Hospitality Daily

Today, Christian de Boer, Managing Director of Jaya House Hotels, joins us to share how he rethought everything to create and provide a radically guest-focused experience that has earned his hotel a spot in Tripadvisor's Top 25 hotels in the World list for 5 consecutive years without a single negative review. 😲 You can listen now on the Hospitality Daily Podcast or YouTube channel, but I wanted to share a summary of ten takeaways from what he shared: 1) Focus on Guest Experience: Eliminate unnecessary fees (e.g., resort fees). Include complimentary services like breakfast, laundry, and spa treatments. Offer flexible check-in and check-out times. Provide convenient transportation options for guests. 2) Empower Your Staff: Employ full-time staff to ensure stability and experience. Invest in staff well-being, including comprehensive healthcare. Create a work environment where staff feel secure and valued. 3) Leverage Technology and Modern Marketing: Utilize platforms like Instagram, TripAdvisor, and Google for marketing. Avoid outdated marketing methods like expensive sales trips. Make your guests your "sales team" by impressing them and encouraging word-of-mouth referrals. 4) Simplify and Enhance Amenities: Provide high-quality, easy-to-use amenities (e.g., good coffee instead of instant coffee). Allow guests to use facilities like the swimming pool at their convenience (no stupid hours restrictions). Avoid nickel-and-diming guests for small services. 5) Personalize Guest Interactions: Treat guests as you would treat family or friends visiting your home. Avoid impersonal practices like immediately asking for a credit card upon arrival. Focus on making guests feel genuinely welcome and cared for. 6) Streamline Decision-Making: Make decisions quickly and efficiently with a small, empowered leadership team. Prioritize decisions that enhance guest and staff experiences. 7) Reject Unnecessary Industry Norms: Question the necessity of traditional practices like sales teams and industry memberships. Focus on what directly benefits your guests and staff rather than industry accolades. 8) Invest in Word-of-Mouth Marketing: Encourage guests to share their positive experiences with friends and family. Recognize the power of personal recommendations over traditional advertising. 9) Maintain Consistency: Strive for consistent excellence to build a strong reputation. Aim for zero negative reviews by continuously improving guest satisfaction. 10) Be Innovative and Adaptive: Continuously evolve your practices to stay relevant and meet guest expectations. Be open to new ideas and willing to discard outdated methods of providing hospitality or running a hotel. 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts 📺 Watch our conversation on the Hospitality Daily YouTube channel 👉 Get my recap at HospitalityDaily.com ➕ Follow Hospitality Daily for daily inspiration you can act on

Tomorrow, Christian de Boer —one of the most inspirational hoteliers I've met—will join us for a three-part miniseries, sharing what it looks like to operate a radically guest-centric hospitality business. Make sure you don't miss this one: ➕ Follow Hospitality Daily here on LinkedIn to be notified when this comes out 📺 Watch our conversation on the Hospitality Daily YouTube channel 🎧 Subscribe to the Hospitality Daily Podcast on Apple Podcasts or Spotify to listen to Christian as soon as the episode goes live

Today Ashley Godfrey, M.S. joins us to share how you can optimize your resume and cover letter to stand out and get your dream job in hospitality. As someone who was promoted quickly in her own career in hospitality, she's now a professor at the Auguste Escoffier School of Culinary Arts and teaches students how to write in a way that stands out - including with AI! 🎧 Listen now on the Hospitality Daily Podcast on Spotify or Apple Podcasts: https://lnkd.in/gvfVn4cF ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

Mentorship makes the difference! Thanks for sharing Milena Boc

Sound familiar? 😅 Only 1 in 4 managers ever gets leadership training. Rob Paterson worked his way up to CEO of Best Western Great Britain and saw this over and over. Today, he joins us to explain what you can do about it: 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts ➕ Follow Hospitality Daily for daily inspiration you can act on

The hospitality industry provides incredible career opportunities, with rapid promotions - but there's a dark side of this that you need to know about both as a leader - and someone building a career in hospitality. Rob Paterson joins us today to share his story of working his way up to CEO, which included promotions faster than the training he had to perform as effectively as he could have at times. Listen to Rob explain this - and his suggestions for you in this environment: 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts ➕ Follow Hospitality Daily here for more stories like this

Brett and Casey McManus quit their jobs to renovate a run-down motel, collecting tens of millions of viewers on Instagram along the way. Watch their incredible story now on the Hospitality Daily YouTube channel: https://lnkd.in/gyy2JVcK ➕ Follow Hospitality Daily here for more stories like this

Are you creative? There's no better place to work than in hospitality, Michaelangelo L'Acqua has found. Here's why:

It’s time for some Friday fun! Join Michaelangelo L'Acqua and I to talk about music and much more…

Today, we're learning from the most creative man in hospitality, Michaelangelo L'Acqua: https://lnkd.in/gfuZf7Am Michaelangelo has lived an incredible life, from classical violinist to being recruited by Tom Ford to be music director for Gucci and Saint Laurent. From there, he became the Global Music Director for W Hotels, and today, he serves as the Global Director of Entertainment and Culture for SH Hotels & Resorts. "The hospitality industry is a canvas for creativity," he told me before we dove into so many elements of creativity, including: • How sound shapes the guest experience • Creating brand identity through music and culture • Collaborating with artists to elevate your offerings Michaelangelo also reveals his formula for crafting 'moments of awe' that turn first-time visitors into loyal customers - something I found fascinating. Listen now to learn how you can elevate your hospitality experience through creativity: 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts ➕ Follow Hospitality Daily here for more stories like this