Intelligent Enterprise Leaders Alliance

ICYMI: In the race for productivity gains, companies may be sacrificing their most valuable asset: employee growth. According to RedThread Research's annual report on management trends, only 46% of employees said their organizations encouraged them to learn new skills. If you've been following our people analytics content, you'd know that when employees are not encouraged to learn and grow, their engagement and satisfaction levels drop drastically. This drop can lead to higher turnover rates, reduced innovation, and ultimately, a negative impact on the company's bottom line. In the context of the tech talent skills gap, this issue becomes even more pressing. As companies struggle to find and retain skilled tech professionals, investing in employee development is not just beneficial but necessary. Reference: Don’t Sacrifice Employee Upskilling for Productivity | Priyanka Mehrotra | Stacia Sherman Garr | MIT Sloan Management Review https://lnkd.in/g6kxj7Fm #TechTalentGap #Productivity #Upskilling

This September at our Customer Analytics Exchange, industry experts will discuss and debate best practices for transforming the customer experience with data-driven insights. In preparation, let's test your expertise with a round of trivia! ✨ Interested in attending or sponsoring the Customer Analytics Exchange? ➵ View the agenda: https://bit.ly/4buNPmo ➵ Download the sponsorship prospectus: https://bit.ly/462houQ #CustomerExperience #CustomerSurvey #CustomerData

A key aspect of the #IntelligentEnterprise is the integration of artificial intelligence and machine learning into the corporate tech stack. Pursuing this kind of integration is both a challenging and valuable process for forward-leaning companies. ⬇ Check out our latest article where we explore key steps for integration, including: • Assessing the current tech stack • Defining objectives • Building a data strategy, • Choosing the right tools, • Developing models • Fostering a data-driven culture. #AI #ML

This striking finding from CCW Digital's recent market research reveals a critical shift in customer service expectations. While generative AI and chatbots have revolutionized self-service options, customers still crave human interaction. In a recent LinkedIn Live Conversation, Brooke Lynch shared the following key insights: • The major customer pain point has evolved from long wait times to complete lack of access to human agents. • Customers want options and autonomy in how they engage with brands. • Self-service tools are effective, but can't replace the nuanced understanding a human provides. How is your organization balancing tech innovation with the human touch? #customerexperience

🌟 To Build or To Buy? That is the Question! 🔍 Shakespeare might not have pondered over data analytics, but today's executives certainly must. Dive into our latest article to uncover how people and customer analytics play a crucial role in this strategic decision. ⬇ Explore the pros and cons, gain fresh insights, and learn how to make the best choice for your organization's success. #ValueChain #Outsourcing #Hiring #TechStack 

Staying ahead means mastering the customer journey like never before, and next-gen Customer Data Platforms (CDPs) are at the forefront of this transformation. We're thrilled to welcome Jonathan Beltran, MBA, Director of Marketing Analytics & Operations at Keck Medicine of USC, the University of Southern California's medical enterprise, as a featured discussion leader at our upcoming Customer Analytics Exchange this September! #CAEXCHANGE During the exchange, Jonathan will lead a champagne roundtable discussion on next-generation customer data platforms, covering: • Evolving Landscape of CDPs: Discover how modern CDPs are reshaping data aggregation and interpretation, providing a single source of truth for all customer interactions. • Hyper-Personalization: Learn how to harness real-time data with CDPs to deliver personalized customer experiences across various channels, boosting engagement and loyalty. • Advanced Technologies: Explore the integration of AI, machine learning, and predictive analytics within CDPs to elevate customer insight strategies and predict future behaviors. ✨ Don't miss this opportunity to transform your customer data strategy and deliver hyper-personalized experiences at scale. Join us: https://lnkd.in/gCXwzDWc #CustomerData

