✨ Be Kind. We believe in fostering a culture of kindness—toward ourselves, each other, and our valued customers. Kindness is the foundation of our interactions and the key to building lasting relationships. ✔️ Be Correct. Accuracy matters. We strive to get it right the first time, taking ownership of our actions and delivering the best customer service experience possible. Being correct means being reliable and trustworthy. ✅ Be Complete. We honor our commitments—to our callers, our clients, and each other. Completing our tasks with diligence ensures that every interaction is seamless and that we meet or exceed expectations. Together, these values drive our success and define our approach to excellence. #CustomerService #TeamCulture #GMSConnect #BeKind #BeCorrect #BeComplete #ExcellenceInAction #ValuesDriven #CommitmentToExcellence #WorkCulture
GMS CONNECT
Hospitals and Health Care
Ft. Lauderdale, Florida 751 followers
EXCELLENCE IN SUPPORTING HEALTH CARE PROGRAMS FROM HEDIS GAPS TO MEMBER SUPPORT TO MEDICAID REDETERMINATION.
About us
Since 1992, the GMS CONNECT team has become an industry leader, providing call center services to health care organizations. Our roster of clients in the Health Plan and Association Industry includes many Fortune 500 companies. Our Corporate Headquarters are conveniently located in Fort Lauderdale, Florida and operate call center facilities in Ft. Lauderdale and Orlando, in order to take advantage of the availability of experienced bi-lingual call center staff and management. GMS Connect can support all your contact center needs in traditional brick-and-mortar model that provide the security and control needed for programs that manage sensitive information or require more supervision. Clients come to GMS because they are looking for a trusted partner vendor to fulfill their critical Member Outreach needs. After 30 years of serving many of America’s well-known Health Plans and Associations we strongly believe that we can meet and exceed your member engagement expectations. Recent Results: * Over 1,000,000 Medicare Members Reached * Over 650,000 Medicaid Members Reached * Over 500,000 COVID-19 test results delivered to Patients Inbound Customer Care Gaps in Care Claims Status Member Services Activation Services Medication Reminders Patient Satisfaction Surveys Physician Referral Services Inbound Acquisition Technical Support Post Discharge Surveys For more information about our Patient Outreach programs, please contact: Jose Rodriguez at [email protected], or call Jose at 877.833.1998.
- Website
-
http://www.gmsconnect.com
External link for GMS CONNECT
- Industry
- Hospitals and Health Care
- Company size
- 201-500 employees
- Headquarters
- Ft. Lauderdale, Florida
- Type
- Privately Held
- Founded
- 1992
- Specialties
- Customer Service, Appointment setting, member renewal, Member Acquisition, surveys/Hedis Stars support, wellness and health care, Member Engagement, Redetermination, HEIDS Gap Closure, Annual Health Assessments, Member Outreach, Member Support, Member Enrollment, Sales, and Trade Association Support
Locations
-
Primary
Fort Lauderdale Executive Airport
1835 S. Perimeter Road, Suite 110
Ft. Lauderdale, Florida 33309, US
-
4608 E. Colonial Drive
Orlando, Florida 32803, US
Employees at GMS CONNECT
-
Jennifer Gonzalez
Controller @ GMS CONNECT | Owner @ SWITCHCOR Accounting Services
-
David Burton
GMS CONNECT Health Plan Services 30 years of experience supporting health care organizations with Member Outreach, Compliance, HEDIS and STARS…
-
Donn Jalbert
Lead Customer Service Representative - DJ - Voiceover
-
Tineka Brazier
HEALTH CARE
Updates
-
🌟 At GMS Connect, WE CAN BE THE SPARK you need to create POSITIVE CUSTOMER EXPERIENCES! 🔥✨ Let's transform the way your customers connect with your brand. Together, we'll light up the path to success! #CustomerExperience #PositiveImpact #GMSConnect #CustomerEngagement #BrandSuccess #Innovation #CustomerJourney #BusinessGrowth
-
-
Outsourcing is a game-changer for small businesses! 🌟 It allows you to focus on what you do best, while experts handle the rest. Whether it's customer service, marketing, or IT support, outsourcing can streamline your operations and boost your efficiency. Don't spread yourself too thin—let us help you thrive! 💼💪 #OutsourceForSuccess #SmallBusinessGrowth #EfficiencyMatters #BusinessBoost #FocusOnWhatMatters #GMSConnect #OutsourcingSolutions
-
-
