Flip

THERE'S STILL TIME TO GET ME AUTOMATING YOUR CALLS BEFORE BFCM. Erica Gutierrez at Nuts.com says it better! #FlipYeah

In case you missed it last week... I HAVE A MOUTH NOW 😍 FLIPPIN' FINALLY. #FlipYeah

My favorite thing about this week's video is that it's a little over 12 minutes long, and only like 45 seconds of that is a demo of what this week's Flip product release is all about. I never really realized how much I ramble until I started doing this style of product release, and clearly I've gotten comfortable being on camera 🤣 There's a tiny bit of spooky at the start - it is Halloween after all. And with a dash "Flip can straight-up resolve warranty information request calls now." Yeah, it's rad. Give us access to the info, and Flip can tell your callers their warranty details the instant they ask. Easy. Michael Ludwig, I totally talked directly to you in part of this. I will forever think of you whenever I hear the word "warranty." But like in the best way. Nancy Gurd, I also absolutely called you out - my partner in crime in this purple hair journey. Happy Spooky Thursday!! Brian Schiff, Sam Krut, Shawn Li, Emma Sossamon, Jake Mandelkorn, Alfredo Zamora, Christopher Paik, 💥Ron Dutta, Meghan Dwyer, Miles Randle, Ava Winslow, Matthew Denitz, Emme McCabe, Axel Lonaeus, Max Graham, Stephen Kelly, Jeff Robie, Andrea Ramirez #FlipYeah

Exciting update at Flip! 🎉 Our AI robot just got a mouth! This new addition symbolizes how Flip is giving voice to automation, helping our partners in ecommerce and retail answer customers faster, smarter, and with more human-like interaction. 🗣️ OM Flippin' G! @Flip finally has a mouth!!!!!! #FlipYeah Brian Schiff - Sam Krut - Shawn Li - Kristina Keene - Miles Randle - Eugene Bann - Emme McCabe - Max Graham - Jake Mandelkorn - Alfredo Zamora - Ava Winslow - Emma Sossamon - Stephen Kelly - Jeff Robie

Brian Schiff AND Emma Sossamon TOOK EGGS TO THE HEAD FOR ME. YOU'RE DOING GREAT, YOU TWO - KEEP CRACKING. WHO'S NEXT?!?! #FlipYeah

🗽 From my worst customer service moment to the Nasdaq Board! Totally surreal #EndBadService Brian - Sam - Kristina - Alfredo - Christopher - 💥Ron - Ava - Emma - Jake - Miles - Meghan - Gabe - Trish - Brian

Emma Sossamon, Ava Winslow, Alfredo Zamora, AND Christopher Paik ARE BOOKING MEETINGS FOR ME TODAY. LOSER GETS AN EGG CRACKED OVER THEIR HEAD WHY AN EGG? I HAVE NO IDEA BUT GOOSE SEEMS TO APPROVE #FlipYeah

CONFESSION TIME I screamed at an IVR. A couple of weeks ago when I was getting ready for my trip to NYC, I bought a gorgeous Sportmax coat from LUISAVIAROMA. I thought it was going to be chilly while I was there, so thought a new coat would help me feel chic even while bundled up. The shopping experience was a lovely one - LUISAVIAROMA's website was beautiful and easy to navigate. They shipped my coat quickly and it was scheduled to arrive right on time for me to fly out the next day. Delivery day came - DHL sent me a text that morning to give me an estimated window for when the delivery driver would be swinging by. I had a physical therapy appointment that afternoon, but would definitely be home ahead of the start of that window. Or so I thought. As I was driving home from my appointment, I got a text saying delivery had been attempted - roughly 20 minutes ahead of schedule. I missed them by less than 2 minutes. My immediate thought was, "oh, I'll call their dispatch center here and see if I can pick it up." So I go to their website and find the phone number for the local DHL facility. I call, and am greeted by a standard IVR robot - do a keypad press for "delivery issue" as instructed. The bot asks me to input the tracking number, so I do. It tells me delivery was attempted and asks if I'd like to reschedule. I say "yes," but then it only gives me Monday-Friday options. I needed it by Saturday, so I say "agent." The bot says it didn't understand. I say "talk to a representative," thinking maybe my terminology was off. The bot asked for my tracking number again, I input it again, and it starts the same cycle. I say louder, "talk to a human." It cycles again and asks for my tracking number. I get frustrated and yell it one more time, and same result. So I hang up and go to Google to see if there's a different number to try. With no luck on another number, I take a deep breath and decide to try to call again to see if maybe I didn't ask the right way. I call, get the bot, try pressing 0 hoping to get to a human, and the bot relists the menu of options. So I press the number again for "delivery issues," and the cycle and result are the same. At this point, I'm screaming "LET ME TALK TO A HUMAN." I screamed it so loud my voice cracked, and when it was clear I wasn't getting anywhere, I hung up with as much rage as I could muster. As soon as I hung up, I laughed at myself and walked outside to play with Goose and literally go touch some grass. Like, "chill KK, it's just a sh*tty IVR." I know I'm not the first person to yell at an IVR, and I won't be the last. As I always say, bad phone support is like death and taxes - it's a universal experience. The good news is, there's a better option than an antiquated IVR that frustrates your callers. I know I'm always touting Flip, but as a consumer - our Voice AI is the ONLY experience I want when I have to call for support. Moral of the story is, GET FLIPPED DHL. #FlipYeah

BASED ON THE CLUES IN THIS PIC, CAN SOMEONE PLZ TELL ME WHERE IN THE WORLD Will van der Linde IS?!?!?!?!!? YOU'LL HAVE MY THANKS AND I'LL MAKE WILL SEND YOU A PRESENT. #WhereInTheWorldIsWill #FlipYeah

🌟 MOO-VE into Your Next Opportunity! 🌟 We’re on the hunt for an udderly amazing Copy-CX Manager to join the ARMRA herd! 🐄 If you’ve got a knack for crafting customer experiences that really move people, this could be the perfect fit. Picture this: You’ll be at the forefront of shaping a powerhouse wellness brand, driving innovation, creativity, and real impact. From compelling copy to unforgettable customer interactions, you’ll help us redefine how we connect with our vibrant, growing community. Ready to step up and make waves in the world of health and wellness? Let’s do it! 🚀 Let’s make some moo-sic together! 🎶 #Hiring #CustomerExperience #Copywriting #CX