Connecting You to Excellence, One Call at a Time 🌟 Whether it’s support, solutions, or success, we’re just a call away from bringing you the excellence you deserve. Every conversation matters, and each call is a step toward achieving your goals. 📞✨ #CustomerService #ExcellenceInAction #HereForYou #OneCallAway #GMSConnect #CustomerFirst #ServiceExcellence
GMS CONNECT
Hospitals and Health Care
Ft. Lauderdale, Florida 802 followers
EXCELLENCE IN SUPPORTING HEALTH CARE PROGRAMS FROM HEDIS GAPS TO MEMBER SUPPORT TO MEDICAID REDETERMINATION.
About us
Since 1992, the GMS CONNECT team has become an industry leader, providing call center services to health care organizations. Our roster of clients in the Health Plan and Association Industry includes many Fortune 500 companies. Our Corporate Headquarters are conveniently located in Fort Lauderdale, Florida and operate call center facilities in Ft. Lauderdale and Orlando, in order to take advantage of the availability of experienced bi-lingual call center staff and management. GMS Connect can support all your contact center needs in traditional brick-and-mortar model that provide the security and control needed for programs that manage sensitive information or require more supervision. Clients come to GMS because they are looking for a trusted partner vendor to fulfill their critical Member Outreach needs. After 30 years of serving many of America’s well-known Health Plans and Associations we strongly believe that we can meet and exceed your member engagement expectations. Recent Results: * Over 1,000,000 Medicare Members Reached * Over 650,000 Medicaid Members Reached * Over 500,000 COVID-19 test results delivered to Patients Inbound Customer Care Gaps in Care Claims Status Member Services Activation Services Medication Reminders Patient Satisfaction Surveys Physician Referral Services Inbound Acquisition Technical Support Post Discharge Surveys For more information about our Patient Outreach programs, please contact: Jose Rodriguez at [email protected], or call Jose at 877.833.1998.
- Website
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http://www.gmsconnect.com
External link for GMS CONNECT
- Industry
- Hospitals and Health Care
- Company size
- 201-500 employees
- Headquarters
- Ft. Lauderdale, Florida
- Type
- Privately Held
- Founded
- 1992
- Specialties
- Customer Service, Appointment setting, member renewal, Member Acquisition, surveys/Hedis Stars support, wellness and health care, Member Engagement, Redetermination, HEIDS Gap Closure, Annual Health Assessments, Member Outreach, Member Support, Member Enrollment, Sales, and Trade Association Support
Locations
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Primary
Fort Lauderdale Executive Airport
1835 S. Perimeter Road, Suite 110
Ft. Lauderdale, Florida 33309, US
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4608 E. Colonial Drive
Orlando, Florida 32803, US
Employees at GMS CONNECT
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Jennifer Gonzalez
Controller @ GMS CONNECT | Owner @ SWITCHCOR Accounting Services
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David Burton
GMS CONNECT Health Plan Services 30 years of experience supporting health care organizations with Member Outreach, Compliance, HEDIS and STARS…
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Donn Jalbert
Lead Customer Service Representative - DJ - Voiceover
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Tineka Brazier
HEALTH CARE
Updates
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🚀 Invigorate Your Customer's Experience! 🚀 Transform the way your customers interact with your brand by delivering memorable experiences that stand out. Make each touchpoint meaningful, personal, and impactful – it’s not just about meeting expectations, but exceeding them. Empower your team, harness insights, and stay ahead of the curve in creating customer journeys that truly inspire. Ready to elevate your customer experience? Let’s make it happen! 🌟 #CustomerExperience #CXInnovation #CustomerSuccess #BrandLoyalty #CustomerJourney #BusinessGrowth #CustomerEngagement
