What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience
Gorgias
Software Development
San Francisco, California 27,524 followers
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About us
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000 merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
- Website
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https://www.gorgias.com/
External link for Gorgias
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Ecommerce, Customer Support, Online Store, Customer Experience, Help Desk, Live Chat, Order Management , Customer Support Automation, Ecommerce Automation, Shared Inbox, Help Center, Knowledge Base, Email, SMS, Customer Service, SaaS, Social Media, Customer Support, Omnichannel Support, Shopify Store, and Cloud
Locations
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Primary
611 Mission St
San Francisco, California 94105, US
Employees at Gorgias
Updates
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Gorgias reposted this
What an incredible event with our friends at Gorgias! 🎉 We were thrilled to sponsor and be part of such an insightful day. A huge shoutout to our Senior Manager of Product Marketing, Christy Medlock, for delivering an amazing talk on BFCM strategies! 👏 Thank you to Gorgias for hosting DTCxRetain 🙌 Can’t wait for more collaborations in the future! 🚀 #eCommerce #RechargeXGorgias #Partnerships #ProductMarketing
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AI Agent: - matches your brand's tone of voice - scales automation in your CX quickly - reduces the need for hiring seasonal support (As communicated by the shining star actors, Shayan Memarzadeh and Nikta Ahmadi below 💫 )
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Gorgias reposted this
Feels like we JUST wrapped up DTCx Retain, and are already getting excited about our next DTCx event...this time in NYC! Join us at the Standard Hotel Penthouse in East Village on November 7 and hear the speakers from Zipify, Gorgias, Epic Gardening, TANDM Surf, Pattern Attentive and others sharing their most relevant insights on how to get ready for the upcoming BFCM! (and beyond!) As always, we promise you lots of networking, learnings, delicious F&B throughout the day and a happy hour at the end! Register here, limited space: https://lnkd.in/gMWKTvvT STOKED to see you 😍
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Cutting operational costs while increasing CSAT scores is the dream, but how do brands get there? For Dr. Bronner's, the secret sauce was automation — more specifically scaling automation with AI Agent — and building out a robust Help Center using Gorgias’s article templates. With the former tackling repetitive email tickets and the latter empowering customers to self-serve using the same information distributed internally to staff, Dr. Bronner's took their CX strategy from acceptable to outstanding. But let’s take a deeper look at the data. 👇 In the first 30 days with Gorgias, Dr. Bronner’s: 🫧 Received white glove migration service 🫧 Scaled email automation to 30% with AI Agent By the end of their 2nd month with Gorgias, Dr. Bronner’s: 🫧 Bumped up their email automation rate to 48% 🫧 Saw an increase of 11% in CSAT Within their first year, Dr. Bronner’s is projected to: 🫧 Save ~100k/year by switching from Salesforce to Gorgias 🫧 Reduce the need for additional seasonal CX support Huge thanks to Emily McEnany for bringing Gorgias into the mix at Dr. Bronner’s, and continuing to advocate for impactful CX solutions.
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How can we take what we learned about AI last year and apply it to this year’s BFCM? In Attentive’s new blog, Chris de Jong chatted with Keri McGhee to discuss how brands can use AI to free up time and improve customer experience — expect actionable tips backed by measurable results 💡 Want a deeper dive? Find a link to the full conversation and more resources in our comments!
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Gorgias reposted this
Had a blast at #DTCxRetain in LA ☀️. What did I learn? 1. AI is enabling CX to be a revenue driver for e-comm, and commanding attention from leadership. The data speaks for itself. Key unlock for high performing CX teams. Impressive from Ren Fuller-Wasserman , Eli Weiss and Zoe Kahn and others on stage. 2. Maybe I should MC weddings. 3. Gorgias events team is world class. Wow. Anna Tumanova Brittany Mitchell Thank you to Carmen Vicente for boosting my linkedin cred. Gorgias
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We’re thrilled to be sponsoring Auckland's inaugural 'Unified Commerce Assembly' in partnership with NZ Post and powered by Moustache Republic, happening on Wednesday, 30th October. This event will bring together key industry leaders and other merchants who are shaping the future of commerce. Hear from New Zealand’s leading retailers as they discuss unified commerce strategies, building solid foundations, loyalty programs, profit protection, and the integrated technologies revolutionizing business operations. Only a few spots left —RSVP now > https://bit.ly/4h8m72Y
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Gorgias reposted this
Had an incredible time last week at Forum Trium with Mohamed Ali Fathallah! 🚀 We spent the day connecting with bright minds and sharing how Gorgias is revolutionizing customer experience in e-commerce. Our AI agent is already automating support, and we've got some exciting magic coming soon on the sales side! 🧑🍳✨ We're growing our team and looking for passionate individuals to join us: - Internships for 2025: https://lnkd.in/egjJbiGD - Data Scientists (strong stats background and experience building LLM-based workflows): https://lnkd.in/ewiBNtbK - Senior MLEs (Strong Python backend with hands-on ML experience): https://lnkd.in/eAjrETt5 If you're excited about pushing the boundaries of AI in CX, let's connect! 🤝