Social media offers many ways to engage with and gather input from program participants and the general public. The insights you gain can help you enhance and evolve your constituent digital experience (DX). Check out our DX playbook for ideas on using social media to the benefit of your program and those you serve: https://lnkd.in/gj5V9GZf #governmentexperience #DX #contactcenter
Navient
Financial Services
Herndon, Virginia 13,302 followers
We simplify complex programs and help millions of people achieve success.
About us
Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare and government. Learn more at Navient.com. NMLS #212430 https://www.nmlsconsumeraccess.org/
- Website
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https://navient.com/
External link for Navient
- Industry
- Financial Services
- Company size
- 5,001-10,000 employees
- Headquarters
- Herndon, Virginia
- Type
- Public Company
- Founded
- 2014
- Specialties
- Loan Servicing, Loan Management, Asset Recovery, Student Loan Repayment, Healthcare Business Processing, and Business Processing Solutions
Locations
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Primary
13865 Sunrise Valley Dr
Herndon, Virginia 20171, US
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123 Justison Street
Wilmington, DE 19801, US
Employees at Navient
Updates
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Forms are indispensable to program operation. They collect, transmit, and protect the sensitive data passing between your agency and those you serve. Our digital experience (DX) playbook provides best practice tips on meeting the form-related requirements of OMB Memorandum M-23-22: https://lnkd.in/gj5V9GZf #governmentexperience #DX #contactcenter #forms
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Omnichannel? Multichannel? What’s the difference? Our digital experience (DX) playbook explores these terms and explains why OMB says, “Agencies are strongly encouraged, where appropriate, to take an omnichannel approach to service design and delivery.” #governmentexperience #DX #contactcenter #multichannel #omnichannel
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At Navient, we recognize that progress starts with the individual. As our part, we’re devoted to promoting a culture of acceptance and respect to create a healthy work environment. One way is through our LGBTQ employee resource group, The Colorful Connection! This ERG has built an inclusive and safe community that empowers LGBTQ individuals and allies while fostering an educational and welcoming atmosphere for #TeamNavient. #PrideMonth #PrideMonth2024
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Whether they’re shopping, ordering dinner, or getting driving directions, your constituents are used to finding what they need through easy, user-friendly digital interfaces. They expect the same from your program, so make sure your information is easy to find through online searches. Our digital experience (DX) playbook contains best practices on search and much more: https://lnkd.in/gj5V9GZf #governmentexperience #DX #contactcenter #search #SEO
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OMB Memorandum M-23-22 requires executive branch agencies to “maximize access and usability so the widest possible range of people may reach and interact with the government through its websites and digital services.” Check out our DX playbook today for actionable steps you can take to meet these requirements: https://lnkd.in/gj5V9GZf #governmentexperience #DX #contactcenter
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#TeamNavient is celebrating #PrideMonth! 🏳️🌈 One of our core Navient values is we are always #StrongerTogether. That's why we are dedicated to uplifting and furthering support for the LGBTQ community every day through employee programs, resources, and leadership opportunities — such as The Colorful Connection, Navient's LGBTQ employee resource group. As a team, we continue to educate ourselves to achieve a more equitable world and workplace where everyone can thrive. #HappyPrideMonth #PrideMonth2024
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The 21st Century Integrated Digital Experience Act (21st Century IDEA) requires executive branch agencies to implement digital experience (DX) best practices. Our DX playbook can help you meet these requirements while keeping you on track to achieve your goals for efficiency, costs, security, and constituent outcomes. Check out the playbook today: https://lnkd.in/gpW8HEUM #governmentexperience #DX #contactcenter
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During United Way of Wyoming Valley's 31st annual Day of Caring breakfast, Navient was honored with the United Way's Large Business Award! This award recognizes a corporate partner who has offered generous campaign support, volunteerism, advocacy, and a year-round commitment to the community. To accept the award were Navient's Heather Anderson and Lisa Stashik, pictured with United Way of Wyoming Valley President and CEO, Bill Jones, and Board Chair, Don Brominski. #TeamNavient is proud of this amazing partnership that helps bring necessities and educational resources to children and families. #LiveUnited
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This #MemorialDay, we honor the brave individuals who paid the ultimate sacrifice for our freedom, and support those who serve overseas and here at home.
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