trusted commerce. Opus Research interacts with its clients through three distinct channels: * Advisory Service — Primary offering is our subscription-based Advisory Service in which clients gain access to our forecasts, market models and analysis, which support strategic planning, business development and go-to-market tactics. * Consulting Services — Providing clients with in-depth research and analysis related to specific business issues that they face in the interactive services sector. * Industry Events — Opus Research develops, produces and participates in a multitude of successful and informative events. Contact: For more information about our reports, research or becoming an Opus Research client. Pete Headrick Managing Director E | [email protected] P | 1-415-904-7666
- Website
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http://www.opusresearch.net
External link for Opus Research
- Industry
- Information Technology & Services
- Company size
- 2-10 employees
- Headquarters
- St Paul, MN
- Type
- Privately Held
- Founded
- 1985
- Specialties
- industry analysts, ConversationalAI, Biometrics, Customer Care, Customer Service, AI, Authentication, Fraud Prevention, Speech Analytics, Chatbots, Intelligent Virtual Assistants, Research, Conversational Intelligence, Machine Learning, NLP, and Speech Technologies
Locations
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Primary
893 Hague Ave
St Paul, MN 55104, US
Employees at Opus Research
Updates
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Opus Research reposted this
Building a Practical GenAI Roadmap to Deliver Smarter CX
Building a Practical GenAI Roadmap to Deliver Smarter CX
https://opusresearch.net
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Incorporating #GenAI into #CX workflows is the product of taking practical steps by management to assess where it can make the biggest difference in the near term, recognizing that it is supporting a years’ long process.
Building a Practical GenAI Roadmap to Deliver Smarter CX
Building a Practical GenAI Roadmap to Deliver Smarter CX
https://opusresearch.net
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The #ContactCenter provides ample use cases that demontrate tangible benefits for employing #GenAI and #LLMs
"GenAI Hype Fatigue" doesn't have to be a thing. Read this post from Amy Stapleton for perspectives on the tangible benefits of employing #LLMs and #GenAI to improve #selfservice and proceed from #IVRs to #IVAs https://lnkd.in/g3-SX6fa
GenAI Hype Fatigue: Don’t Fall for It
https://opusresearch.net
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Still time to register!
Join Derek Top and Amy Stapleton from Opus Research and Steve Nattress from Enghouse Interactive to learn how AI benefits contact centers, including a how-to, self-assessment framework to help you effectively prepare for specific, practical implementations. Register Now: https://engh.to/3z33Gve #ContactCenter #ArtificialIntelligence #CustomerExperience #CX
Enghouse Interactive | The Benefits of Workforce Management for Every Contact Center
discover.enghouseinteractive.com
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Reflections from Dan Miller on product introductions and keynotes at NICE Interactions 2024 #NICEi2024 #ConversationalAI #ConversationalIntelligence
"Parsing Mpower: NICE's Integrated 'CX AI' Offering" Mpower and 1CX provide enterprise IT with simple, predictable, and affordable pricing for data-centric, #AI-infused #CCaaS and #UCaaS Introduced at #NICEi2024 in keynotes by Barak Eilam and Barry Cooper Many thanks to Christopher Irwin-Dudek, Schevone Johnson and their team. https://lnkd.in/ggUYV9J6
Parsing Mpower: NICE’s Integrated “CX AI” Offering
https://opusresearch.net/wordpress
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"Beyond the Hype: Zoho's Focused Approach to AI Integration" Here are Amy Stapleton's reflections on executive presentations and discussions at #Zoholics2024 https://lnkd.in/gpzrPndh
Beyond the Hype: Zoho’s Focused Approach to AI Integration
https://opusresearch.net/wordpress
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Join Dan Miller, Amy Stapleton, and NICE's Elizabeth Tobey for this timely session at NICE Interactions in Las Vegas: "From Conversational AI to GenAI: Your Path to Redefining CX" June 11, 4:15 - 5:15 PM #NICEi24
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https://lnkd.in/e4GjiwD8 From Lead Analyst Dan Miller: Microsoft is correct to make #GenAI the core of a differentiated #CCaaS offering. It is a newcomer to CCaaS, yet it has spent more than a decade establishing its bonafides in #ConversationalAI.
Micosoft’s Latest Dynamics Contact Center Build puts Copilot First
https://opusresearch.net/wordpress