We're coming out of stealth to fix customer support using AI Agents and are excited to share our case study with OpenAI showing our impact at scale: https://lnkd.in/eS4GHwPu and our full blog post announcement here: https://lnkd.in/eC3BVe67 Enterprises spend over $460B annually on customer support, yet the support experience is broken. It's time for a change. Maven AGI reimagines the customer service experience from the ground up, delivering personalized user experiences with unprecedented accuracy and efficiency through the power of Generative AI. Companies like Tripadvisor, HubSpot, ClickUp, Rho and more have used Maven’s AI Agents to deliver a better customer experience on over 1 million customer interactions in over 50 languages with fantastic results: 🟢 93% of inquiries resolved autonomously 🔵 81% reduction in support costs 🌟 2x increase in team productivity ⚡ 60% faster resolution time We’ve raised $28 million from leading investors, including Lux Capital, M13, E14 Fund, Mentors Fund and 786 ventures, with participation from executives from OpenAI, Google, HubSpot, and Stripe, to further build out our engineering, go-to-market, and partnerships teams. A heartfelt thank you to our incredible customers, partners, and our amazing team for your support and dedication. We couldn't have done it without you. Stay tuned as we continue to redefine enterprise support with the power of generative AI. #AI #CustomerSupport #EnterpriseAI #GenerativeAI #MavenAGI #TeamMavenAGI
Maven AGI
Software Development
Boston, MA 6,278 followers
Generative AI for Enterprise Customer Support
About us
Meet Maven AGI: We’re a platform building AI agents to transform enterprise customer experience through the power of Generative AI (Gen AI). We’re reimagining customer service from the ground up, delivering personalized user experiences with unprecedented accuracy and efficiency. Using our native Gen AI platform, AI Agents, in-house technology, and industry-leading accuracy, Maven AGI autonomously resolves over 93% of customer inquiries, cutting support costs by 81% while enhancing the overall customer experience.
- Website
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https://www.mavenagi.com/
External link for Maven AGI
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Boston, MA
- Type
- Privately Held
- Founded
- 2023
- Specialties
- Customer Support, Customer Experience, Generative AI, and Artificial Intelligence
Locations
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Primary
Boston, MA, US
Employees at Maven AGI
Updates
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🚀 This Week in AI: Breakthroughs, Innovations, and Must-Read Insights! 🔍 1. Nvidia's new AI model ready to rival GPT-4 - Nvidia has released a powerful open-source artificial intelligence model that competes with proprietary systems from industry leaders like OpenAI and Google. (VentureBeat) https://lnkd.in/eUtR4_g6 2. The Best AI Image Generators of 2024 - AI image generators can take a simple prompt and generate a visual representation of whatever you're imagining, and have become even more fun than AI chatbots like ChatGPT. (ZDNet) https://lnkd.in/gi24DuwN 3. New Funding to Scale AI Benefits - OpenAI has raised $6.6B in new funding at a $157B valuation to accelerate progress on their mission to ensure AI benefits all of humanity. (OpenAI) https://lnkd.in/d3CgBt7M 4. Regulations to help or hinder - Cloudflare discusses how AI regulations could either help or hinder their business. (AI News) https://lnkd.in/g4YcDKcT 5. Why bigger is not always better in AI - Smaller AI models are proving to be equally capable with a far smaller carbon footprint. (MIT Tech Review) https://lnkd.in/g8jBrvTr Which story do you find most interesting?
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What a great conversation about the future of AI agents. Thanks to the team at The AI Furnace 🧨🔥 for including Sami Shalabi in the discussion.
What is the future of Autonomous Agents? 🤔 Last week we brought together the who’s who of early stage AI for The #AIHot100 Conference to discuss the next frontier of #aiagents both in enterprise and consumer applications, technical challenges around customization and scaling, investor perspectives on differentiating agents, the ethical considerations and and the impact on humans. We brought in some phenomenal speakers to give their insights including: ➡️ Tey Bannerman (Partner, McKinsey & Company) ➡️ Sami Shalabi (Co-Founder & CTO, Maven AGI) ➡️ Andrew Brackin (Partner, Gradient) ➡️ Alan Zhu (Product, Nexa AI) ✨ If you’re interested in AI, sign up for our newsletter to stay up to date with future events and our next AI Hot 100 Conference (more details and next location coming soon) 👀🤫 : https://lnkd.in/esFg4Ncj #AIHot100 #aifurnace
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Live from the show floor! Tune in for a quick chat with Kevin Gleason. Thanks Team Matik for swinging by!