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🎉 Exciting news! GMS Connect is at the ICMI Conference at Loews Royal Pacific Resort starting today, October 21st, through October 24th! We're looking forward to connecting, sharing insights, and building valuable relationships. 🤝 Come find us and let's network! 💼✨ #ICMI2024 #GMSConnect #NetworkingEvent #CustomerExperience #CallCenterSolutions #Conference #IndustryLeaders #LoewsRoyalPacificResort #BusinessGrowth #Partnerships
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Open Enrollment Alert! It's that time of year again—open enrollment is here, and it's your chance to take control of your benefits! Let GMS Connect help guide your members through the process, ensuring they make informed decisions and feel supported every step of the way. #OpenEnrollment #HealthcareSolutions #GMSConnect #MemberSupport #BenefitEnrollment #HealthcareAccess #EnrollmentAssistance #ProactiveCare #PatientEngagement #HealthPlanSupport
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WHY YOUR BUSINESS NEEDS A MEMBER ONBOARDING SERVICE FROM A CONTACT CENTER - Personalized Engagement - Efficiency & Accuracy - Scalable Support - Consistency in Communication - Higher Retention Rates Partner with GMS Connect to ensure your health plan members receive the attention they deserve from day one, enhancing satisfaction and loyalty. #MemberOnboarding #ContactCenterSolutions #GMSConnect #CustomerRetention #PersonalizedCare #ScalableSupport #EfficientHealthcare #HealthcareSolutions #PatientSatisfaction #CommunicationExcellence
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A new year brings new opportunities to make a lasting impression on your health plan members. Ensure their onboarding experience is seamless and supportive with proactive outreach. Let GMS Connect help you welcome and guide your new members from day one! #HealthcareOutreach #MemberOnboarding #GMSConnect #HealthPlanSuccess #SeamlessOnboarding #PatientExperience #ProactiveCare #MemberEngagement #HealthcareInnovation #CustomerSupport
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First impressions matter! The initial 30-90 days with new health plan members are crucial for setting expectations and ensuring satisfaction. Partner with GMS Connect to provide personalized onboarding that reduces confusion and fosters strong member relationships. Let’s make those first days count! #HealthcareSolutions #MemberEngagement #OnboardingExcellence #HealthPlanSupport #CustomerExperience #PatientSatisfaction #GMSConnect #HealthcareInnovation #MemberRetention #PersonalizedCare
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🚀 Where GMS Connect Takes Over Your Business Processes, So You Can Focus on What Truly Matters 💼 Let us handle the details while you drive your company forward. At GMS Connect, we streamline and optimize your operational tasks, freeing up your time to focus on growth and success. 🌱✨ #BusinessSolutions #EfficiencyMatters #FocusOnGrowth #ProcessOptimization #OutsourceSmart #SuccessDriven #ScaleWithEase #GMSConnect #BusinessExcellence #TimeManagement #LeadershipFocus
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New Medicaid members can often feel overwhelmed when trying to navigate their benefits. That’s why it’s essential to ensure they don't have to do it alone. At GMS Connect, we understand the importance of making a strong first impression. Our proactive calling approach ensures that every new member feels welcomed, informed, and supported right from the start. By providing personalized outreach, we help members understand their benefits and how to make the most of them. Make their first touchpoint with your plan truly count, and set the stage for ongoing success and satisfaction. #Medicaid #HealthcareSupport #ProactiveOutreach #MemberEngagement #HealthcareSolutions #GMSConnect #PatientCare #CustomerExperience #MedicaidEnrollment
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Streamline Your Member Onboarding Process with Our Expert Contact Center Solutions! Why Choose Us? ✅ Efficient & Friendly Welcome Calls ✅ Tailored Onboarding Processes ✅ End-to-End Service Support ✅ 100% Focus on Member Satisfaction Partner with us to enhance your onboarding experience and ensure every new member feels valued from the very start! Ed Gonzalez [email protected] #OnboardingSolutions #CustomerServiceExcellence #MemberSupport #ContactCenter #ClientExperience #ServiceExcellence #BusinessSolutions