Foundever

So you want to boost your #CX, ASAP. But how? The customer service landscape is evolving rapidly, and brands that stay ahead of emerging challenges will have a competitive edge. Join us for our LinkedIn Live event: "𝘔𝘢𝘴𝘵𝘦𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘵𝘰𝘱 7 𝘊𝘟 𝘤𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘦𝘴 𝘰𝘧 2024" featuring Marc Verrall, CX Success Expert, Foundever, and Martin Wilkinson-Brown, CMO, Foundever, as they dive into the top seven CX challenges for 2024 and provide actionable insights for driving success.   During this session, you'll discover: ☑ The 7 most critical customer experience challenges that will shape 2024 ☑ Practical strategies to enhance your CX operations ☑ How the Foundever Success Program is helping brands like yours navigate these challenges and elevate customer satisfaction Are you ready? Gain expert knowledge and practical tips you can implement right away to boost your customer support and CX delivery. 📅 Mark your calendar for Friday, September 27th at 9:30 a.m. ET. #Innovation #CustomerExperience #ContactCenter #CustomerSupport #CXTrends2024 #BPO

Happening today! It's not too late to join our LinkedIn Live event: Mastering the top 7 CX challenges of 2024 featuring Marc Verrall, CX Success Expert, Foundever, and Martin Wilkinson-Brown, CMO, Foundever, as they dive into the top seven CX challenges for 2024 and provide actionable insights for driving success. During this session, you'll discover: • The 7 most critical customer experience challenges that will shape 2024 • Practical strategies to enhance your CX operations • How the Foundever Success Program is helping brands like yours navigate these challenges and elevate customer satisfaction Are you ready? Gain expert knowledge and practical tips you can implement right away to boost your customer support and CX delivery. Today at 9:30 a.m. ET Register: https://lnkd.in/gfQAPuQk #Innovation #CX #CustomerExperience #ContactCenter #CustomerSupport #CXTrends2024 #BPO

#Gamification has become a buzzworthy topic when it comes to #AI, but have you ever thought about how it can empower your CX agents and improve training processes in the contact center? In our next Linkedin Live on Friday, October 4 at 10am ET, we are teaming up with industry leaders at Centrical to discuss and explore how gamification not only engages agents but also fosters a culture of continuous learning and development. Join Arbelle Dolev, Senior Director of Customer Success at Centrical, Cristian Rivera, Director of Solutions at Foundever, and Alejandro Rivas, Global Product Marketing Manager at Foundever, as they discuss: • The definition of gamification as it relates to agent coaching • How gamification can help increase agent engagement and encourage proactive coaching • How personalization keeps agents motivated in work and training • Emerging trends in the next 3-5 years when it comes to improving agent performance Are you ready? Register now and mark your calendars for Friday, October 4 at 10am ET to gain expert industry knowledge on supporting your teams and boosting your CX delivery. #Training #Coaching #EmployeeEngagement #ContactCenter #CustomerExperience #CX #BPO

We are proud to announce that we're among the 2024 Global Top 100 Inspiring Workplaces, the world’s #1 non-survey based awards recognising PeopleFirst organisations. “At Foundever, we believe our people are our greatest asset, and being recognised as one of the Global Top 100 Inspiring Workplaces reaffirms our commitment to building a culture of growth and development,” said Jag Dhanji, Chartered FCIPD, Chief People Officer. “We are dedicated to creating an environment where our teams can thrive, where every employee feels valued, heard and empowered to reach their full potential. A special thanks to our people managers for their crucial role in bringing this culture to life, as this recognition is a testament to our ongoing efforts in prioritising the employee experience.” Read the full press release here: https://foundever.link/7i6 #Awards #InspiringWorkplaces #EmployeeExperience #EX #CustomerExperience #CX #BPO

