Delivering best-in-class service is expected nowadays regardless of industry. Forbes Travel Guide has been at the forefront supporting many non-hotel organizations like Hermès that have the shared passion to cultivate a sustainable service culture. Our executive trainers are inspiring these teams to go above and beyond and stay competitive because the world has changed, as have customer expectations. #ForbesTravelGuide #serviceexcellence #servicematters #retail
We are delighted to partner with the Forbes Travel Guide to launch the pilot session of "Blending the Art of Hospitality to Create a Seamless Customer Experience" for our team in Hong Kong and Macau. Through a productive collaboration between the hospitality and luxury retail industries, this valuable workshop has inspired the Hermès team to enrich the standard of luxurious customer experience and incorporate its relevance into our customer journey. Demonstrating genuine interest and providing "Plus One" service have emerged as essential elements in creating an astonishing customer experience. One of the standout moments from the workshop was the Forbes Travel Guide hospitality exchange, which took place at The Landmark Mandarin Oriental Hong Kong, a renowned destination for luxury hospitality. Apart from the remarkable dining experience at a five-star rated restaurant by the Forbes Travel Guide, the sharing of heartfelt service philosophies and the insightful hotel inspection tour led by M.O. leadership team left a lasting impression. Overall, this workshop has provided our team with a fruitful learning experience, equipping them with valuable skills and inspiring them to pursue new passions and goals. #HermesHongKongandMacau #ForbesTravelGuide #LuxuryExperienceExchange #CustomerExperience #ServiceExcellence #InspiringLeadership #LearningandDevelopment