Are you struggling to find healthcare talent that suits your unique needs? In Part 14 of our Staff Augmentation Series, we share everything you need to know to solve the unique staffing challenges that healthcare organizations face. Don't let talent shortages hold you back - learn how ibex can help your organization thrive: https://lnkd.in/geaYtQ-y #CX #BPO #Outsourcing #StaffAugmentation #Healthtech #Healthcare #Talent #Staffing #StaffingChallenges #CustomerExperience #Tech #HealthcareStaffing
ibex
Outsourcing/Offshoring
Washington, District of Columbia 283,509 followers
CX outsourcing experts for the world's leading brands.
About us
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
- Website
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http://ibex.co
External link for ibex
- Industry
- Outsourcing/Offshoring
- Company size
- 10,001 employees
- Headquarters
- Washington, District of Columbia
- Type
- Public Company
- Specialties
- Sales, Marketing, Outsourcing, Contact Centers, Technology Consulting, Teleservices, Email and Chat Support, Account Management, Back Office Solutions, Customer Experience Management, Digital Marketing, and Customer Acquisition
Locations
Employees at ibex
Updates
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Check out this insightful webinar hosted by From Day One and JobGet – "Redefining Recruitment: The Advantages and Challenges of Skills-Based Hiring." Lori Mix, ibex SVP of Talent Acquisition, joined the discussion to share her perspective on how skills-based hiring can expand your talent pool, reduce turnover, and enhance performance. Click here to watch: https://lnkd.in/gHuwsMhF #SkillsBasedHiring #TalentAcquisition #Hiring #Webinar #CX #BPO
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🇺🇸 Happy Independence Day from ibex! Today, we celebrate the freedom that defines our nation. Wishing you a fun and safe 4th of July. 🎆 #IndependenceDay #4thOfJuly
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In this BAI post, our VP of Business Development, Anne Jung, shares five ways to enhance customer experience by leveraging AI, enabling traditional banks to compete with fintechs. From AI chatbots to personalized marketing, discover how AI can transform your bank's CX. 👀 Check out these insights on BAI: https://lnkd.in/gZxRAn8w #AI #CX #CustomerExperience #BankingInnovation #Fintech
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Transform your customer experience strategy with Cognitive AI! Discover how businesses can leverage advanced technologies like natural language processing and machine learning to anticipate needs, personalize interactions, and gain valuable insights into customer behavior. Learn more here: https://lnkd.in/gVsQaAzm #AI #CognitiveAI #CX #CustomerExperience
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🚴♂️ ibex is thrilled to join the 13th Annual Century Ride 2024, benefiting the UnitedHealthcare Children’s Foundation! On July 20th in Eden Prairie, Minn., our Global Head of Sales and avid cyclist, Mike Hallowell, will ride to help children access essential health services. Help us reach our $3,500 goal! You can donate to support the UnitedHealthcare Children’s Foundation here: https://lnkd.in/gqUaMXr8 #ibexawesome #CenturyRide2024 #UHC
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Let's talk AI! Earlier this month at CCW, Eric Guarro joined Davit Baghdasaryan from Krisp for The Future of Voice AI series. This was a great discussion! Watch Eric and Davit unpack AI's impact on reshaping CX, taking a strategic approach to AI integration, finding success with AI agents and agent assist technologies to improve efficiency, and more! A big thank you to Krisp for hosting this insightful conversation! Watch the full interview here ⬇️ #AI #DigitalTransformation #CX #CustomerExperience #Innovation #CCW2024
AI is the biggest driver of Digital Transformation today 🔥🔥🔥 AI Agents and Agent Assist technologies are already being successfully deployed in the industry. In this interview, Eric Guarro, SVP Digital Transformation of ibex and I do a deep dive into AI's impact on digital transformation. Here’s what stood out to me most 👇 1) ibex starts with understanding where customers are from a digital transformation journey perspective. 2) The first thing they do is thorough customer journey mapping. They have 250 inside analysts around the globe working on this. 3) This process helps them understand where to infuse AI to help customers 4) AI demos are easy but taking them into production is very hard 5) ibex has been deploying Agent Assist for several years 6) AI takes Agent Assist to the next level from a “next best action” prediction perspective 7) Agent Assist improves the onboarding of agents. Once agents learn the business they start using it less and less. 8) The narrative in customer service is clear: easy tasks will be taken care of by AI Agents, and people will take over more complex tasks 9) ibex has already deployed AI Agents as well and is super excited about them 10) Eric thinks AI hallucination is not a big problem today. It can be fixed by proper training, fine tuning and deployments 11) AI agents can be deployed gradually. Start with 1%, then 5% , then 10% and once there is enough confidence, deploy to 100% Eric, thanks for your time and insights 🙏 Full interview here 👉 https://lnkd.in/eAKFXyWu
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👀 AI Insights from CCW2024! Our team is reflecting on the top AI trends from CCW 2024. Drop yours in the comments below! ⬇️ Ready to jump into your program's AI-driven era? ibex is ready to help. Doug Hoffschwelle Michael Thigpen Carl O'Neil Amanda J. Gunter Bryan Larimore Dave DeLellis #AI #ArtificialIntelligence #CX #CustomerExperience #Innovation #CCW2024
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Earlier this month during CCW in Las Vegas, ibex hosted an exclusive dinner at Bouchon for CX Leaders. Among our esteemed guests, we had the pleasure of hosting several of ibex's CX Leadership Award winners! The dinner was buzzing with talk of innovation, AI, and the future of CX strategies. We are grateful to our guests for bringing their insights and expertise to the table and sparking new ideas and conversation! 👀 Check out the highlights from the event here! We can't wait to host our next CX Leaders Dinner in a city near you! Stay tuned for updates. #CX #CXLeaders #Leadership #CustomerExperience #BPO #Networking Jason Entwistle Matthew Dolkart Roger Brewer Stacie Parrish Darrell A. Allen N. Adam Seede Ashleigh Hill David Bartsch
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Today, we commemorate Juneteenth and its profound significance in American history. At ibex, we stand united in celebrating freedom, diversity, and equality. Let's continue to learn, grow, and advocate for a more inclusive future together. #Juneteenth #Diversity #Inclusion #Equality
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