🔔 Calling all Freshworks customers! Join us at the Freshworks User Network events across the US and Canada this October. Connect, learn, grow, and get the most out of your Freshworks experience. 📍 Find your city: https://lnkd.in/gT3G9NCb
Freshworks
Software Development
San Mateo, California 918,464 followers
Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000 businesses.
About us
Freshworks (NASDAQ: FRSH) provides people-first, AI service software to deliver exceptional customer and employee experiences. Trusted by 68,000 organizations worldwide. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including s American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.
- Website
-
https://bit.ly/3iPrRWb
External link for Freshworks
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
-
In this week's Freshworks Connect we're handing things over to our CEO Dennis Woodside who's exploring a huge opportunity in the technology marketplace: Mid-sized businesses. Read on to learn why they're too often underserved (and overcharged) when it comes to critical technology they need—especially AI—and how that can change.
-
With Freshworks AI-powered omnichannel solutions, Hobbycraft, the U.K.'s leading retailer of arts and craft supplies, was able to extend its signature in-store expertise to online channels. Now customer satisfaction is up 25% and response time is down 30%. That's what we call a win-win. Read the full story: https://lnkd.in/d5V4xrN5
-
Read our CEO Dennis Woodside's thoughts on why mid-market companies are the unsung heroes of today's economy--and how software companies that take their needs seriously can flourish 💪 .
Mid-market companies, representing just 1% of U.S. businesses, drive one-third of private-sector employment and GDP. They achieved impressive 12% revenue growth in 2023, outpacing larger firms. Yet, they face unique challenges, especially in accessing essential technologies like AI. In this article, I discuss how we can better support these vital players in our economy and empower them to leverage technology for sustainable growth. #MidMarket #EconomicGrowth #AI
How we can turbocharge the economy’s growth engine: Mid-market businesses
Dennis Woodside on LinkedIn
-
With Freshservice and Freddy AI, TaylorMade’s IT department automated 100% of core workflows and slashed ticket resolution time by 50%. Read more about how they maintained SLAs despite a 250% spike in tickets: https://bit.ly/3BiSdsF
-
We'll always remember #Refresh2024 Paris 😍 From discussing our latest AI innovations to industry trends and networking, we hope everyone left feeling educated, inspired, and entertained. Thank you to all the participants who made it a resounding success!
-
2
-
With Freshdesk’s unified support interface and fully integrated self-service, Bridgestone was able to decrease average ticket age by over 97% Find out how Freshworks’ customers use our refreshingly simple software to help grow their businesses: https://bit.ly/3B8XcvG
-
Can you bribe AI for better answers? 💰🤖 LLM enthusiast Theia Vogel tested this by offering #ChatGPT a tip for improved coding answers. The result? It worked! The more she "tipped," the more detailed the responses got. At $200, ChatGPT even shared bonus insights on speeding up AI model training—though AI could not accept payments. This raises interesting questions: Can we incentivize AI for better collaboration? 🤔 Are there ethical boundaries to consider? 🤷♂️ What does the future hold for AI-human partnerships? 🌐 Share your thoughts in the comments. 👇
-
It's that time (and our favorite) of the year 🎉 Our latest Customer Service Benchmark Report is here, packed with key performance metrics, the impact of AI, actionable insights, and even a handy worksheet for #CX managers! 🚀 The report is up for grabs from the comments 👇
-
ICYMI: We had a great time at the Gartner IT Symposium/Xpo™ Gold Coast, Australia.🌟 Thank you to everyone who made the event a success and joined our fireside chat with Zack Chisholm, CIO of Bega Cheese Limited, and Brent Stafford, Executive Director of Directed Technologies. #GartnerSYM #Gartner #DigitalTransformation