Now entering the boardroom: your supply chain ⚠ Halfway through 2024 and we're already seeing an increase in enterprise supply chain investment and an increased dependance on service providers. The critical factor? Enterprises recognize that their success hinges on the strength of their supply chains. Navigate the supply chain labyrinth with ease. Read our latest report, "Navigating the labyrinth: Neo Tangent Limited's blueprint for collaborative supply chains," today: https://lnkd.in/eT8kNYtF Phil Fersht | Saurabh Gupta | Elena Christopher | Tony Filippone | Ashish Chaturvedi | Krupa K S | Yash Chauhan | Sandesh Kurkal | JONATHON CHEN | Jay Wong | Tracy Zhang | Amy Leung | Samuel Tsang | Leelavathi SC | Charley Song #SupplyChain #FutureOfSupplyChain #HFSResearch
HFS Research
Research Services
Cambridge, Massachusetts 34,841 followers
INNOVATIVE. INTREPID. BOLD.
About us
HFS is a leading global research and analysis firm trusted at the highest levels of executive leadership. Our mission is to help our clients—both service providers and the companies that rely on them—tackle challenges, make bold moves, and bring big ideas to life by arming them with accurate, visionary, and thought-provoking insight into issues that impact their business. We’re not a research mill. Our analysts and strategists have deep, real-world experience in the subjects they cover. They’re respected for their independent, no-nonsense perspectives based on thorough research, reliable data, and personal engagements with industry leaders. We closely watch key industry sectors, market trends, and competitive pressures, and carefully track emerging technologies and delivery model innovations, the companies that provide them, and the impacts they have on the industry. We help our clients generate new ideas, redefine how work gets done, and disrupt business models steeped in decades of antiquated processes and technology.
- Website
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https://www.hfsresearch.com
External link for HFS Research
- Industry
- Research Services
- Company size
- 51-200 employees
- Headquarters
- Cambridge, Massachusetts
- Type
- Privately Held
- Founded
- 2009
- Specialties
- Automation, Smart Analytics, Business Services, “As-a-Service” Economy Experts, Customer Experience Management, Outsourcing, blockchain, Artificial Intelligence, IT Services, Sourcing and Procurement, Engineering Services, Digital HR, Supply Chain, Energy and Utilities, Healthcare and Life Sciences, BFSI, OneOffice, Business Operations, Cognitive Analytics, Machine Learning, Finance and Accounting, Oil and Gas, Change Agents, Manufacturing Services, ServiceNow Services, Microsoft Dynamics Services, Workday Services, CX, Travel and Hospitality, IT Infrastructure Services, Triple-A Trifecta, Digital OneOffice, Telecom Services, Retail Services, Digital Transformation, SaaS Services, Big Data, Small Data, AI, BPO, GenAI, and GenerativeAI
Locations
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Primary
One Mifflin Place, Suite 400
Harvard Square
Cambridge, Massachusetts 02138, US
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Ortona House
110 Hills Road
Cambridge, East of England CB2 1LQ, GB
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E-1 Block (Beech)
Manyata Embassy Business Park - Outer Ring Road
Bangalore, 560045, IN
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Ottawa, Ontario, CA
Employees at HFS Research
Updates
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🚨 GenAI Unplugged: More Raw Truths Revealed! 🚨 GenAI is reshaping the business landscape, but the path to success is littered with hidden challenges and unexpected pitfalls. Are you ready to dig deeper? HFS Research, in collaboration with Cognizant, continues to expose the unvarnished realities of GenAI in our explosive report "GenAI Unplugged: Candid Insights from GenAI Trailblazers in Their Own Words." Our series of in-depth interviews with top executive leaders reveal the gritty, real-world experiences of those who have mastered GenAI deployment. These trailblazers set the benchmark for GenAI success, sharing a goldmine of knowledge to guide your journey. Their real-world applications and insights are essential for anyone serious about GenAI implementation. If you're serious about GenAI implementation in your enterprise, you need to check out this report. 👉 Download now and get the unfiltered wisdom from GenAI trailblazers. https://lnkd.in/epxYDwMS Don't miss out! Keep following for more jaw-dropping insights from GenAI trailblazers in our upcoming posts. Stay tuned! #GenAI #AI #HFSResearch #Cognizant #BusinessRevolution Phil Fersht Saurabh Gupta Elena Christopher Tony Filippone Emma Melando Dana Daher David Cushman Robert Brennan Hart
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Unlock the future of supply chains 🔑🔓 Our latest Unfiltered Stories video series just dropped, and you'll want to stop what you're doing to watch it. Ashish Chaturvedi, Practice Leader at HFS, discusses the frenetic space of Enterprise Supply Chains with Yash Chauhan, Global Head at Neo Tangent Limited. What's driving the surge in supply chain investments? 📈 How does the visibility, resilience, and agility triad impact the supply chain? 🤔 What go-to-market strategies should be considered?💡 Tune in to find out. Watch now ➡ https://lnkd.in/gcmv2N8T #SupplyChain #HFSResearch #UnfilteredStories
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Data can drive innovation and create a competitive edge, but many enterprises are missing this opportunity. Our study with Syniti highlights the need for leveraging data to support a seamless "OneOffice" experience, where your organization's people, processes, and infrastructure work in harmony. Unlock the innovative potential of your data. Discover more in our report, "Don't drown in data debt; champion your Data First culture." Innovate with data at your core. https://lnkd.in/eniWNh6v #DataFirst #Syniti #HFSResearch Phil Fersht | Saurabh Gupta | Elena Christopher | David Cushman | Tony Filippone | Emma Melando | Sia Rostami Ravari | Daniel Costa | Robert Brennan Hart
