What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience
Gorgias
Software Development
San Francisco, California 25,287 followers
Respond in minutes, not days.
About us
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000 merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
- Website
-
https://www.gorgias.com/
External link for Gorgias
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Ecommerce, Customer Support, Online Store, Customer Experience, Help Desk, Live Chat, Order Management , Customer Support Automation, Ecommerce Automation, Shared Inbox, Help Center, Knowledge Base, Email, SMS, Customer Service, SaaS, Social Media, Customer Support, Omnichannel Support, Shopify Store, and Cloud
Locations
-
Primary
Get directions
611 Mission St
San Francisco, California 94105, US
Employees at Gorgias
Updates
-
Ronak Shah is always game to delve into Obvi’s superior business strategies. He’s done a great job (alongside a great team!) of cultivating a brand that clearly prioritizes customer experience. If you didn’t get a chance to tune in to our recent webinar (Automate Your Way to 8 Figures) you can find the full event on Youtube, or watch one of our favourite snippets below: Big thanks to Ron and Obvi for championing great CX 💪
-
A sneak peek inside our latest ebook, Beyond the Hype 👀. If you're curious what 1,100 customer service professionals think about AI, we've got the insights. Check out all the valuable details and findings in our handy guide below 👇 https://lnkd.in/g5nJMqzH
-
"Nothing feels better than having the robots do all the boring stuff, and you get to come in like a superhero." We're here for all/any AI Agent *hot takes* from Amanda Kwasniewicz. 🔥🧯🚒
Okay hot take buuuut... I think bringing AI into CX actually gives room to make things *more* human & to supercharge what your CX team is able to do 🤖 🤝 🤠 Why? The team at Gorgias were curious too & we sat down to chat about why this is an amazing moment for CX teams around the globe to work smarter, not harder when it comes to delivering a (really) good customer experience 📹 I had the best time dissecting big, industry disrupting questions with so many CX pros last month, and I may or may not be counting down the days until Advisory Day 2025 🗓 ⏳ 😜
-
CX professionals are feeling ambivalent about AI. Hesitant, but excited. Close to 31% of them (according to our recent industry report 📊🤓) still harbour a healthy level of skepticism about AI in the industry, and yet they also know first hand how gruelling customer service can be. So naturally, there’s curiosity about the efficiency and time-saving unlocks that might stem from automation. In our recent blog post we explore the Gorgias approach to AI implementation, examine the impact of AI on CX teams, and challenge the notion that CX jobs are under siege. Some 🔑 takeaways: 💡 Human agents working in an environment with AI can focus on higher-impact tasks, like speaking to VIP customers on the phone, offering new support channels, or driving upsells and cross-sells. 💡 CX teams evolve with the emergence of new tools, and this is a positive step towards more meaningful, strategic roles. Know a CX friend or manager who could benefit from the longer read? Find it linked in the comments below 👇
-
Our partners go above and beyond to drive success with the brands we serve. They amplify our efforts 💪, work seamlessly with our team 🤝, and ensure that Gorgias is the #1 CX platform 🏆 in ecommerce. Plus, they’re always on hand to deliver innovative solutions. Which is why we’re thrilled to honor both Agency and Technology Partners this year! These awards celebrate dedication, collaboration, and a shared vision that helps Gorgias brands thrive, optimize operations, and expand market presence. Thank you to our incredible partners in North America, EMEA, and APAC for your unwavering support and commitment to success. Here’s to continued collaboration and excellence! Agency Partners of the Year: TalentPop, custo.tech, Vervaunt, Domaine, Convert Digital Technology Partners of the Year: Loop, Klaviyo, Relo
-
We wanted to know what people *really * thought about AI. Beyond the hype, the overwhelm, and the comment threads. So we asked a lot of questions 🤔 And more than 1,100 customer service and CX pros weighed in on our recent survey — with their unfiltered thoughts, concerns, excitement, insights, and trepidation. Hot on the tail of ✨AI Agent’s✨ launch just two weeks ago, we’re releasing our new ebook “Behind The Hype: What Ecommerce Brands Think About AI In 2024” packed full of relevant info. What can you expect to find inside? ❇️ A deep dive into how AI is being used across different industries ❇️ Primary concerns surrounding AI in customer support ❇️ How AI is influencing customer sentiment in 2024 and beyond ❇️ And exploration of excitement versus hype surrounding AI Grab your copy today 👉 https://lnkd.in/g5nJMqzH
-
-
"AI empowers people with information." AI Agent is a tool that improves the quality of work for CX agents (by handling repetitive tickets), and experiences for customers (by providing rapid, accurate responses). Like Ren Fuller-Wasserman suggests, AI's humanity is all about how you utilize it. For TUSHY: For People Who Poop that means being honest with their customers about AI, maintaining the trust they've built, and creating deeper connections.
AI can make CX more human 🤔🤖 It sounds unlikely, I know, and strange coming from someone who advocates relentlessly for building human connections, but it’s all about how you utilize it. These tools can help us foster and initiate those meaningful connections—and remove much of the repetitive work that dehumanizes our Poo-Rus daily experience. Let's give "agents" real agency by empowering them to take on higher level work that gives them true purpose and meaning—then we all thrive! Had a total blast chatting with Gorgias during the recent CX Connect conference, and tackling juicy questions about the state of the industry. Consider this clip a teaser, and I promise more CX/AI insights from me soon! #cx #giveashit
-
New Tapcart BFCM report just dropped and we’re pumped to be included! 🤝 Together with other industry leaders (👋 Klaviyo, Rebuy Engine, Triple Whale, Nosto, KnoCommerce, ROSWELL), we're sharing our top BFCM findings and passing along actionable insights. The Tapcart '2024 BFCM Consumer Trends Report' is a must-read for any brand looking to optimize their strategy for Cyber Month AND set up their brand for success in 2025. Get it here: https://lnkd.in/eZ4c6kmm