Hospitality Daily

I loved joining Josiah Mackenzie on his Hospitality Daily podcast—he’s such a fantastic host, and the conversation flowed so well we could have talked for hours. I’m always passionate about discussing the impact that compelling F&B and destination-worthy restaurants and bars have on hotels, and how crucial it is to stay true to your brand (because everything communicates). Special thanks to Abbotts Passage Winery in Glen Ellen for the perfect Sonoma backdrop. I may be biased, but I think this episode is definitely worth a listen! https://lnkd.in/gJvynAYW #restaurants #hospitality #hospitalitypodcast #whotels #kimpton #ihg

Today, Anthony Torres shares how Starwood, W Hotels, Kimpton Hotels & Restaurants, and IHG shaped his career with their strong approach to branding. The big idea: A strong brand identity will guide your teams to perform and grow in their careers. Why this matters: Attracting and retaining top talent is a continued challenge. A strong brand doesn’t just draw in guests—it creates a sense of purpose and growth opportunities for employees. By investing in a clear brand identity and culture, hospitality companies can engage staff, build loyalty, and guide talent development, transforming team members into brand advocates and future leaders like Anthony. Want more on this? Listen to the Hospitality Daily Podcast today: https://lnkd.in/gJvynAYW 🎧 Spotify or Apple Podcasts ♻️ If you learned something here, repost it with your thoughts to help someone else! 👋 And if you're new here, I'm Josiah Mackenzie, and I invite you to follow this page (Hospitality Daily) for more stories like this I share each day

AI fundamentally changes how people interact with media and businesses—and hospitality is no exception. Hospitality has always been about human interaction - and I don't see that changing. Still, we need to understand that the experience we provide often begins long before someone sets foot on a property. It's often digital....and with rapid shifts in how people search for and make travel decisions, hoteliers are facing a new playing field. We're learning from Adam Wallace, CEO of Spherical today to understand what’s happening and what to do about it. Together, we dive into the world of media and technology in hospitality, discussing the changes underway and where to focus now to truly stand out and succeed. The big idea: Cultivating a unique personality and perspective - and sharing it authentically - is key to resonating with today’s travelers, especially as low-quality AI-generated content floods the market. Why this matters: Today, the guest experience often begins online, and while using AI for quick, cheap content is tempting, it risks eroding trust and connection now—and damaging your brand long-term. Go deeper: Listen to Adam and I discuss this today on the Hospitality Daily Podcast (Apple Podcasts, Spotify), where we cover: • The rapid evolution of hospitality marketing through technology • The importance of authenticity • Strategic storytelling versus low-quality, automated content ("AI slop") • Leveraging high-end content and branding campaigns, like Ritz-Carlton did with Late Checkout • The expanding role of new search tools beyond Google • Generative search optimization 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts 👉 Let me know in the comments: What's your take on this? ♻ Repost this with your thoughts to help someone else ➕ Follow Hospitality Daily here for more stories like this

Executive leadership teams and hotel ownership across the hospitality industry still don’t reflect the diversity of its workforce—or of the guests and communities it serves. Ashli Johnson, M.S., CHT, CGSP, founder of Hospitality Hued, is on a mission to change that by creating pathways to leadership and ownership for Black and Brown hospitality professionals. Today, Ashli joins us to share her journey from her influential role at Howard University’s Marriott-Sorenson Center for Hospitality to founding Hospitality Hued, an organization dedicated to elevating underrepresented talent in hospitality: 🎧 Listen to Ashli now on the Hospitality Daily Podcast: https://lnkd.in/gMHx6zAg Just a few quotes for you from Ashli as a teaser: • “Hospitality can save the world if we just let it.” • “Ownership is the ultimate step toward economic freedom and real equity in the hospitality industry.” • “Sometimes all it takes to create a pathway is taking a moment to recognize someone’s potential and making an introduction.” ♻ Repost this with your thoughts to help someone else ➕ Follow Hospitality Daily here for more stories like this

