Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Check out our Newsletter: https://metrigy.com/newsletters/ Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: *Digital transformation and digital workplace *Unified Communications & Collaboration (UCC) *Customer Experience (CX) and contact center *Artificial intelligence and analytics There is no such thing as an “average day” here, and that’s what makes Metrigy so fun and enlightening (no burn out for us!) Analysts spend time conducting primary research with IT, customer experience (CX), and business leaders. Then, we get to watch the magic unfold by analyzing the data and learning what companies are doing, spending, using, and planning. Most importantly, we identify companies with measurable business success and evaluate what they’re doing that is different from those without the same level of business success. We use the ensuing metrics and analysis in many ways. We advise enterprise IT and CX leaders on their technology strategies, technology decisions, and vendor selection. We also advise technology providers on their product strategies and marketing initiatives, and we produce research-based content. In fact, we share the knowledge by creating lots of content overall, on our Web site, with media partners, and through our BrightTalk channel. And if our research isn’t exactly what you need, we conduct plenty of custom research to get you just the answers you need.
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#Ebook - Companies that don’t have a strong voice-of-the-customer (VoC) program, one that increasingly relies on artificial intelligence (AI), are putting themselves at a competitive disadvantage. #AI #VoC #CX https://lnkd.in/gecsTki3
Join #webinar with Irwin Lazar on TOMORROW at 11am ET! Irwin will share insights into what companies are doing today (or not doing) to address #generativeAI security and compliance issues and provide guidance for adoption. Attendees will learn: - The state of generative AI adoption - Key #security and #compliance issues - The state of generative AI security - The role of third-party tools in ensuring security and compliance - How to successfully craft a gen #AI security and compliance strategy https://lnkd.in/gYc396wm
#Ebook - Companies that don’t have a strong voice-of-the-customer (VoC) program, one that increasingly relies on artificial intelligence (AI), are putting themselves at a competitive disadvantage. #AI #VoC #CX https://lnkd.in/gecsTki3
#Ebook - Contact center #agents comprise 11.5% of a company’s workforce, on average, today. Historically, this is a highly volatile workforce, characterized by high turnover that oftentimes leaves a #contactcenter short-staffed and unable to handle customer interactions in a timely fashion. #CX #AI https://lnkd.in/gxXqqEkG
#MetriNote - In separate announcements made at its Interactions 2024 customer event, NICE expanded its #CX portfolio with the introduction of a CX-aware #AI platform and a #UCaaS solution integrated with the CXone #CCaaS platform. https://lnkd.in/gu9mN7xN
#ICYMI - #Webinar with Robin Gareiss & Fabrice Della Mea at Dialpad available on demand! They present research showing how #AI is already being used to improve the sales motion, and will discuss these results with an industry thought leader who will describe scenarios for practical application of AI to drive #sales. https://lnkd.in/gnN34VAR
Metrigy reposted this
CEO & Analyst @Metrigy | Speaker | Thought leader | CX Transformation | AI | Contact Center
Thank you for your perspective and guidance for companies--fueled by your decades of experience as an executive working with analysts.
The symbiotic relationship between technology vendors and industry analyst firms like Gartner, Forrester, IDC, Metrigy, Omdia and others fosters innovation, market credibility, and informed decisions through mutual benefits, transparency, and integrity. Are you taking full advantage?
Happening now! Don't miss this informative webinar - Gain insights from #CX #AI champions on their best practices and how they achieved success by: - Simplifying complex decision-making through meaningful AI-driven insights - Enhancing productivity through workflow automation - Prioritizing essential agent soft skills and measuring tangible results - Optimizing customer feedback strategies for improved outcomes
TOMORROW! 🏆 Beating the competition means delivering exceptional CX. Go for the CX AI gold with Heather Hughes, Director, Product Marketing at NICE, and guest speaker Robin Gareiss, CEO and Principal Analyst at Metrigy, as they break down winning strategies of CX AI champions. Register for the webinar before it's too late! https://bit.ly/3S7qJLS #CustomerExperience #ArtificialIntelligence
#MetriNote - Microsoft has announced Microsoft Dynamics 365 Contact Center, a standalone contact center-as-a-service (CCaaS) platform coupled with the company’s Copilot generative artificial intelligence (AI) services. #CCaaS #ContactCenter #AI https://lnkd.in/g35c4H7M
Congratulations to NICE for again achieving the top spot in Metrigy annual #CCaaS MetriRank of leading cloud #contactcenter platform providers. #CX
Press Release - Metrigy released its #CCaaS MetriRank 2024 report, identifying the Top 10 providers leading the market today and best positioned for long-term success. NICE has earned top ranking, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. #VendorRankings #MetriRank https://lnkd.in/gWFaPqd4