We’re proud to be a part of the #CXforGood movement through #FoundeverOrg. Through our partnership with the Global Mentorship Initiative (GMI), we learned about Destin’s story, an entrepreneur from Buea, Cameroon with a passion for emerging technologies like VR and AI. Previously educated in biochemistry, he is shifting his career focus and transitioning to more of an IT-focused career. Through our mentorship program, Destin gained the guidance and confidence to utilize his diverse experiences in his mission to solve Africa's challenges with tech. Watch the full video to learn more about Destin and other participants at Foundever.org: https://lnkd.in/gGcEmszD Sage D. Ravenna Hennane Najet Tenoutit Olivier Camino Jon Browning Maximilien Springer

Humans empowered by #GenAI takes customer support to a whole new level, boosting human skills and creating excellent customer experiences. Here are some of the important ways that generative #AI is helping agents and teams excel. • Automated response suggestions • Knowledge base enrichment • Sentiment analysis and emotional intelligence • Customized training modules • Automated documentation and follow-up actions Learn more: https://lnkd.in/eHw_CDjq #Automation #Productivity #CX #CustomerExperience #BPO

We know that the employee experience is the customer experience – the more engaged and satisfied our employees are, the happier our customers are, and the better our business outcomes. David Rickard, Partner at Everest Group recently sat down with Nita Morgan, Country Manager of Foundever in South Africa to discuss the new location in Cape Town! Our state-of-the-art facility at the V&A Waterfront is designed to provide exceptional experiences for both our people and our clients. Learn more here: https://lnkd.in/gTGsdK9P #SouthAfrica #EmployeeExperience #EX #CustomerExperience #CX #BPO

Our entry to the #Malaysia market marks a significant milestone in our mission to provide digital-first CX solutions and multilingual support in Southeast Asia. Malaysia as a country continues to grow into a hub for technological innovation and digital entrepreneurship in Southeast Asia. By leveraging Malaysia’s highly skilled workforce and favorable business environment, we aim to enhance our service delivery capabilities and strengthen support for our clients in the region. "Malaysia is a gateway to all of South-East Asia,” says Eden Guanco-Gutierrez - CLSSGB, CEQP, Asia-Pacific operations vice president and China and Malaysia country leader, Foundever. “There’s no better place for us to start building the capabilities we have, in terms of delivering diverse language support services, for all the various Asian languages and dialects. By taking advantage and embracing the diversity of cultures here, we can harness the potential in delivering language services for different Asian markets out of one location, which enables us to create more diversity in the CX solutions that we provide.” Michelle Parks US market chief executive officer for Foundever says “The new hub can become a “one-stop shop” for clients in need of Asian language support. One of the things we try to solve for many of our international and domestic clients is the number of languages that we will be able to support. In the U.S., there is a need for Asian language support services. So, instead of going into each individual country for language support, Malaysia offers an amazing language support hub for all Asian languages.” Read the full special feature from The Star Online, Malyasia: https://lnkd.in/gQaNuDFc #Multilingual #Innovation #SoutheastAsia #Asia #CustomerExperience #CX #BPO

Looking for an inspiring event about Employee Engagement with Multilingual Customers? Join us in Lisbon on the 18th of October from 12:00 - 16:00 (WEST) for an exclusive event with the European Customer Contact Alliance (ECCA) at our Foundever hub in Santos. This will be a moment to share insights and case studies, with a debate panel you can't miss! Reserve your spot today: https://lnkd.in/e9Byp2_k #Foundever #ECCA #ECCCSA

We've been named 'Company of the Year' 🏆 by Frost & Sullivan! We're thrilled about this recognition and to be named the 2024 Company of the Year in Europe in Customer Experience Management. This prestigious award highlights our innovative approach to integrating #AI and #automation into our CX operations, solidifying our position as a technology leader in the industry. "Receiving this recognition from Frost & Sullivan highlights the decades of AI development and implementation that have shaped our approach at Foundever," said Guillaume Laporte, Chief AI Officer, Foundever. "We remain dedicated to advancing our technology while ensuring it strengthens humans who are at the core of the customer experiences we provide on behalf of our clients." Download the report here: https://lnkd.in/g_t4gCts #GenAI #Award #FrostandSullivan #Analyst #CompanyOfTheYear #CustomerExperience #CX #BPO