Exotel

Prasanth MLNPP, Vice President at Exotel, unveiled insights at Shiprocket's Shivir 2024 on Evolution of Contact Centers in the #GenAI Era. The session delved into the fascinating journey towards the path to autonomous contact centers, shared insights on how AI is revolutionizing customer interactions and streamlining support processes. This transformation is not just enhancing efficiency but also significantly boosting customer satisfaction. This session was brimming with unmatched energy, packed with actionable insights and innovative ideas to reshape the landscape of customer service, making it more seamless and effective than ever before. A big shoutout to Prasanth for leading the way and to Shiprocket for hosting such a power-packed event! 🙌 #AI #CustomerService #Innovation #AutonomousContactCenters #Shivir2024

🤖 A real good session on artificial intelligence! Prasanth MLNPP, Vice President at Exotel, delivered an enlightening masterclass on bridging expectations & realities in AI-driven CX. 💡 He addressed the challenges of aligning customer expectations with AI capabilities and shared practical strategies and insights for optimising AI-driven customer experiences. This session was brimming with actionable advice and innovative ideas to elevate your approach to AI in customer service. 🚀 #ShiprocketSHIVIR #AapkiUnnatiKaSaathi #MoveAhead #eCommerceBrands #DisruptD2C #GrowYourBusiness #GrowYourBrand #EventsInDelhi #Entrepreneurs #Growth

Last month was a landmark moment for us at Exotel with EngageX, our flagship customer event which we conducted at both Bangalore and Delhi. EngageX was a fantastic opportunity to discuss the future of our products and how GenAI is now at the heart of all our offerings. We shared insights on the transformative potential of AI and presented our Contact center AI roadmap. Our AI themes were: 1) Conversational Context 2) Call Quality Analysis 3) Agent assisted Bots

What an incredible experience at Exotel EngageX 2024! If you missed it, you can still experience the mainstage highlights here: https://shorturl.at/6xEQ7 We just wrapped up the inaugural EngageX event in Bangalore and Gurgaon, where we unveiled our future product roadmap for enterprise customer communication and took a significant step towards the Autonomous Contact Centre. This innovation promises to boost CSAT and revenues while cutting costs and risks. With over 200 delegates, the day was filled with dynamic conversations, live demos, and invaluable insights. Subram Natarajan CTO Director of Customer Engineering & Field CTO at Google Cloud, shared insights on how digital transformation is shaping the CX world and Alok Lall COO India & South Asia at Microsoft, enlightened us on leveraging AI and technology in the CX space. Their expertise truly enriched the discussions. A huge thank you to everyone who made EngageX 2024 a phenomenal success! Stay tuned for the next EngageX. #EngageX #CustomerExperience #Leadership #Innovation #AutonomousContactCenter #AI #CustomerEngagement #FutureOfWork.

Welcome Onboard! We are delighted to welcome Exotel as our Gold Partner for the 3rd BFSI Finnovation Conclave & Awards scheduled for 7th August 2024, in Mumbai. Register here: https://lnkd.in/d_gMGVm5 Know more: https://lnkd.in/gPbgGGiw #APACBFSI #APAC3rdBFSI #BFSI #3rdBFSIFinnovationConclave #BFSIConclave #BFSIMumbai #3rdEditionBFSI #finnovation #cybersecurity #datacentres #digitaltranformation #GenAI #NewGen #AI #technology #innovation #BFSIevent #cloudcomputing #BFSIIndia #BFSITechnology | CXO News | Namrata Nath | Udit Agarwal

The festive season brings increased customer interactions and the need for consistent, personalized service. AI-powered solutions are revolutionizing how businesses manage these peaks, ensuring seamless experiences. Our VP and Global Head of Marketing Udit Agarwal shares his views on personalised customer interactions with advanced communication technologies during the festive season. Read the complete article here to gain more insights: https://bit.ly/3LAdSOK #AI #CustomerExperience #Personalization #FestiveSeason #CustomerEngagement #BusinessGrowth

Heads up, folks! Let the cloud telephony do the talking ☎️ With the thunderous applause we welcome our next partner at #ShiprocketSHIVIR2024 - Exotel 🚀 Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Join us on 📅 26th July 2024 at 📍 Pullman-Novotel New Delhi Aerocity to be a part of this extraordinary experience. Hurry! Grab your passes now: https://shorturl.at/aFbZ9 #ShiprocketSHIVIR #AapkiUnnatiKaSaathi #eCommercebrands #DisruptD2C #GrowYourBrand #Exotel #registernow #eventsindelhi #growth

Happy AI Appreciation Day!! We at Exotel are committed to leveraging the power of AI to transform customer engagement. Today, on AI Appreciation Day, we recognize the tremendous impact AI has on enhancing customer interactions, personalizing experiences, and driving operational efficiency. Our AI-driven solutions are designed to help businesses navigate the complexities of customer communications, ensuring seamless and meaningful engagements. Our CTO Anil Kumar shares his views on AI Appreciation Day. Gain the insights here: https://bit.ly/3Lrf1rL #AIAppreciationDay #CustomerEngagement #ArtificialIntelligence #Innovation #CustomerExperience #BusinessExcellence

Interactive voice response systems have frustrated customers with endless loops and delayed responses. But the future is promising with the advent of autonomous contact centers. Our CTO Anil Kumar shares his views on the autonomous contact centers and how it will enhance agents' capabilities, enabling them to serve more customers efficiently. Gain more insights here: https://bit.ly/3Y3UReP #CustomerService #AI #AutonomousContactCenters #Innovation #Exotel CIO.inc

Banking Fraud has increased significantly in recent days. To arrest these issues and consumer protection, regulators have introduced 160 numbers for service and transactional calls. Currently, government and financial entities are required to adopt 160 for service & transactional calls. 🏦 Banks and Financial Institutions have evolved with systems for improved customer experience and business continuity and have adopted AI-led contextual conversations including voice-enabled field force, work-from-home agents. 📞 For telecom operators, implementing the 160 series brings complexities in national numbering plans, OSS/BSS impact, lawful interception, and routing guidelines. At Exotel, Our technologies and solutions are engineered to adopt such changes smoothly and quickly considering AI contextual conversation, solutions for all variants of agent profiles/workforce. Read on to gain more insights: https://bit.ly/4f2zf8H #TRAI #Telecom #Banking #FinancialInstitutions #ConsumerProtection #Exotel #AI #Innovation