What if a hotel could do more than offer a comfortable stay? What if it could become a force for positive change—for its guests, its employees, and the planet? Today, we're learning from Ken Cruse and Pamela Cruse, co-founders of Soul Community Planet (SCP) Hotels, a groundbreaking hospitality brand dedicated to transforming the industry. 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts Drawing from their extensive backgrounds in hotel investment and marketing, Ken and Pam share how SCP is redefining hospitality with a purpose-driven approach that blends wellness, sustainability, and community impact. You'll hear how they’re pioneering the concept of "regenerative hospitality," focusing on building hotels that not only serve their guests but also strengthen the surrounding communities and preserve the planet. From innovative retrofitting strategies to eco-friendly amenities and partnerships with local artisans, Ken and Pam dive into the unique elements that make SCP Hotels an industry standout. They also discuss the importance of creating authentic guest experiences that encourage connection, mindfulness, and well-being—all while making a lasting impact on both people and the planet. Whether you're a hospitality leader looking to innovate, a business professional interested in sustainability, or simply curious about the future of conscious travel, this episode offers insights and inspiration on how values-based hospitality can change the way we travel: 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts or here: https://lnkd.in/gyUFmrqA ♻ Repost this with your thoughts to help someone else ➕ Follow Hospitality Daily here for more stories like this

A rare chance to learn insider secrets on getting media coverage! Sign up here: https://lnkd.in/g_EAGJTF

Your ability to earn media coverage shapes your career trajectory, your organization, and your ability to provide hospitality to more people. I'm thrilled to be joining forces with hertelier to offer you a special live learning event here on LinkedIn with two of the top media professionals in hospitality - Nancy Mendelson and Emily Goldfischer - to show you how to craft compelling stories that capture journalists' attention and drive meaningful exposure for you, your work, and your organization. Sign up here to join us on November 20th!

Art is not just decoration—it’s a powerful tool that lets guests engage with the story of a place. Today, we're learning how to create joy through art and creativity from renowned London-based art curator Lily Ackerman. 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts You'll learn about: - The Emotional Power of Art in Hospitality: Why art is more than an aesthetic choice and how it can forge lasting emotional connections with guests. - Lily's Unique Path from Hospitality to Art: How Lily's family background in hospitality and her early career working with luxury brands like Ferrari shaped her approach to art and design. - Storytelling Through Art: Discover how curated art can serve as a powerful storytelling tool, adding depth and personality to guest spaces. - The Art of Curating for Connection: Insights on finding and selecting artists whose work aligns with a brand's values and the guest experience it aims to deliver. - Supporting Emerging Artists: Why working with up-and-coming artists can bring fresh perspectives and help build a unique brand identity that stands out. - Practical Tips for Hospitality Leaders: How to begin incorporating art into your own spaces, from identifying the right pieces to creating a cohesive guest journey that feels both inspiring and authentic. 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts or here: https://lnkd.in/gsvp8qcC ♻ Repost this with your thoughts to help someone else ➕ Follow Hospitality Daily here for more stories like this

Josiah Mackenzie and Wanderland London absolute gold! 🙌 Couldn't agree more that we hoteliers (and marketers) put such a focus on adults as the core spenders, that we often forget how much influence kids and teens have on travel purchase decisions. They certainly are a force to be reckoned with! 𝙎𝙤 𝙢𝙖𝙣𝙮 𝙣𝙪𝙜𝙜𝙚𝙩𝙨 𝙩𝙤 𝙩𝙖𝙠𝙚 𝙖𝙬𝙖𝙮 𝙝𝙚𝙧𝙚...a few standouts: 💡Hotels are the new media for kids brands because they already have the space and and attention of a key, growing segment 💡Imagine the excitement if your next ’surprise and delight’ was catered towards a kid. I know how special I feel in those moments! 💡Start small. A little piece of magic can go a long way. It doesn’t have to be extravagant and expensive, just intentional and evoke emotion that creates a memory of that moment in time 💡Kids loyalty in hospitality is a thing. Start traditions now that build retention in the future 💡An untapped revenue stream - packages, value adds and upsells that increase ADR and drive RevPAR. Not to mention marketing engagement! Worth a 🎧 > Michelle Klein, CHDM Matthew Peschke, CHDM Lisa Jordan, MTA, CHDM Brittany Doyle Brian Hicks Ron Pohl Dina Belon Patrick Pahlke Robert Blood Eve Tronson, CHDM Tyler Anderson Katie Johnson #hospitalitymarketing #kidshospitality

Today, we're joined by two of the most creative people I've met to discuss the biggest opportunity hospitality may be overlooking: catering to kids, teens, and families. Alicia Zur-Szpiro and Saar Shai are the founders of Wanderland London, the world’s first consultancy specializing in kids' and teens' guest experiences in hotels. With backgrounds in game design, toy innovation, and children’s publishing, Saar and Alicia bring a fresh perspective on designing engaging, imaginative, and memorable experiences that attract and retain families. We had so much fun recording together and I think you'll learn a lot by listening in today: 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts or here: https://lnkd.in/gTeRS49t ♻ Repost this with your thoughts to help someone else ➕ Follow Hospitality Daily here for more stories like this