Learn about common obstacles faced when scaling voice of customer efforts and get practical solutions for overcoming them. #voiceofcustomer #customerexperience https://lnkd.in/e4ehuRYm
Idiomatic, Inc.
Information Services
Mountain View, California 1,755 followers
Turn your customer feedback into a complete, data-driven voice of customer picture.
About us
Idiomatic is Voice of Customer in a box, used by companies such as Pinterest, Instacart, and HubSpot. It can be used to build a voice of customer program or to look into automating an existing program. With Idiomatic, customer feedback analysis can power the VOC to make changes that actually improve your Customer Experience. Idiomatic: -Ingests your customer feedback from every data source. -Automatically classifies the feedback so you don’t have to read every comment. -Prioritizes feedback so you can focus on what matters. -Summarizes and communicates that feedback to the parties who matter. The solution aims to eliminate manual deep dives. Idiomatic pre-tags tickets for customer service routing. The customer feedback data types analyzed include helpdesk, surveys, app reviews, product reviews, social media, and forum/communities. The biggest drawback we hear about other customer feedback analytics software is that they are based on large language models or natural language processing (NLP). These general models are good at surfacing high-level themes, insights, and key phrases in text analysis, but are not tailored to give specific granular insights for each individual business or industry, taking into account language that is unique to you. This means that you still have to do deep dives to read lots of tickets to understand the specifics of what’s going on with a theme or phrase. Idiomatic builds a new taxonomy unique to each client’s business that helps you better understand your customers and their specific feedback about your products and services. The Idiomatic models are not “theme” based, but use machine learning based on our taxonomy to better understand the relationship and meaning of your customer feedback. This means you can process high volumes of data at scale, and deliver specific human-understandable insights without requiring you to do deep dives to read lots of tickets to get actionable insights about your business.
- Website
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https://idiomatic.com/
External link for Idiomatic, Inc.
- Industry
- Information Services
- Company size
- 11-50 employees
- Headquarters
- Mountain View, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Customer Feedback, Customer Support, Product Management, Customer Happiness, Machine Learning, Natural Language Processing, Text Analysis, Customer Feedback Analytics, Customer Experience, AI, Voice of Customer, and Customer Intelligence
Locations
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Primary
Get directions
10 Towne Circle
Mountain View, California 94040, US
Employees at Idiomatic, Inc.
Updates
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Identifying and tracking the right metrics and Key Performance Indicators (KPIs) is essential for VoC teams to demonstrate value, drive improvements, and align efforts with business objectives. Learn about the VoC metrics that matter and how to effectively track and measure customer feedback. #voiceofcustomer #customerfeedback https://lnkd.in/gxzkwfbr
Tracking the right voice of customer metrics
idiomatic.com
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🎬 What do users dislike most about streaming services? 🎬 With Idiomatic's new self-serve version, we analyzed 6 of the most popular streaming services' app reviews ➡️ The top 3 issues that cause negative sentiment are: ➡️ General dissatisfaction with the experience such as -App bugs -Slow performance -Excessive ads ➡️ Technical problems such as -Slow app performance -Frequent app crashes -Poor device compatibility ➡️ Ad intrusiveness issues such as -Excessive ads during playback -Ads despite paid subscriptions -Ads causing subscription cancellations To read the full analysis ⬇️ https://lnkd.in/dbzqNKNC #streamingservices #voiceofcustomer #appreviews
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Idiomatic, Inc. reposted this
🎙️ Welcome to this episode of the Disambiguation Podcast, “AI Enabled Voice of the Customer”. 🌟 Our special guest Kevin Yang, founder and Co-CEO at Idiomatic, Inc. 🔍 In this episode, we discuss: -What VoC is and why it has typically been very difficult for companies to make effective use of the data. -How you used Traditional AI in your original VoC application. -How Idiomatic uses generative AI in its application and what problems it solves for your customers. -How AI-driven VoC has transformed customer experience management for Idiomatic clients. -How customers are using Idiomatic’s tools to do VoC data analysis. -Some of the common challenges businesses face when implementing AI-enabled VoC solutions. -How Idiomatic ensures data privacy and ethical use of customer data. -Advice to businesses that are looking to integrate AI into their customer feedback processes. 👍Kevin Recommends: Gimlet Media's "Startup", hosted by Alex Blumberg and Lisa Chow. #ai #genai #voc #cx #customers
AI Enabled Voice of the Customer
https://www.youtube.com/
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🎬 What do users like most about streaming services? 🎬 With Idiomatic's new self-serve version, we analyzed 6 of the most popular streaming services' app reviews ➡️ Some areas where watchers share positive feedback are: -Customer service -App usability -Movie selection -Streaming quality To read the full analysis ⬇️ https://lnkd.in/dbzqNKNC #streamingservices #voiceofcustomer #appreviews
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🎬 With Idiomatic's new self-serve version, we analyzed 6 of the most popular streaming services' app reviews and found out what users like and dislike about them. 🎬 https://lnkd.in/dbzqNKNC #streamingservices #appreviews #voiceofcustomer
Instant Voice of Customer of streaming services: What users like and dislike about them
https://idiomatic.com
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🎵 We asked Suno to create an electronic melodic dance pop song about voice of customer and customer feedback. Here's the result. Enjoy 😊 🎶 #voiceofcustomer #customerfeedback #suno https://lnkd.in/daQ7H82a
Voice of Feedback by @sarcastictour618 | Suno
suno.com
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🤖 What do users dislike most about LLM apps? 🤖 With Idiomatic's new self-serve version, we analyzed app reviews of ChatGPT, Google Gemini and Bing. ➡️ Unsurprisingly, reports of technical errors and bugs that hinder user experience are the number one issue users complain about. Some specific examples include: -Inconsistent app performance and errors -Text and typing related glitches -JSON schema and text extraction issues -Voice and audio feature malfunctions -App crashes and loading issues -Image and photo functionality errors -Login and account access problems To read the full analysis ⬇️ https://lnkd.in/ej4rF_8C #voiceofcustomer #chatgpt #googlegemini #bing #llm #appreviews
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🤖 What do users love most about LLM apps? 🤖 With Idiomatic's new self-serve version, we analyzed app reviews of ChatGPT, Google Gemini and Bing. ➡️ Numerous users provide general praise for the apps, highlighting their effectiveness, supportiveness, and innovative features. For example, some users love these apps for homework assistance. 🆘 To read the full analysis ⬇️ https://lnkd.in/ej4rF_8C #voiceofcustomer #chatgpt #googlegemini #bing #llm #appreviews
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🤖 With Idiomatic's new self-serve version, we analyzed 3 of the most popular LLM apps' app reviews and found out what users like and dislike about them. 🤖 #llm #chatgpt #googlegemini #bing #appreviews #voiceofcustomer https://lnkd.in/ej4rF_8C
Instant Voice of Customer of LLM apps: What users like and dislike about them
https://idiomatic.com