#AI can improve customer experiences dramatically. Figuring out where to begin can feel overwhelming, but we can help you get started. The experts at EXL can set you on the road to success with an objective assessment of your #CX, including how it fits into your business goals. Learn more about AI-infused customer experience: https://bit.ly/4dilAc0
EXL
IT Services and IT Consulting
New York, NY 972,540 followers
We make sense of data to drive your business forward. #MakeSenseofData #DriveYourBusinessForward #PartnerYourWay
About us
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
- Website
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http://www.exlservice.com
External link for EXL
- Industry
- IT Services and IT Consulting
- Company size
- 10,001 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 1999
- Specialties
- Operations Management, Decision Analytics, Technology Platforms, Healthcare, Finance & Accounting, Insurance, Risk & Financial Management, Travel, Transportation and logistics, Banking and Financial Services, Operations & Process Excellence, Utilities, Analytics, Digital Transformation, Management Consulting, Finance Transformation, IT Audit, Artificial Intelligence, Automation, Robotics, Machine Learning, and NLP
Locations
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Primary
Get directions
320 Park Avenue
29th Floor
New York, NY 10022, US
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Get directions
10 Exchange Pl
Jersey City, NJ 07302, US
Employees at EXL
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Joseph McCluskey
Builder of customer and employer experience programs. Consultant for modernizing data, analytics, AI and people-based marketing capabilities.…
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Mike Toma
SVP & CTO, EXL
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Cesar Salas, SHRM-SCP
Global HR Executive | Leadership | HRIS | Compensation | Recruitment | Mobility | Business Strategy | M&A | Project Management
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Kapil Tayal
Updates
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Are you ready to transform your enterprise? EXL's Santanu Chakraborty explains how organizations achieve scalable, repeatable, and impactful business outcomes with our latest white paper on Intelligent Automation Centers of Excellence (IA CoEs). Explore strategic insights and solutions that pioneering CIOs are implementing. Download now - https://bit.ly/46kX33M #DigitalTransformation #CIO #Automation #AI #Innovation
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CX is evolving. Unlock the future of customer experience with EXL and Everest Group's comprehensive analysis on how companies are using #Data and #AI to transform customer experience. This insightful resource covers everything from CX's role in brand differentiation to the latest tech like chatbots and AI analytics. With real-world case studies showcasing tangible impact, it's a must-read for staying ahead of the #CX curve. Ready to transform CX? Download now: https://bit.ly/46mTYA8
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A top national payer struggled to achieve their ambitious goals until they partnered with EXL. Check out the case study to see how EXL’s collaborative approach transformed the organization’s payment integrity program. https://bit.ly/3LCYSQg
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Having trouble getting your media to scale? Learn proven strategies from industry experts on utilizing #Data and #Analytics in #DigitalMedia to acquire the right customers. Join us for our upcoming 30-minute live virtual event: Addressable Media in Action for Banking. Date: July 31, 2024 Time: 11:30 a.m. EST | 8:30 a.m. PST Register Here: https://bit.ly/3WkUPg7
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A lot can change in 25 years. While our logo and style have shifted a few times in the past quarter century, one thing has always remained steadfast - our commitment to our clients. As we have innovated, grown, evolved and expanded, we have always kept our customers at the heart of our operations, and that mission will continue long into the future. Discover how we've been delivering value and transformative outcomes for our clients over our 25-year journey: https://bit.ly/4dfkbD7 #25YearsOfEXL #DigitalTransformation #CustomerCentricity #CX
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Generative AI promises groundbreaking innovation and elevated customer experiences. But are you maximizing its impact across your enterprise? Leverage expert teams, configurable solutions, and industry know-how to outpace the competition and cement your leadership position. Ready to harness generative AI's limitless possibilities? https://bit.ly/4cQPK6u #CX #AI #GenAI
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If you are attending the #CIO100 Symposium & Awards 2024, don’t miss our lightning insight speaking session on Data: The bedrock of AI by Dave Crolene, Vice President - Data, Analytics & AI at EXL. Learn how a strong #Data foundation can help you make smarter decisions, deliver personalized experiences, and support emerging technologies and innovations like #GenerativeAI. Schedule a meeting with us: https://bit.ly/3WyNXwY
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Transform operations with EXL's #Data and #AI #Automation! Our integrated approach merges Automation, AI, and #Analytics for optimized digital transformation. Explore how our solutions boost operational efficiency and strategic outcomes. https://bit.ly/3zNJ8ae
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Bots have been in #Healthcare for at least a decade, but generative AI gives today’s #automation superpowers. For example, genAI can summarize and find patterns in medical records faster than we’ve ever seen. Delve into the potential of #GenAI with EXL experts to earn how it can train and deploy bots in unprecedented ways with minimal effort and training. https://bit.ly/3WuqMEe