Hospitality Daily

A new wave of innovation in hospitality is coming - are you ready for it? One of my favorite things about Hospitality Daily is how it connects us with people pushing the industry forward. A few weeks ago, Bashar Wali joined the show to discuss the next wave of innovation in hospitality. After we published, I received one of the most thoughtful and detailed responses I've ever seen from today's guest, and I knew I had to bring him on the show. William Graf is the founder and CEO of ONDA, a new hospitality brand that blends the social experience of hostels with the comfort of boutique hotels. Today, on the podcast, we discuss where hospitality might be headed next. Specifically, we dive into the opportunities around guest experience, a topic that's often discussed but rarely with the level of detail Bill brings. 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts Some of the takeaways: • "Hospitality 3.0" will focus on serving underserved niches rather than creating broad concepts for everyone. Smaller, more focused concepts allow for addressing the specific needs of particular traveler segments. • There's a shift from passive to active experiences across all price points in hospitality. • The four realms of experience (entertainment, educational, aesthetic, and escapist) provide a framework for creating more engaging hospitality concepts. • The biggest opportunities are in the "escapist" realm (active participation and full immersion), as many travelers are seeking it. • There's potential for concepts that go beyond experiences to offer "transformation" for guests. • The ability to deliver consistent, high-quality experiences across multiple locations will be a key differentiator for new hospitality brands. If you'd like more on this, I encourage you to listen to the full conversation to better understand what the future of hospitality could hold: 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts ♻️ If you learned something here, repost it with your thoughts to help someone else! 👋 And if you're new here, I'm Josiah Mackenzie, and I invite you to follow this page (Hospitality Daily) for more stories like this I share each day

I turn to Scott Curran for leadership insights. Join me for 90 seconds to be inspired by how he's helping his team through a heat wave today: More to come with Scott soon! ♻️ If you appreciated this, repost it with your thoughts to help someone else! 👋 And if you're new here, I'm Josiah Mackenzie, and I invite you to follow this page (Hospitality Daily) for more stories like this I share each day

I don't know about you, but I needed to hear this from Jennifer Clay today: Feel the fear and do it anyway! This is just a short clip from my conversation with Jennifer today. If you want to hear how she encourages and empowers the people on her teams at Appellation - key for retaining and developing new leaders - then you won't want to miss our full conversation. 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts ♻ Repost this with your thoughts to help someone else ➕ Follow Hospitality Daily here for more stories like this

Want to build a winning team in hospitality? Christopher B Hunsberger shares how he does it: https://lnkd.in/gQq_-Qwu Christopher worked his way up to President and Chief People Officer of Four Seasons Hotels and Resorts before co-founding Appellation with Chef Charlie Palmer and learned a lot in the process. Luckily for us, he shares some of his winning strategies with us all. Check it out now: 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts 📺 Watch our conversation on the Hospitality Daily YouTube channel ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

Today on #InternationalPodcastDay, level up your career and business by following some of my favorite podcasters: • Steve Turk at The Hospitality Mentor • Dan Ryan • David Arraya • 🎙️Steve Carran and David Millili at The Modern Hotelier • Mollie Reese Beyer • Susan Barry • Glenn Haussman • Anthony Melchiorri • Wil Slickers • Rachel Vandenberg • Zach Busekrus • Jeremy Wells • Naureen Ahmed • Teague Hunter • Seth Borko and Sarah Kopit at Skift What about you? Let me know in the comments who you're enjoying learning from these days...

Failure is the fuel that powers innovation. In this short clip, Christopher B Hunsberger, who previously led innovation at Four Seasons and now leads the innovative new hospitality brand Appellation, shares what he's learned about risk and innovation in this industry. Think about it: When was the last time you took a calculated risk? Your next career-defining moment or business breakthrough might be hiding behind an idea you're hesitant to try. What "risky" initiative could propel your career and hospitality business forward if given a chance? And then, as a leader: How are you cultivating a culture where measured risk-taking is encouraged? Remember, innovation rarely happens on the first try. Your team needs the safety to fail, learn, and evolve their ideas. Christopher's advice? Embrace the risk. When an initiative falls flat, resist the urge to abandon ship. Instead, gather your team to dissect the experience. Ask: "What fresh approach could turn this setback into success?" In today's rapidly changing hospitality landscape, playing it safe is the riskiest move of all. Are you ready to fail forward and innovate? Share your thoughts in the comments! How do you balance risk and innovation in your role today? 🎧 Listen to Christopher talk more about this today on the Hospitality Daily Podcast on Spotify or Apple Podcasts ♻ Repost this with your thoughts to help someone else ➕ Follow Hospitality Daily here for more stories like this

What's one thing you would tell someone considering a career in hospitality? Share your thoughts in the comments... Thanks for a great interview Sean O'Neill!

Want to lead your hospitality business into the future? We have an incredible innovation leader joining us today to show us how... Christopher B Hunsberger is the co-founder and chief operating officer at Appellation today, but earlier in his career, he led product and service innovation at Four Seasons Hotels and Resorts as part of the company's executive leadership team. Today, he shares how stepping into this role pushed him beyond his comfort zone, how he cultivated a culture of agility and risk-taking and the key lessons he learned about collaboration across all levels of the organization. Listen and read the recap here now: https://lnkd.in/gHJC5b87 ♻ Repost this with your thoughts to help someone else ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

Today, we have a great hotel turnaround story that will inspire you about what it looks like to rebuild with love and create a great business in the process. Our guest today is Tely Nagle, who purchased The Drake Oak Brook Hotel, a historic Chicago-area hotel that had fallen into disrepair and neglect and turned it into a Condé Nast award-winner. In this episode, you'll hear the story of this turnaround and get inspired not only by the restoration but, more importantly, by the way she operates this hotel day to day, which makes it loved by staff and guests alike.  Here now on the Hospitality Daily Podcast: https://lnkd.in/gPB6tiNY ♻ Repost this with your thoughts to help someone else ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

Why are hotel workers striking? I headed to picket sites across San Francisco today and here's what I heard: https://lnkd.in/grmUQcpg