You're invited to the Five9 CX Summit 2024 in Barcelona, Spain! 🌟 Join us on November 12-14 at Torre Melina for the premier event dedicated to exploring the New CX. At this exclusive conference, you'll gain: ▪️ Actionable Insights: Learn the latest in AI and CX from experts like Enda Murphy of US Radiology Specialists. ▪️ Networking Opportunities: Connect with peers and industry leaders like Steve Blood to share best practices. ▪️ Innovative Strategies: Discover new ways to transform your customer experience and drive business growth. Register now and use discount code CXH4 to secure our super early bird price of $750 USD. http://spr.ly/60499qi0c #Five9CXSummit #TheNewCX #CustomerExperience
Five9
Software Development
San Ramon, CA 81,130 followers
Helping Companies Bring Joy to CX.
About us
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
- Website
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https://www.Five9.com
External link for Five9
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Ramon, CA
- Type
- Public Company
- Founded
- 2001
Locations
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Primary
4000 Executive Parkway
Suite 400
San Ramon, CA 94583, US
Employees at Five9
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Martin Ortiz
Technology Product Specialist | Enthusiastic individual that drives system optimization to produce excellent results.
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Richard Dumas
VP AI Product Strategy @ Five9. Former CMO @ Inference Solutions
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Andy Zazzera
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Chris Hancock
Strategic Customer Success Management at Five9
Updates
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Central Bank reached an 80% match on customer intent via Natural Language Processing (NLP), resulting in a 50% reduction in call volume with the Five9 Intelligent CX Platform powered by AI. Talk about productivity gains! 💪 Learn more: http://spr.ly/6048cOeu2 #CustomerSuccess #CX #AI #YouSaidIt
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Five9 CX Symposium Bogotá was a huge success! 🌟 Attendees gained valuable insights into innovative strategies, resulting in actionable plans to enhance customer experience and drive business outcomes. Together, we’re shaping the future of CX. ¡Five9 CX Symposium Bogotá fue un gran éxito! 🌟 Los asistentes obtuvieron información valiosa sobre estrategias innovadoras, lo que resultó en planes viables para mejorar la experiencia del cliente e impulsar los resultados comerciales. Juntos, estamos transformando el futuro de la experiencia del cliente. #CX #AI #Five9 Catalina Plata Marcelo Ruíz Vasquez Frost & Sullivan Steve Blood Grupo Nuveto ICQ24 Inc MovigoO ZerviZ Verint Ricoh Latin America Inc Siigo Farmacias del Ahorro
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…and Max Homa makes the cut at The Open! 🏌️ Witness the power of effortless contact with Max on round 3. Let’s go! #TheOpen #Five9Ambassador
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"Expanding the CX experience is about joining forces, not just in AI, but delivering that amazing customer experience," says Dave Hoekstra, Product Evangelist at Calabrio, Inc. Watch to learn more about our partnership: #PartnerPowered #CX #AI
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Five9 AI helps Alaska Airlines lower operating costs and enhance productivity in their contact centers, enabling them to deliver an exceptional guest and employee experience. ✈️ Hear them tell their story: http://spr.ly/6040iWZsu #AI #CX #CustomerSuccess #YouSaidIt
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Join InflowCX and Five9 for an insightful session on transforming patient experience through effective communication in healthcare. As patient-centric care becomes the norm, addressing communication needs is essential for delivering exceptional care and enhancing satisfaction. Key highlights: ▪️ The role of communication in patient satisfaction ▪️ Cultivating a communication strategy ▪️ Best practices for patient-centric experience #HealthcareCX #CX #PartnerPowered http://spr.ly/6049i9iB3
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True innovation comes from thinking outside the box. Kind of like us making our first ever golf club, the Five9 iron, built for effortless contact. 😉 Watch Max elevate effortless contact at The Open. Good luck! http://spr.ly/6045i9JuT #AI #CX #Five9Ambassador #TheOpen
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Congratulations to Facundo Pramparo of BT Group for winning our Partner Advisory Board Silky Smooth Swing Contest! 🏆 Thank you for helping us make contact feel effortless, like Five9 Ambassador, Max Homa. #SilkySmoothSwing #Five9 #PartnerPowered
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📣 Exciting News! Five9 is named a Leader in the 2024 IDC MarketScape for Contact Center–as-a-Service Applications Software. “As part of the IDC MarketScape research, IDC found that Five9 is a good fit for companies looking to leverage AI and real-time insights to drive operational efficiencies, agent performance, and customer satisfaction,” said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. “Five9 delivers effective AI capabilities across channels and its AI suite of offerings is in a continuous development cycle, emphasizing its ongoing commitment to innovation.” Read on: http://spr.ly/6041iwGAT #CCaaS #AI #CX #IDCMarketScape
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