📢 Exciting findings from the J.D. Power U.S. Utility Brand Appeal Index Study! Electric and gas utilities with strong brand appeal not only boost customer satisfaction but also earn higher trust and advocacy. Utilities leading in brand engagement see a 200 point increase in customer satisfaction on a 1,000-point scale. High brand appeal supports rate increases and enhances financial management perceptions. Key Findings: 🔹 Gas utilities score higher in brand appeal than electric utilities. 🔹 Top electric utility brands: PSEG(East), Wisconsin Public Service (Midwest), EPB (South), Clark Public Utilities (West), WALTON EMC (Cooperatives). 🔹 Top gas utility brands: PSEG (East), MidAmerican Energy Company (Midwest), Columbia Gas of Virginia & TECO Peoples Gas (South), Intermountain Gas Company (West). Explore more: https://hubs.la/Q02HR0hg0 #UtilityManagement #CustomerSatisfaction #BrandAppeal
J.D. Power
Information Services
Troy, MI 40,478 followers
Truth that transforms. Data and analytics that improve business and customer experience.
About us
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
- Website
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http://www.jdpower.com/business
External link for J.D. Power
- Industry
- Information Services
- Company size
- 501-1,000 employees
- Headquarters
- Troy, MI
- Type
- Privately Held
- Founded
- 1968
- Specialties
- Market Research, Analysis, Insights, Data and Analytics, Customer Experience Management, and Advisory Services
Locations
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Primary
320 East Big Beaver Road
Troy, MI 48083, US
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Employees at J.D. Power
Updates
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The 2024 U.S. Q2 Insurance Shopping LIST Report is now available! After pumping the break on auto insurance shopping in late 2023, drivers returned aggressively in Q1 2024. Did this trend persist into Q2? Find out more and download your copy now: https://hubs.la/Q02HGjGc0
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🛜 Great news for wireless providers: satisfaction with digital support channels is on the rise, as customers using websites or apps are encountering fewer challenges when resolving issues. Will satisfaction continue to climb? Find out on Aug. 1 when we announce results of the J.D. Power 2024 U.S. Wireless Customer Care Study—Volume 2. 📩 Contact our TMT team to learn more about wireless!
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The United States is grappling with an urgent medication shortage, leaving more than 300 essential drugs out of reach from patients in need. What’s behind this alarming crisis? Watch on to find out. Follow along for the latest pharmacy insights: https://hubs.la/Q02Fh2Fv0 #Pharmacy #Medication #DrugShortage #Medicine #Healthcare #HealthcareIndustry #Health
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✈️ What’s the top demand at the gate? Charging! Travelers want to power up right at their seats, keeping their devices ready to go. ➡️ Learn what passengers want at the J.D. Power 2024 North America Airport Satisfaction Study Results Webinar on Sept. 18. 📅 Register now and mark your calendars: https://hubs.la/Q02DWPp00 #Airports #Airport #Gate #AirportGates #CustomerSatisfaction #Webinar #Traveling #Travel
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📅 Mark your calendars for Aug. 7! Elizabeth Krear will be taking the stage at Center for Automotive Research (CAR) MBS 2024! Get ready for a wealth of insights from the Automotive Industry Outlook panel, where Elizabeth will share her data-driven view for the future of electrification. ➡️ This is an event you won't want to miss! Register now: https://hubs.la/Q02F16fp0 #Automotive #Auto #AutoIndustry #AutomotiveIndustry #MBS24 #Event
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🏨 Top Hotels Ranked in J.D. Power's Latest Satisfaction Index 🏨 New research from the North America Hotel Guest Satisfaction Index by J.D. Power reveals how travelers rank hotel chains based on their experiences. Despite rising prices, luxury and upper upscale categories see steady or increased satisfaction. “The real focus is on the hotel property for everything from room cleanliness to interactions with front desk personnel,” says Andrea Stokes, Hospitality Practice Lead at J.D. Power. Hit the link and check out the top-ranked hotels and more insights at Travel Leisure. #hospitality #hotels #customerexperience #travel #luxurytravel
These Hotels Just Ranked Highest In Customer Satisfaction — See The List
travelandleisure.com
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Balancing Tourism and Local Sentiments CGTN America's Sean Callebs speaks with Michael Taylor, Managing Director of Travel, Hospitality, and Retail at J.D. Power, about balancing the economic benefits of tourism with the growing anti-tourism sentiments among locals. Watch the insightful discussion at the link! #travel #bizshow #biz #tourism #overtourism #CGTN
Global Business: Anti-Tourism Sentiments on the Rise
https://www.youtube.com/
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Explore the world of EV economics with data from the J.D. Power EV Index in this week's Automotive News Topics include: - EV vs. ICE Cost of Ownership across the U.S. - New Jersey case study on state incentives - Tackling affordability with pricing, incentives, and trim packages - Premium makes leveraging tax credits for EV leasing - Predictability of used EV values - Impact of the IRA on EV sales prices - Limitations of EV tax credits and OEM strategies ⚡⚡⚡Read more at the link! #AutomotiveNews #EVEconomics #EVIndex #ElectricVehicles #AutomotiveIndustry
EV Economics | Automotive News
autonews.com
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The 2024 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study results are coming next week! Benefits for study subscribers will include: 🚘 An understanding of how well each new vehicle provides positive experiences, based on feedback from nearly 85,000 new vehicle owners 🚘 Fresh insight into the most loved and marketable aspects of this year's new vehicles to inform strategy for boosting Net Promoter Scores 🚘 Additional actionability to ALG valuations and resulting strategic decisions Subscribing clients will receive access on July 23, and high-level findings will be released publicly on Thursday, July 25. Sign up to receive a copy of the press release → https://lnkd.in/g3zZn6hW #APEALStudy #Automotive #CustomerExperience #NetPromoterScore