Let's do the math: 🧠 5.07 billion social media users ➕ Exceptional customer service 🟰 More opportunities to build loyalty and increase sales! Check out our 8 best practices to build your brand's social care strategy: https://lnkd.in/gPJUpQWK #socialcare #customerexperience
Khoros
Software Development
Austin, Texas 130,869 followers
The award-winning Khoros platform helps brands harness the power of human connection across every digital interaction.
About us
Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.
- Website
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https://www.khoros.com/
External link for Khoros
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- Austin, Texas
- Type
- Privately Held
- Founded
- 2019
Locations
Employees at Khoros
Updates
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In our new on-demand webinar, Allison Fasching, LogicMonitor’s Director of Community, shares actionable steps for recognizing when your current community platform is constraining growth and how to navigate the transition to a new one. 🧭🚀 ▶️ Watch it here: https://lnkd.in/gYUXc4pk #communityplatforms #communitymanagement
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Take your digital customer service strategy from chaotic 😵💫 to connected 🧘 with our guide: https://lnkd.in/dRhhDgrd #customerservice #digitalchannels #digitalcustomerservice
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🌟 Discover the power of community content! We dive into why authentic, engaging content builds stronger online communities, plus tips to generate it within your community. Read more: https://lnkd.in/gNB_87eF #onlinecommunities #communitymanagement
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When it comes to social customer service, one size doesn't fit all! 🙅 Tailoring your strategy to each platform and setting realistic service level agreements are key factors to your success, especially for industries like telecom. Learn more and get industry-specific benchmarks in our new ebook: https://lnkd.in/gKYjEyDy #customerservice #telecom #socialmedia
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B2B measurement can be like climbing a mountain without a guide. ⛰️ LinkedIn's new eBook features tips and tricks from LinkedIn Marketing Partners (including yours truly!) to help you find a clearer path on your measurement journey. 🧭 Get it here: https://lnkd.in/gEZjmJBh #b2bmeasurement #linkedinmarketingpartner
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Social media managers, how are we feeling on this #WorldEmojiDay? 🙌
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Samsung aligns goals, employees, and tech to overcome challenges and drive digital strategy. Get their secrets to exceptional service in our latest Q&A with Ruben Lowenstein, Manager of Customer Care: https://lnkd.in/guMXd3hW 🔗✨ #CustomerExperience #DigitalTransformation #DigitalStrategy
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🚨 Google’s Business Messages is ending soon! 🚨 Read on how to prepare for the discontinuation of GBM and explore alternative messaging solutions to keep your interactions seamless and effective in our latest blog: https://lnkd.in/gKffkPFh #googlebusinessmessages #messagingsolutions
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📣 Excited to see our very own Grigor Kotzev share SS&C Blue Prism's incredible community success story with Charlotte Kennett at the Community-led World Summit in London! 🌟 We enjoyed every moment of the day's top-notch sessions and connecting with fellow community experts.
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