Congratulations to this months Observe.AI Channel Champion Ryan Urbanski, President of Martin Advisory Group, Inc.! 🚀 Ryan has been working with Observe.AI and the Channel team for more than two-years. During this time, Ryan has demonstrated his level of understanding of Observe.AI's value to clients, has taken the time to learn more use-cases and how that would benefit 'his' clients, that have become our 'mutual' clients. With his efforts, Ryan is an OAI Champion for his advocacy, perseverance, dedication and leadership. Thank you Ryan! 👏 Jim Tennant Scott Eastman Andy Thomas Sokkie Carroll Chris Powers Sana Khan
Observe.AI
Software Development
Redwood City, California 56,045 followers
The Conversation Intelligence Platform for Contact Centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
Get directions
275 Shoreline Dr
Redwood City, California 94065, US
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Get directions
San Francisco, California 94105, US
Employees at Observe.AI
Updates
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Accolade, Inc.’s use of AI to transform member care is inspiring! Through our partnership, they've reduced after-call work by over 50%, allowing their Care Advocates to focus on empathy and engagement. We can't wait to see where this continued partnership takes them! 🚀
At Accolade, we’re utilizing artificial intelligence (#AI) to transform member care. The number of members we support is growing which challenges us to scale a business where trust, relationships, and empathy are at the core of everything. So, the technology we’ve built and the partnerships we’ve formed are anchored around this principle. #AIinHealthcare Watch our latest webinar on how Accolade’s innovative use of AI sets us apart in the market: https://accd.co/3RJtuCQ. With a physician-led approach to advocacy, our Care Team is made up of highly skilled clinicians, physicians, medical directors, and Care Advocates. As the first point of contact when members call in, our Care Advocates are very knowledgeable about healthcare, claims and benefits, client support services, and provider services. These roles require a high level of expertise and empathy. After each call, it’s important for us to efficiently and accurately capture information from member interactions, so we save time and ensure the high quality of our care. Traditionally, Accolade Care Advocates manually wrote their after-call notes which was a tedious process. That’s where we found a huge opportunity to partner with Observe.AI in reducing the time Care Advocates spent on hold and on after-call work. Together, Accolade and Observe.AI teams worked on developing a “golden model” using generative AI that would produce high-quality after call note summarization that were both consistent and actionable. After rolling out this solution, time spent on after-call tasks decreased by more than 50%. We returned that time that Care Advocates spent taking notes during and after interactions back to the business. More importantly, Accolade’s Care Advocates are now able to focus on fully engaging with members and showing them empathy and understanding, instead of being burdened with notetaking during calls. Exploring generative AI was about leveling up, scaling our business, and driving real value for our members and our customers. This was a perfect example of how it all came together.
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🎆 Happy 4th of July from Observe.AI! 🎆 Wishing everyone a safe and joyful Independence Day. Enjoy the celebrations!
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In today's fast-paced world, understanding the intricacies of your contact center operations is crucial for delivering exceptional customer experiences. 🏃 Our latest blog dives deep into how contact center analytics can transform your business by providing actionable insights and driving performance improvements. Don't miss out on learning how to take your contact center to the next level! 🔗 Read the Full Blog: https://lnkd.in/g3Emghy2
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Are you looking to enhance your contact center operations but unsure where to start? 🤔 Our RFP template is here to help! Designed with industry best practices in mind, this template will streamline your vendor selection process and ensure you find the perfect fit for your unique needs. Whether you're seeking better AI capabilities, improved customer experience, or more efficient processes, our RFP template covers it all. 🔗 Access the RFP Template Now: https://lnkd.in/g9DvXQAj
RFP Template
observe.ai
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Struggling with managing your contact center efficiently? Our latest blog post unveils the secrets to optimizing your contact center to enhance productivity and customer satisfaction. In this comprehensive guide, you'll discover how advanced AI-driven solutions can: 📆 Streamline workforce planning and scheduling 📈 Improve agent engagement and performance 📉 Reduce operational costs and increase efficiency 🤝 Ensure a consistent and exceptional customer experience Stay ahead of the curve and learn how to revolutionize your contact center operations. Dive into the insights now! 👉 Read the full blog here: https://ow.ly/4lSP50Ss0HV
Revolutionize Workforce Management in Your Contact Center
observe.ai
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Discover how Maxor National Pharmacy Services, LLC partnered with Observe.AI to coach its member advocates more efficiently and effectively, resulting in a 7% reduction in average handle time. 📉 Challenge: Maxor National Pharmacy Services, LLC always strives to deliver top-tier customer service, balancing operational efficiency with excellent care. However, attracting and retaining talent, coaching, and fostering career development among member advocates posed significance challenges. Solution: Maxor National Pharmacy Services, LLC turned to Observe.AI for a solution. They implemented Screen Recording and Agent Performance and Coaching capabilities to gain insights into member advocates' screen activity during calls and understand their challenges. 📊💡 🔗 Read their success story here: https://lnkd.in/gaFxtjFG
Maxor | Observe.AI Customer Stories
observe.ai
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Ready to elevate your contact center to new heights? Discover the power of omnichannel solutions! 🚀 In today's fast-paced world, delivering seamless and personalized customer experiences is crucial. Our newest blog dives deep into how omnichannel contact center solutions can transform your customer interactions, enhance satisfaction, and drive business success. Don't miss out on learning how to stay ahead in the ever-evolving customer service landscape. 👉 Read the full blog here: https://ow.ly/Cu7J50Sqwfh
Optimize Your Contact Center with Omnichannel Solutions
observe.ai
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🌟 Transforming Member Care with AI-Driven Personalization 🌟 At Accolade, Inc. the focus on personalized member care is paramount. With the power of AI, they are setting new standards in healthcare service delivery. Dive into our latest blog to discover how Accolade leverages Observe.AI to revolutionize their approach, enhancing member experiences and achieving remarkable outcomes. 🔗 Read the full story: https://lnkd.in/ghCNKqg7
How Accolade Transforms Member Care with AI-Driven Personalization
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We're proud to share that Zendesk has launched a new global venture capital fund to invest in AI-first startups. 👏 This fund will support early-stage companies that are revolutionizing customer and employee experiences with AI, demonstrating their commitment to advancing AI innovation. Read more about this exciting development here: https://lnkd.in/gHstz49b
Observe.AI backer Zendesk creates fund to invest in AI startups
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