No matter what customer solution OpenMethods is a part of, there’s always one group we’re advocating for - your agent pool. Empowered agents are more than just efficient at their jobs, they’re champions of your brand. 📣 Thanks to Nick Kennedy, Mike Hensley, Christopher McCue, and Shannon Lekas for the sound-bites!
OpenMethods
Software Development
Kansas City, Missouri 1,193 followers
OpenMethods | Streamline Customer Interactions & Business Processes.
About us
Revolutionize Your Oracle and Zendesk CRM with OpenMethods: Seamless Integration, Effortless Engagement, Unmatched Customer Connections. At OpenMethods, we aim to simplify customer interactions and supercharge your business operations. Our cutting-edge solutions seamlessly integrate with CRM systems and other applications, delivering secure, streamlined, and efficient experiences that enhance engagement between customers and brand representatives. 👋 Wave goodbye to the complexity of managing multiple systems and manual data searches. With OpenMethods, you can integrate agent and customer experiences directly into your CRM. This ensures a seamless, efficient workflow that benefits all users. 🌟 Features, Benefits, and Values 🌟 Effortless Data Integration: OpenMethods simplifies data integration into your CRM, making it a breeze. Seamless Access: Agents access essential information without constant app-switching, boosting productivity. Enhanced Customer Experience: Say no to repetitive information requests. Customers enjoy smoother interactions. 🎉 Our Approach 🎉 Turn Processes into PopFlows: Transform common workflows into repeatable processes, letting agents focus on tasks. Centralized CRM: Pull context directly into your CRM for quicker access and data consolidation. Context at Your Fingertips: Our modals and overlays deliver customer context directly to agents, eliminating app-jumping. Data Accuracy: Custom forms and buttons enable real-time data updates within your CRM. Auto Populate Fields: Save time and reduce errors with auto-populated data fields. Effortless Data Retrieval: Use customer data like phone numbers or email addresses for quick record retrieval. Access Control: Manage application access efficiently, ensuring data security. 🔥 Join OpenMethods to revolutionize your CRM integration, boosting customer relationships and operational efficiency. Discover the future of seamless engagement!
- Website
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http://www.OpenMethods.com
External link for OpenMethods
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Kansas City, Missouri
- Type
- Privately Held
- Founded
- 2010
- Specialties
- Drag & Drop Screenpop Designer, Oracle CX Platforms, CTI / CRM Integrations, CRM Adapters, Oracle Service Cloud, VXML Designer Studio, Multi-Channel Integration, Software Development, Zendesk Integration, and Workflow Automation
Locations
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Primary
Kansas City, Missouri 64105, US
Employees at OpenMethods
Updates
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Say 👋 hello to Kenn Mann, the latest addition to the OpenMethods team! 🎉 With over 25 years of experience in customer success and engagement, Kenn joins us as a Customer Success Manager and will help us continue to elevate customer experiences. Welcome to #TeamOpenMethods, Kenn!
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🎉 We're excited to welcome Andy Lark to our board! 🎉 Andy is a globally awarded marketing leader and entrepreneur with a remarkable track record. He will drive growth and innovation at OpenMethods in addition to his role as Chief Customer Officer for Liven. Join us in welcoming Andy as we embark on this exciting journey together!
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#TeamOpenMethods shipped off to Boston today to hang with Zendesk and chat about the best way to deliver future-proof CX. 🚀 (HINT: It's by using OpenMethods Zendesk, of course) Special thanks to Chris Van Pelt for making the pitch, and Jerric Davis for launching the demo. 📸 : Joe Testa & Jerric Davis
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Customer stories are our favorite stories, and we never get tired of telling (or hearing!) them. Check out VP of Product & Compliance, Shannon Lekas', all time favorite customer moments. 👇 🎥 : OpenMethods Office Hours
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🤔 Operational efficiency without the complexity? That may seem like a CX white whale, but it's the core of what we do at OpenMethods. Join us today at 12:30 PST/3:30 EST where Mike Hensley spills the details on why all you need to maximize ROI is a simple design. Register here 👇 https://lnkd.in/g286ekz4
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There's a million different ways to say "less is more", but we decided to move away from cliches and let our experts do the talking instead. Join us or our next OpenMethods Office Hours where Mike Hensley, AVP of Solution Consulting, and Erin Casto, Product Marketing Manager, talk about how simple solutions can have the biggest impact. Click the link below to reserve your spot next Wednesday, July 31 at 12:30 PST (3:30 EST) 👇 https://lnkd.in/g286ekz4
OpenMethods Office Hours: Mike Hensley and the ROI of Simple Design
openmethods.zoom.us
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OpenMethods 🤝 Happy Agents We recently sat down with SVP of Customers, Nick Kennedy, at our latest OpenMethods Office Hours to chat about what makes a gold standard Customer practice. And it turns out, prioritizing our customer and our customers’ customers has the added benefit of increasing agent satisfaction (and we have the eNPS metrics to prove it 📈) In case you missed the live session, you can check out the replay here: https://lnkd.in/g_Wzrmsg
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The gang's all here! We had the pleasure of meeting up with members of Zendesk's West and Central Commercial teams, and the vibes were 🙌 📸 : Nicole Long
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🤔 Did you know there's a direct link between agent effort and customer satisfaction? It's true! - The less time your agents spend sifting through mountains of customer data, the more time they have to create meaningful moments with your customers. But you don't have to take our word for it - you can take our customers' word instead. https://lnkd.in/gdQXTnbw
Case Studies - Immediate ROI - openmethods.com
https://www.openmethods.com