"The most important thing is to try and inspire people so that they can be great in whatever they want to do." - Kobe Bryant At GMS Connect, we believe in the power of inspiration. By connecting, mentoring, and supporting our community, we empower individuals to pursue their dreams and achieve greatness. Together, we're creating a network where ambition meets opportunity, and every goal is within reach. Let us help you! #InspireGreatness #GMSConnect #Empowerment #Leadership #Success #BPO #BPOPartnership
-
-
🚀 Looking to boost your business growth and free up valuable time? Partner with GMS Connect, a leader in the call center industry! 🌟 Generate high-quality leads while we handle your customer interactions with excellence. Let us be the voice of your brand! 📞✨ #LeadGeneration #CallCenterExperts #BusinessGrowth #GMSConnect #CustomerService #Outsourcing #TimeManagement #B2B #CustomerExperience
-
-
🌟 At GMS Connect, we firmly believe in putting the customer first. Every interaction is an opportunity to deliver satisfaction and build lasting relationships. We’re dedicated to turning every experience into a positive one because our customers deserve nothing less. 💼✨ #CustomerFirst #GMSConnect #CustomerService #ClientSatisfaction #ExcellenceInService #CustomerExperience #ServiceWithASmile #GMSBelieves #BPOCampaign #BPOPartner #CallCenterPartner
-
-
In today’s fast-paced healthcare environment, providing exceptional patient care is more critical than ever. By partnering with a top healthcare BPO like GMS Connect, you can ensure your medical call center services are HIPAA compliant, efficient, and patient-focused. Our expert team is dedicated to enhancing your patient experience while you focus on what matters most—delivering quality care. Discover how outsourcing can transform your practice. #HealthcareBPO #PatientCare #Outsourcing #HIPAACompliant #MedicalCallCenter #GMSConnect #HealthcareExcellence #PatientExperience #HealthcareServices #TopHealthcareBPO
-
-
🚀 Partner with GMS Connect: Your Leading Call Center Solution! 🚀 Are you ready to elevate your customer service experience? GMS Connect, a premier call center, is seeking dynamic partners to join our network. Benefit from our cutting-edge technology, exceptional team, and unparalleled service. Let's connect and grow together! 🌟 #CustomerService #CallCenter #BusinessPartners #GMSConnect #GrowWithUs #CustomerExperience #CallCenterSolutions
-
-
Dream big, aim high, and never stop believing in yourself. Every great achievement starts with a dream. Embrace your aspirations and take bold steps towards making them a reality. Remember, the journey of growth and success begins with a single step. 🌱✨ #BigDreams #GrowthMindset #DreamBig #BelieveInYourself #Inspiration #Motivation #SuccessJourney #AchieveYourGoals #StayFocused #PositiveVibes #FutureLeaders #GMSConnect
-
-
A "computer error" and inaccurate data from third-party vendors caused Florida to wrongfully strip Medicaid coverage from residents, including new mothers, who were denied postpartum care. Will Roberts, a consultant with Florida’s Department of Children and Families, confirmed the issues in federal testimony, which supported plaintiffs in a class-action lawsuit. This lawsuit alleges Florida violated patients’ rights by removing medical coverage without proper notice. The problems stemmed from a "computer system problem" in the software used jointly with Deloitte Consulting LLP, which failed to update Medicaid eligibility from two months to twelve months postpartum, as legislated in 2021. Consequently, eligible women were automatically deemed ineligible, unaware of their right to challenge the decision. Public health advocates, like Florida Policy Institute CEO Sadaf Knight, suspected improper implementation of the Medicaid expansion since its inception. Knight emphasized the importance of competent implementation for legislative changes to benefit families. Roberts revealed the state became aware of the glitch in April 2023, which continued to affect some women. Moreover, Florida faced other system errors during the "unwinding" process post-COVID-era emergency rule, impacting Medicaid eligibility criteria like household size and income. Plaintiffs allege the state also violated due process by not providing adequate information on eligibility decisions. Calls for a legislative hearing on Medicaid policy implementation have been made, highlighting the need for updated systems and staff training. https://lnkd.in/euvcrjCY #Medicaid #HealthcareRights #FloridaHealthcare #HealthPolicy #SystemErrors #PublicHealth #LegislativeAction #DueProcess #MedicaidUnwinding