We’re proud to announce that G2 has recognized Observe.AI as a Leader in Usability and Implementation! 🌟 Our mission to empower contact centers with AI-driven solutions is validated by the positive feedback from our customers. Read the full blog to see why we're leading the charge in transforming customer experiences. 🔗 https://lnkd.in/gB2KEk8s
Observe.AI
Software Development
Redwood City, California 61,625 followers
The Conversation Intelligence Platform for Contact Centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
275 Shoreline Dr
Redwood City, California 94065, US
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San Francisco, California 94105, US
Employees at Observe.AI
Updates
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Observe.AI is headed to Texas to attend Consero Customer Experience & Contact Center Forum next week! 🤠 This event brings together leaders and experts to discuss cutting-edge strategies in customer experience and contact center management. Catch our VP of Product, Kolin Koehl and Head of Enterprise Sales, Luke Richardson as they get together to share insights on transforming contact centers with AI. Don’t miss this chance to connect and learn from industry pioneers!
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We are heading to Huntington Beach next week as proud Gold Sponsors of Sandler Partners 2024 National Summit! 🏖 🎤 Don’t miss our very own Scott Eastman, who will be speaking alongside Ben Edwards and Andrew Rustad in an insightful breakout session. What: "AI's Impact on Organizations Across Verticals and Industries" When: Tuesday, October 8th at 1 PM PST Join us to explore how AI is transforming businesses across sectors and discover new opportunities for innovation and growth!
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🎥 DailyPay, Inc.'s Journey to 100% Quality Monitoring with Observe.AI In this clip, Ryan M. from DailyPay, Inc. shares how leveraging Observe.AI allowed them to move from manual, sample-based quality checks to 100% quality monitoring. The results? Improved agent performance and deeper customer insights, all in real-time. 💥 Watch the full webinar for more insights! 🔗https://lnkd.in/gbbRsVBg
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🌍 We’re excited to share that Observe.AI made waves at #INTERSPEECH2024, where we showcased our pioneering advancements in Speech Technology! 🚀 Our innovative AI solutions are transforming how businesses understand and optimize customer interactions, and we’re just getting started. Check out our blog to learn more about our contributions to the event and what’s next for Conversational AI. ⬇️ https://lnkd.in/grpWmYgS
Pioneering Speech Technology at Interspeech 2024
observe.ai
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Check out what CEO and Co-Founder Swapnil Jain has to say about how Observe’s AI copilots and autonomous AI agents powered by generative AI are transforming customer service industry globally. 👇
➡️ Leveraging AI Hear Swapnil Jain, CEO and Co-Founder, Observe.AI, a Nexus portfolio company, share how Observe’s AI copilots and autonomous AI agents powered by generative AI are transforming customer service industry globally. Jishnu B. #AI #GenAI #CustomerService #ContactCenters #ObserveAI #NexusCommunity #FutureOfWork
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Unlock the Power of AI for Superior Contact Center Analytics! 🧠💬 Join us at the upcoming webinar hosted by CRM Magazine to explore how AI is transforming contact center operations. Discover cutting-edge strategies for optimizing analytics, improving agent performance, and driving customer satisfaction. 🗓 When: Wednesday, September 25th ⏰ Time: 11:00 am PT | 2:00 pm ET 💡 Don't miss out on insights from industry leaders and AI innovators. Register now and learn how to harness AI for impactful results in your contact center! 👉 https://lnkd.in/gGZnzaAq
Unlock the Power of AI for Superior Contact Center Analytics
destinationcrm.com
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Master the art of guiding your agents in the moment with actionable insights that boost performance and drive stellar customer experiences. 💬👩💼 Hear what Chief Product Officer, Vache Moroyan has to say 👇
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DailyPay, Inc. partnered with Observe.AI to revolutionize its QA operations, automating evaluations and streamlining processes. 🚀 The results? A staggering $2 million in cost savings, a 22.3% boost in customer satisfaction, and a more efficient coaching model. Their proactive use of AI has improved first contact resolution, helping agents deliver better customer experiences faster! 🤔 Curious about the transformation? Read the full story and see how AI is reshaping DailyPay’s contact center success: https://lnkd.in/gvmq6JQr
How DailyPay Streamlined QA Operations and Saved Over $2 Million
observe.ai
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Tomorrow we go live with our monthly demo, Meet Observe.AI: Conversation Intelligence for Contact Centers! Join our our very own Senior Sales Engineer, Alex Lustig to learn how you can: 📊 Improve Sales Execution and Revenue Growth 📉 Reduce Compliance Risk 🧠 Understand Your Business and Enhance CX 🚀 Boost and Accelerate Agent Performance Save your spot: https://lnkd.in/gQ55NhHk
Meet Observe.AI: Conversation Intelligence for Contact Centers
pages.observe.ai