Upgrade your toolkit with FeedbackNow for faster responses, higher response rates, and integrated technology that sends alerts to the right teams for real-time fixes. Let's create hospital experiences that make you the go-to facility for exceptional care. Learn More: https://lnkd.in/gpVJqAv4
FeedbackNow by Forrester
Information Services
Cambridge, Massachusetts 2,537 followers
Real-Time Signals for Your Real-Time Operations
About us
Real-Time Signals for Your Real-Time Operations FeedbackNow by Forrester gives businesses in healthcare, travel, multi-location retail, and major venues the ability to monitor, analyze and act on a continuous stream of customer feedback and other signals to optimize their operations using a simple and powerful system. Businesses are given this feedback instantly in FeedbackNow’s platform and are able to analyze data for trends, and prioritize action to improve experiences and operations. FeedbackNow enables brands to consistently deliver excellent CX and drive growth.
- Website
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http://www.FeedbackNow.com
External link for FeedbackNow by Forrester
- Industry
- Information Services
- Company size
- 1,001-5,000 employees
- Headquarters
- Cambridge, Massachusetts
- Type
- Public Company
- Founded
- 2011
- Specialties
- Customer satisfaction, Passenger satisfaction, Employee satisfaction, Data analysis, Touch points analysis, customer experience improvement, passenger experience improvement, Employee satisfaction improvement, Operations, Real-Time Feedback, and Operational Improvement
Locations
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Primary
Get directions
60 Acorn Park Dr
Cambridge, Massachusetts 02140, US
Employees at FeedbackNow by Forrester
Updates
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Read the Blog! https://lnkd.in/gXY79b52 Boost Efficiency, Enhance Passenger Experience, and Increase Revenue
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Don't be stuck in the past—evolve with real-time insights to enhance customer experience and operational efficiency with FeedbackNow! Learn More: FeedbackNow.com
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Real-time patient experience management is here and the benefits to patients, families, and staff are powerful. Learn more at feedbacknow.com #healthcare #patientexperience #px
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We helped one client reduce the time nurses spend on non-medical issues by 30%! Enable your staff to provide the best quality of care and increase communication across teams. Ask us how and learn more: feedbacknow.com
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Organizations that prioritize experience transformation through innovative tools and solutions will be well-positioned for success today and in the future. Check out this Learning Bite from The Beryl Institute featuring Steve Peltzman. https://lnkd.in/gnc-gt2s
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Find out how you can lower costs by investing in CX: https://lnkd.in/gihQiUv9 "Can You Lower Costs by Improving Your Customer Experience?" Head of FeedbackNow Steve Peltzman says yes, and he has client examples to back it up.
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Real-time operations means customers feel heard and teams know when and how to act. That means happier customers, more efficient teams, and lower operating costs. Learn more about the real-time customer feedback revolution at feedbacknow.com or chat with us below.
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How a simple button by the bedside lets nurses focus on medical care. Learn what Montefiore Health System is doing! Learn More: https://lnkd.in/gpVJqAv4
A Simple Button Can Revolutionize Patient Experience
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Real-time operations create efficiencies that reduce burnout and boost morale. Happier, less stressed staff stick around longer when processes flow smoothly. Elevate experiences and ensure spotless environments for patients. Learn more at https://lnkd.in/gpVJqAv4
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