Finding it difficult to define clear goals for your customer support team? 🤔 Miles Goldstein, a customer support leader known for his framework for setting goals, talks to Nidhi Lohia from Hiver about how support teams can go about this process. In this post, Miles talks about: ➡ The importance of SMART goals for customer support teams ➡ The need to set goals which aren’t too vague and aren’t easily achievable ➡ Practical tips for building a culture of excellence 👉 Read the full article here: https://lnkd.in/gD9uPCby #customersupport #smartgoals #teamwork #leadership
Hiver
Software Development
San Jose, California 41,748 followers
Hiver is the world’s first customer service platform built for Google Workspace.
About us
Hiver is the world’s first customer service platform built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Vacasa, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver. After an initial round of angel funding from Citrix Startup Accelerator and Paytm Founder Vijay Shekhar Sharma, Hiver raised a $4 million Series A round of funding in 2018 from Kalaari Capital and Kae Capital. And in 2022, Hiver further raised $22m in Series B, led by K1 Capital, with participation from existing investors – Kalaari Capital, Kae Capital and AngelList.
- Website
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https://hiverhq.com/
External link for Hiver
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Jose, California
- Type
- Privately Held
- Founded
- 2011
Products
![Click here to view Hiver]()
Hiver
Help Desk Software
Hiver is a Gmail-based customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. We're great for teams that want to manage customer communication right from their Gmail and Google Apps accounts. Hiver is really simple to use, and yet very powerful. Most teams learn how to use it with zero or very little help, and within minutes. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Locations
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Primary
Get directions
2880 Zanker Rd
San Jose, California 95134, US
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Get directions
1496/A, 2nd floor, 8th Cross Road,
19th Main Rd, 1st Sector, HSR Layout
Bengaluru, Karnataka 560102, IN
Employees at Hiver
Updates
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Are you missing out on important emails from vendors and carriers? We've got a fix. On July 24th, we're hosting a virtual discussion featuring supply chain experts to discover how logistics teams can drive visibility into communication and make collaboration with other stakeholders more seamless. This is your chance to gain actionable insights into how you can drive accountability in your supply chain process. Don't miss out! Register now - https://bit.ly/3VCn2ik
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How do you interpret customer data and get actionable insights from it? Join this exclusive walkthrough with customer success experts Leander Furtado and Atharva Bahirat to discover: 📊 How to customize customer service reports ⏰ How to schedule your reports with ease 🔍 Ways to gain real-time insights with dynamic dashboards 🌍 For our EMEA audience: 📅 June 26th at 11:00 AM CEST | Save your seat: https://lnkd.in/grqMxJJA 🌎 For our NAM audience: 📅 June 25th at 11:00 AM EST | Save your seat: https://lnkd.in/gaCGxeH5
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It's time to turn customer data into insights with Hiver Analytics! 🌟 Ready to master the art of data-driven decision-making? Join our walkthrough with Leander Furtado and Atharva Bahirat to unlock the full potential of Hiver Analytics and propel your team’s performance and customer experience. Here's what's in store for you: 📊 Customize in-depth reports effortlessly. ⏰ Schedule reports. 🔍 Experience real-time clarity with dynamic dashboards. 🌍 If you're in the EMEA region: Join us on📍June 26 at 11:00 AM CEST | Save a seat here: https://lnkd.in/grqMxJJA 🌎 If you're in the NAM region: Catch us on📍June 25 at 11:00 AM EST | Save a seat here: https://lnkd.in/gaCGxeH5 #HiverTrainingDays | #Analytics
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Please read the discount coupon carefully before requesting support. 🫣 #CustomerService | #CustomerSupport
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Did you get a chance to read our cool, new, really-fun-to-read (we promise) newsletter, What's The Buzz? 👀 If not, you're missing out on: 📈 The latest customer experience trends, served fresh and fun. 🫣 Exclusive sneak peeks of what’s brewing at Hiver. 💯 A healthy dose of our funniest comics and memes to make your day. So, what's the hold-up? Subscribe today to never miss an issue! #LinkedInNewsletter | #Hiver | #CustomerService | #CustomerSupport
What's The Buzz: Edition I
Hiver on LinkedIn
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Drumroll, please. 🥁 Our latest G2 reviews have us over the moon! Our heartfelt gratitude to all our customers for your trust and support—we wouldn't be here without you. 🫂 Each review is a reminder of why we do what we do, and it inspires us to dream bigger and work harder. Niraj Ranjan Rout | Nitesh Nandy | Vishal Chopra | Alex German | Meena Kumari R | Shilpi Guha | Sanjay Chakraborti | Avijit Nanda #G2Reviews | #Hiver | #CustomerService
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Got a customer brewing up a storm? 🌪️ Take a deep breath; we’ve got you! 🫂 Here's how to handle frustrated customers (without having a mental breakdown): 🎧 Drown out the chaos and maintain your zen. 📝 Nod and jot: the universal care language. 👞 Walking in their shoes might just change the view. 🧪 Ready your solutions like a chemistry whiz. 🚪 Closing the loop with kindness beats ghosting any day. #CustomerService | #CustomerExperience | #CustomerServiceTips | #AngryCustomer