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We've got news... the HFS OneCouncil is growing! 🌱 We're excited to announce the recent expansion of the HFS OneCouncil featuring visionary leaders across industries including banking, healthcare, and retail. With 100 members and growing, the OneCouncil advisory board brings together innovators across the globe to share experiences, challenges and well-informed perspectives on what comprises a successful enterprise. 🌎 Interested in becoming a member? Fill out the form in the comments below 👇 https://lnkd.in/ei3s-Ye6 #HFSOneCouncil #HFSResearch
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🚨 GenAI Unplugged: The Raw Truth Revealed! 🚨 GenAI promises to revolutionize business operations, but the journey to success is fraught with hidden dangers and unforeseen challenges. Ready to cut through the hype? HFS Research, in collaboration with Cognizant, drops the bombshell report "GenAI Unplugged: Candid Insights from GenAI Trailblazers in Their Own Words." We’ve gone straight to the source, interviewing the Trailblazers—the leaders and organizations at the forefront of implementing and leveraging GenAI to drive changes within their industries. They’ve bared it all—the struggles, the victories, and the brutal realities of deploying GenAI. Shocking revelations include: • The critical need for training and governance • Why data quality can make or break your GenAI initiatives • The non-negotiable role of leadership support • Cross-functional collaboration as a game-changer • The hidden costs and proactive cost management strategies These trailblazers didn’t just survive; they thrived, setting the gold standard for GenAI success. Their insights and real-world applications offer a wealth of knowledge for your GenAI journey. 💥 Are you ready to face the raw, unfiltered truth of GenAI? Download now 👉 https://lnkd.in/epxYDwMS 🔥 Stay tuned! This is just the beginning. Watch for more shocking revelations in our upcoming posts, where we will share more candid insights from GenAI trailblazers. You won’t want to miss it! #GenAI #AI #HFSResearch #Cognizant #BusinessRevolution Phil Fersht Saurabh Gupta Elena Christopher Tony Filippone Emma Melando Dana Daher David Cushman Robert Brennan Hart
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The reality? Data management is often seen as an IT issue, but it’s time to change that perception. Our research with Syniti shows that treating data as a core business function, with leaders actively involved, is crucial for success. Shift your mindset and elevate your data strategy. Dive into our report, "Don't drown in data debt; champion your Data First culture" to find out how. Make data a business priority. https://lnkd.in/eniWNh6v #DataFirst #Syniti #HFSResearch Phil Fersht | Saurabh Gupta | Elena Christopher | David Cushman | Tony Filippone | Emma Melando | Sia Rostami Ravari | Daniel Costa | Robert Brennan Hart | Syniti | Kevin M. Campbell
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Is traditional BPO on the way out? 🤔 That's the question of the hour for HFS' Phil Fersht and BPO Bullhorn founder Matt Kendall. Phil joined the Bullhorn team this week to share his take on "The Great Services Transition," including: ⏳The 5-year countdown to total BPO transformation 🌊 A new wave of client engagement 🔬Disruptive strategies and AI experiments Catch up on Phil's Q&A and 3-part video interview series here ➡ https://lnkd.in/dhq_zmVp
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Phil Fersht and Saurabh Gupta share their data and insights on the present and future of GCCs
While tech and BPO service providers have grappled with flagging enterprise demand and other market pressures, GCCs have thrived, with HFS estimating 2000 expected to be in full operation in 2025. So, are these GCCs genuinely the new face of Indian IT? And can they sustain their success and lead the Indian charge in global technology services? As we delve deep into the world of GCCs, do check out our forecast and vision for the GCC marketplace. Saurabh Gupta HFS Research #GCCs #Globalcapabilitycenters #India
Global Capability Centers (GCCs)... The direction Indian IT must take to pivot from cost to value - Horses for Sources | No Boundaries
https://www.horsesforsources.com
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🆕 📺 Don't miss the latest episode of HFS Unfiltered Stories, where we have a candid conversation with Tech Mahindra's Chief Capability Officer, Bharath Vasudevan. In this episode, we discuss the evolving role of the gig economy in customer experience (CX) delivery. Discover insights on: ➡ How the gig economy and workforce are becoming essential to the CX delivery ecosystem, and how Tech Mahindra is preparing for this shift. ➡ Our perspective on technology in CX delivery, focusing on striking the right balance between human expertise and machine and technological innovation. 📺 Don't miss out on this insightful discussion – https://lnkd.in/gHC9Y_vn 📑 Also, read the associated report HFS Horizons: Customer Experience Service Providers, 2024, here: https://lnkd.in/gBeCF-je Melissa O'Brien | Krupa K S | Phil Fersht | Saurabh Gupta | Elena Christopher | Tony Filippone | Emma Melando | Sia Rostami Ravari | Merly Abraham | HFS Research Birendra Sen | Prabhjinder Bedi | Bharath Vasudevan | Shrinivas Pandey | Tech Mahindra #CustomerExperience #CX #GenAI #CXDelivery #GigEconomy
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