LG&E and KU Energy LLC

We appreciate our customers' patience as we continue to work around the clock in the hardest hit areas to make repairs and restore service safely and as quickly as possible. When crews are facing 60 mph wind gusts and treacherous terrain in remote areas, installing more automated equipment and using advanced technologies has helped crews more quickly pinpoint the outage location and begin making repairs. This is a bird's-eye view of our system using drone technology. It's just one of the ways we're investing in new technologies to harden our system, increase safety measures for crews when facing difficult terrain and enhance our restoration process. For customers who are still without power, we'll continue updating estimated restoration times based on crews’ feedback in the field and the level of damage we’re finding at customers’ properties. Please continue to check our online outage map for the latest updates.

We’ll continue updating estimated restoration times based on crews’ feedback in the field and the level of damage we’re finding at customers’ properties. If our outage map shows service has been restored in your area but you’re still without power, please let us know and report it to us through our mobile app, outage texting, online through your account or through our automated phone system. In some instances, there may be damages at your property or to your electrical equipment that will require repairs before we can safely restore power to your home or business. Customers are being notified when crews identify property or equipment damages during their in-field assessments. We have resources available on our website to help you understand who is responsible for what electrical equipment based on the type of service connection you have (See diagrams below). Please, we ask that you hire a licensed electrician to make any necessary repairs to ensure they're done safely. Visit https://lnkd.in/g6YmebWj to learn more.

⚠RESTORATION UPDATE⚠ Sunday, Sept. 29 🕘9:00 AM EDT We appreciate our customers continued patience as our behind-the-scenes team and more than 1,000 employees and partners in the field work safely and as quickly as possible to restore power to the remaining impacted customers. Our crews have worked safely to restore 87 percent of the more than 205,000 customers impacted by the remnants of Hurricane Helene that moved across our service territory. We continue to work around the clock making repairs to the nearly 1,500 downed wires and 101 poles that have been assessed so far. In terms of total impact, this now ranks as the 4th largest event for LG&E and KU over the last 20 years. We’re continuing to update estimated restoration times based on crews’ feedback in the field and the level of damage our crews are finding at customers’ properties. We encourage customers to continue checking our online outage map for the latest updates.

⚠️ RESTORATION UPDATE ⚠️ Saturday, Sept. 28 🕞 3:30 PM EDT We appreciate our customers’ continued patience as crews have been responding to 1,450 downed wires, 82 broken poles and other damages. We’ve restored service for more than 72% of our 195,500 total customers impacted by the remnants of Hurricane Helene. Our crews, employees working behind the scenes and business partners continue to work around the clock to restore power safely and as quickly as possible for all of our affected customers. We have 400 additional resources – from regional business partners, mutual assistance partners and our sister utility PPL EU – joining our more than 530 field workers out in our communities. During our restoration efforts, we’ll continue shifting crews from our more than 40 crew centers to support our hardest hit areas. As we assess damages safely and as quickly as possible, we’ll continue updating restoration times based on crews’ feedback from the field. We encourage customers to continue checking our online outage map for the latest updates.

⚠️RESTORATION UPDATE⚠️ Friday, Sept. 27 🕘9 PM EDT Our crews and employees behind the scenes are working around the clock to restore power for our customers impacted by the remnants of Hurricane Helene. As we assess damages safely and as quickly as possible, we are establishing area-wide, or “global,” estimated restoration times when we expect to have power restored for the majority of customers in an area. Some of our customers that are without power can now see an estimated restoration time on the outage map. For those customers in our hardest hit areas, we expect to have all global estimated restoration times established mid-day tomorrow. We’ll continue updating restoration times based on crews’ feedback in the field and the level of damage we’re finding at customers’ properties. We appreciate your patience and encourage customers to continue checking our online outage map at https://lnkd.in/g7X-9uFZ for the latest updates.

A reminder of why it is so important to stay away from downed wires and keep others away, too. This video taken by one of our trained employees from today’s storm demonstrates just how powerful and dangerous an energized power line can be. ALWAYS assume any downed wire is an energized power line and call us immediately. LG&E: 502-589-1444 (fast path 1-1-3) KU/ODP: 800-981-0600 (fast path 1-1-2)

⚠️RESTORATION UPDATE⚠️ We are continuing to experience significant impacts from the remnants of Hurricane Helene. As of 3 p.m. EDT, more than 100,000 customers were without power as the storm continues to move across our service territory. We appreciate our customers’ patience and understanding. Our primary focus right now is protecting the public, responding to emergency situations and reports of nearly 800 downed power lines and damages. We currently have 530 field workers on the job assessing the damage and working to restore power. An additional 400 resources have been secured to support what’s expected to be a multiday restoration event. Damage caused by this storm has been extensive and widespread and is continuing to occur. Our online outage map has the latest estimated restoration times for outages and customers can access it at stormcenter.lge-ku.com or through our mobile app. As always, STAY AWAY from any downed wires and report them to us immediately.

⚠️RESTORATION UPDATE⚠️ We are experiencing significant impacts from Tropical Storm Helene across our service territory affecting more than 91,000 customers as of 1 p.m. While the storm system is still moving through Kentucky, we’re currently responding to reports of more than 300 downed power lines and damages. The hardest hit areas so far have been the Norton area of Virginia and the Richmond and Lexington areas of Kentucky. We currently have more than 530 field workers on the job and an additional 300 resources have been secured to support restoration efforts. They’re protecting the public, assessing and repairing damage and restoring power to the communities we’re proud to serve. Our online outage map has the latest estimated restoration times for outages and customers can access it at stormcenter.lge-ku.com or through our mobile app. Please understand each outage job is different and presents its own unique challenges for our crews, which is why estimated restoration times vary by customer. We appreciate your patience as our crews work safely and as quickly as possible to protect the public, assess the damages and restore power. As always, STAY AWAY from any downed wires and report them to us immediately

A High Wind Warning is now in effect for much of our service territory bringing the potential for wind gusts up to 60mph capable of knocking down trees and power lines. Remember to always STAY AWAY from any downed wires and report them to us immediately. Visit lge-ku.com/storm to report and track outages and to find other important safety information.

Remnants from Hurricane Helene are forecast to impact much of our service territory beginning Friday and continuing into Sunday. Heavy rain and gusty winds up to 50mph are possible. Our crews are prepared to respond quickly and safely as possible to any outages that may occur. Visit https://lnkd.in/g2gBx7vB to make sure you too are prepared.