Nsure.com

From Zero to Impact - How to Revolutionize the American Insurance Market? This is the question we asked ourselves five years ago when we were searching for quick and convenient home and auto insurance. Today, we are the market leader among digital insurance agencies, operating in all 50 states in the USA! We started our business with proprietary algorithms that generated comparisons of quotes from multiple carriers. As customer interest grew and the workload increased, we needed a solution to ease the burden on agents and reduce manual tasks. We utilized Power Platform for business process automation, improving hundreds of manual tasks such as gathering missing information from clients. Together with our trusted technology partner "Netwise: Excellence in CRM and Power Platform", we introduced a Conversational AI bot named Friendly John using Copilot Studio to handle customer service. Currently, Friendly John handles up to 60% of customer inquiries, and this is expected to increase to 90% in the final phase. "Thanks to this, we are able to build a system that is now more scalable, more modular, and fully stable in production," says John Haisch, VP of Automation and AI at Nsure.com. "The legacy insurance process has been completely transformed thanks to our unique technology - it was a game changer," adds Adrian Dzielnicki, CEO of Nsure.com. For more details, we invite you to watch our interview and read the case study here: https://lnkd.in/gk-ZvQej #Nsure #Netwise #PowerPlatform #Copilot #Microsoft