🎥 Live from the New York Customer Success Conference with Kevin Gleason, Enterprise Account Exec at Maven AGI! Listen to what Kevin says about bringing generative AI to the customer experience. Make sure to follow Matik to hear more insights straight from the conference! #customersuccess #csm #revenueoperations #revops #NYCCSWeek
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One not to miss next month! GenAI Summit Jonathan Corbin
Jonathan Corbin, CEO and Co-founder of Maven AGI, will be speaking at the GenAI Summit SV 2024! With extensive experience from HubSpot, Adobe, and Sprinklr, Jonathan is transforming customer experience with AI-powered support agents. Don’t miss out on his insights into scaling CX through innovation! 📅 November 1st - 3rd 📍 Santa Clara Convention Center 🔗 Get your tickets: http://genaisummit.ai
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Wrapping up a great discussion at Customer Success Week NYC today! Our CEO, Jonathan Corbin, and Head of CX, Leila Horejsi, sat down with Stas Johnson-Chyzhykov from Rho to talk all things customer success. Stas shared some amazing insights on working with us over the past few months and the impressive ROI they’ve seen. It was great to hear how our technology empowered their agents and led to positive feedback from customers on the other end. We’ll be sharing some video highlights soon—stay tuned, you won’t want to miss this!
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We’re thrilled to be at Customer Success Week NYC today! 🌟 If you’re attending, make sure to stop by our booth—we’d love to connect, share insights, and learn more about your customer success journey. Also, don’t miss out on an exciting discussion featuring our CEO, Jonathan Corbin, alongside our head of CX, Leila Horejsi, and Stas Johnson-Chyzhykov from Rho. They’ll be diving into the future of customer success, scaling with AI, and building impactful relationships. Come say hi, we’d love to meet you! 🤝 #CSWeekNYC #CustomerSuccess #MavenAGI
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Companies that don't allocate resources efficiently don't last long. CEO Jonathan Corbin explains why business leaders need to focus on their core competencies, even amid the scramble to adopt AI tools. "Invest your engineers in the areas of your business that are going to have the most impact for you as a business." 💡 #GenAI #CustomerSupport #CustomerSuccess
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The future of work is about more than just technology; it's about reimagining the way we approach every task, no matter how mundane or intricate. Andreessen Horowitz recently highlighted a vision we deeply resonate with: every white-collar role will soon have an AI copilot, and some will even be fully automated with AI agents. Imagine this: instead of managing endless document exchanges or tedious onboarding workflows, these tasks are streamlined by AI copilots—turning bottlenecks into opportunities for deeper engagement and faster execution. The idea isn’t just theoretical. AI copilots are already automating parts of roles like sales, banking, healthcare, and beyond. For example, startups are transforming document collection and Know Your Business (KYB) checks by automating tedious tasks that drain time and energy. What was once friction is now an opportunity to empower human workers to focus on higher-value activities. For companies looking to stand out, adopting and adapting to AI copilots could make the difference between merely staying afloat and driving new growth. It's about being proactive—integrating AI into workflows before incumbents catch up. Generative AI isn't just a buzzword; it's reshaping systems of record, enhancing customer experiences, and unlocking new efficiencies. At Maven, we’re already exploring these possibilities. How can we, as leaders and innovators, embrace AI copilots today to get ahead of tomorrow? #GenerativeAI #FutureOfWork #DigitalTransformation #AIagents #Innovation #businessAGI
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The future of customer experience is here 🙌 Leila Horejsi, Maven's Head of CX, shares insights on harmonizing AI and human elements to craft standout customer interactions. Hear her perspective 👇 #CustomerExperience #genAI