A recent market study by CCW Digital shockingly revealed that customers aren’t overwhelmingly happy with new AI customer support integrations. In fact, according to the report, only 26% of customers say that customer experiences are convenient. In a clip from the insight-packed interview, “Bridging the Gap: Enhancing Customer Experience with AI and Human-Centric Strategies,” Brooke Lynch, Divisional Director of CCW Digital, explores the current disconnect between customer expectations and brand delivery. 📲 Read the full interview transcript to learn more about current customer concerns: https://bit.ly/4bM1mpQ #customerexperience #customersatisfaction

ICYMI: The War for AI Talent Rages On As the Intelligent Enterprise Leaders Alliance has been sharing, the race to secure top #AI #talent is intensifying, driven by rapid advancements and the transformative potential of #GenAI. Since its launch, the #TalentAcquisition landscape in #AdvancedComputing has shifted dramatically, with major tech companies like OpenAI, Google, Microsoft, and NVIDIA leading the charge. With new case studies emerging everyday about enterprise application for #GenerativeAI, the talent war is only getting more severe as companies large and small scour for qualified #technology workers. In addition to our ongoing research as part of #TechTalentCon, The Economist recently published an article that dovetailed with our findings on the issue 🗝 Key Trends and Observations: 1️⃣ Demand Surge for #Technology Skills: Skills related to generative AI, particularly those that enable the creation and deployment of AI models like ChatGPT, have seen a tenfold increase in demand since early 2023. Companies are aggressively hiring and in almost all cases vying for the same pool of talent. 2️⃣ Big Tech's Hiring Spree: Alphabet, Amazon, Apple, Meta, and Microsoft are heavily investing in AI talent, with cumulative hiring significantly increasing since ChatGPT's release. These companies are not just poaching from each other but also attracting talent from academia and smaller firms. 3️⃣ Shifts in Talent Preferences: A notable shift is occurring as talent moves from larger tech firms to startups, drawn by the promise of equity and other innovative compensation and work/life offerings 🌏 Global Talent Movement: While the US remains a major hub, talent flows are also heading towards other regions like Europe and Asia. 📖 Educational Ecosystem Response: Universities are ramping up AI-related degree programs to meet the surging demand for skilled professionals. 🤼 Strategic Hiring and Retention: Companies are adopting various strategies to attract and retain talent, including offering higher salaries, better work-life balance, and opportunities for significant contributions to cutting-edge projects. ‼ Implications for the Intelligent Enterprise Community: 💡 If your organization wants to remain relevant, it must refine its talent acquisition strategies. This includes offering competitive compensation and fostering an innovative and inclusive work environment. 🌐 A Global Mindset: Being open to building geographically dispersed teams can enhance access to talent. 🏫 Educational Partnerships: Forming partnerships with educational institutions can help in nurturing future talent. Proactive companies have already started apprenticeship programs and tailored curricula at schools close to, for example, #fabs. What strategies has your company actioned or do you plan to action in the next 6 months to bridge the talent gap? Source: #Retention is all you need | The Economist | 06/15/2024

✨ Meet the Team! ✨ We're thrilled to introduce you to our insightful Customer Analytics Analyst, Jordan Conrad! Here at the Intelligent Enterprise Leaders Alliance, Jordan uses her knowledge and research expertise to create impactful events that bring together like-minded executives in the customer analytics space. "What energizes me in my role is seeing the events come together and be successful." When she's not working, Jordan is passionate about walking and running, hanging with her friends and family, catching some sun at the beach, and, most recently, reading! 👟🌴📖 🌟Fun fact: Jordan's all-time favorite food is sushi! 🍣 Connect with Jordan Conrad to learn more about how you can attend our upcoming Customer Analytics Exchange in Los Angeles from September 24-25! #MeetTheTeam #OurTeamRocks #customeranalytics

Transforming AI hype into practical implementations is a key challenge for many organizations. At our Generative AI & ML Tech Stack World Series, we’re addressing this head-on with our panel discussion: "Moving from Hype to Practical Implementation Across Enterprises." Join us for an engaging session featuring insights from leading experts on how to maximize AI opportunities by refining data and evolving AI techniques. Move beyond the hype and make AI work for your business! ✨ Learn more, visit: Generative AI & ML Tech Stack World Series