Gain Grow Retain

We know that the customer experience is one of the most important areas to maximize, but what are companies doing to make it impactful for adoption through outcomes? Join the GGR Office Hours tomorrow at 1pm EST where Jeremy Donaldson will share some of the crazy initiatives being used in his team and then set the stage for you to share and learn from each other. Register today and join us tomorrow! Can't wait to see you! Register here: https://lnkd.in/gnPquEyU

So excited to see the list of registrants who are planning to come to our event! We have a great group so far and can't wait to get together live and in person! If you are in the Austin area (Dallas and Houston too!) and are free on the evening of September 17th, would love to have you join us! Start the evening off with some networking, hear from a panel of CS experts who are going to talk about topics that are highly relevant to todays CS teams, join small groups of your peers to talk about how things are being implemented and addressed, and end with some final networking time to continue connecting. Be sure to register today as space is limited! https://lnkd.in/gD88eZ5d

We are bringing back the biggest virtual demo event of the year this September! Are you looking for products to add to your tech stack? Let Gain Grow Retain do the heavy lifting for you! Sign up to come see a variety of vendors showcase their products for you without having to schedule appointments. We are grateful to our Headliners who are helping us support this event: 💻 Higher Logic Vanilla helps B2B software companies create wonderful communities with their customers.  💻 Vitally.io helps teams buidle scaled CS. 💻 ChurnZero is the platform and partner for Customer Success, dedicated to helping subscription businesses grow and succeed at scale. Tuesday, September 10 - Thursday, September 12 **We have just a few vendor spaces available for this year...if you are interested, please let us know!

Yee haw!! Gain Grow Retain is coming to Austin with the help of the team at ChurnZero! Are you a CS leader looking to connect with your peers to discuss the opportunities and challenges being faced in your role today? Then you won't want to miss this! When you join us on September 17th (registration starts at 5:30pm), you will have time to network and connect with other CS professionals both new and 'old', followed by a panel of experts who will share what they are doing in their roles. Then break out into small groups to talk through practical examples of both wins and struggles before ending with some time to catch up with anyone you missed in the first networking time. We would love to see you at the lovely Parkside space on E. Sixth Street, so use the link (in the comments) and register today!

We are really looking forward to this topic! Tomorrow at 1pm EST you can join Gain Grow Retain and your peers to talk about the importance of content for retention. Jared Orr (a terrific content writer!) is leading this conversation, and it is going to be amazing! Haven't registered yet? Don't worry! There is still time to register for tomorrow and the rest of the amazing topics for 2024! Link in the comments. See you there!

So, just finished an amazing Gain Grow Retain Office Hours event talking about AI. And not just AI options, but the need to consider change management, data privacy and security, and ways to support your team in adopting tools that help with efficiency. Huge 'Thank you!" to Jake McKee who led us in the conversation, and of course to all who attended and contributed. Cannot wait to share the summary for this one! Want to join our next one on August 8 with Jared Orr? Register here: https://lnkd.in/gnPquEyU David Leibowitz, CCSMP, Russell Bourne, Phillip Chatoff, Megan Langley, Roy Liebermann², Kevin Williams, Pam Micznik 🤸♀️, Eric Reichow, Wesley Davis, Kristi Loughlin, Sindy Brücher-Sharma, Caleb González, Annie Dean, Julie Fox, Justin Chappell Eleni Vorvis

AI feels like the next Space Race…who is going to get there first? But if you haven’t taken the time to get AI ready, there is a high likelihood that your efforts will fall short of your goals. This weeks’ Gain Grow Retain Office Hours with Jake McKee is going to focus on just that: what you need to do BEFORE you launch an AI program. Join us tomorrow at 1pm EST to hear from Jake and then discuss real-world situations and progress with your peers. Look forward to seeing you tomorrow! Registration Link: https://lnkd.in/gnPquEyU

Had a terrific Gain Grow Retain Office Hours around AI CS yesterday led by Ashley Garza...the conversation focused a lot on how AI can help with data-driven decisions and work. Be sure to head over the https://gaingrowretain.com to sign up for the 2nd half of the year! Victoria Rehkugler, Roy Liebermann², Pam Micznik 🤸♀️, Sindy Brücher-Sharma, Shaun P., Meg Valentine, Krystal Szulc, Rodrigo Bremm, Madison Theisen, Kyle Weaver, Derek Squires, Danielle, Ellen Maetzold, Annie Dean, Kevin Williams, Doug Havlik

AI is a very hot 🔥 topic right now, and learning how to use it effectively in Customer Success is already becoming a differentiator. This week, Ashley Garza from Cribl is joining us to talk about this very subject. Join the conversation with your peers to talk about the changes AI can make along with the challenges it presents tomorrow at 1pm EST. Why join? Here is what someone new to the group had to say recently: This was my first time joining the group and it was an amazing and enlightening experience. Can't wait for the next one! Thanks for hosting and I look forward to putting the great ideas we gathered to work! Be sure to register for this and any of our 2x per month events in the link below! Can't wait to see you soon!

Retention is the name of the game, and Diane Gordon is joining us tomorrow for Gain Grow Retain's Office Hours to talk about how frameworks can support this focus. Join us to learn more while collaborating in small groups with your peers. Hope to see you there! Registration link in the comments!