CxXchange

You absolutely cannot miss our industry series at CxXchange! Customer Success in MarTech is so different than EdTech - and we're here to cover the details. Join us in our #SuccessHour, and thanks to RevSetter for sponsoring this series!

A Fuji apple is NOT the same as a Granny Smith - but they're both apples! 🍎 Similarly, Customer Success in one industry is different in another. How do you know which one is right for you? CxXchange is launching our 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐒𝐞𝐫𝐢𝐞𝐬 - Learn from fellow Customer Success professionals what CS means to their particular market, including: ▶ CyberTech ▶ HealthTech ▶ FinTech ▶ GovTech ... And more! Sponsored by RevSetter, we're kicking off our industry series with #CyberTech, led by Cinthia Silva. Mark your calendars, we're starting October 8! Check the comments for how you can RSVP to our CyberTech session → Got an industry you want to see in this series? Shout it out in the comments! #CustomerSuccess #CxXchange #MarTech #EdTech #FinTech

🗞️ 𝐍𝐄𝐖𝐒 𝐘𝐎𝐔 𝐂𝐀𝐍 𝐔𝐒𝐄 - 𝐒𝐄𝐏 23 2024 CxXchange #SuccessHour 👉 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐚𝐥 𝐒𝐭𝐞𝐩𝐬 𝐅𝐨𝐫 𝐀 𝐒𝐭𝐫𝐨𝐧𝐠 𝐘𝐞𝐚𝐫-𝐄𝐧𝐝 & 𝐅𝐫𝐞𝐬𝐡 𝐒𝐭𝐚𝐫𝐭 📌 Did all your goals and tactics go out the window? Join us for Customer Success self-reflection and New Years Solutions! 📆 Tuesday Sept 24 🕟 4:30pm PT/ 7:30pm ET 🧑🤝🧑 Co-led by Ashna Patel & Cinthia Silva 👀 𝐂𝐨𝐦𝐢𝐧𝐠 𝐔𝐩 𝐍𝐞𝐱𝐭: CxXchange #SuccessHour #IndustrySeries ⁉️ 𝐖𝐡𝐚𝐭:  We'll be profiling best practices for CS in #CyberTech, #FinTech, #GovTech, #HealthTech, #EdTech, #MarTech, and #Hardware-#Software. 🧑🤝🧑 𝐖𝐡𝐨: CS leaders & CSMs from each industry will present some of the key things that differentiate how they implement CS and work with customers in their industry. 🤔 𝐖𝐡𝐲: Ever notice how CS can look so different in each company? CS is structured differently, depending on the industry, regulations, customer base, product, & business model. 🫵 𝐖𝐡𝐨 𝐬𝐡𝐨𝐮𝐥𝐝 𝐜𝐨𝐦𝐞? 𝐘𝐎𝐔!! 🧑🤝🧑 If you are a CS Leader or CSM in an industry mentioned above, we'd love to hear your perspective! 🧑🤝🧑 If you don't work in the industry but you want to learn more, join us! 𝐇𝐨𝐰:  We'll be posting the schedule in CxXchange calendar, so be sure to OPT IN. In the meantime, over in our community, JOIN an # 𝐢𝐧𝐝- 𝐜𝐡𝐚𝐧𝐧𝐞𝐥 ⁉️ Don't see your industry? We need at least 5 CS leaders & CSMs to start an IND channel and schedule an Industry Series session. Let us know, and we'll start your industry channel in our community and add it into our series in the new year! 𝐎𝐔𝐑 𝐂𝐎𝐌𝐌𝐔𝐍𝐈𝐓𝐘: 💼 Will we see you in NYC next week?? ✈️ # 𝐦𝐞𝐦𝐛𝐞𝐫𝐬-𝐟𝐫𝐞𝐞-𝐨𝐟𝐟𝐞𝐫𝐬-𝐚𝐧𝐝-𝐝𝐢𝐬𝐜𝐨𝐮𝐧𝐭𝐬 𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐢𝐧 𝐨𝐮𝐫 𝐬𝐥𝐚𝐜𝐤 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐡𝐚𝐬 𝐘𝐎𝐔𝐑 𝐓𝐈𝐂𝐊𝐄𝐓 📆 𝐎𝐜𝐭 1 - CxXchange #SuccessHour IRL event on Oct 1! It is FREE but do reserve your spot now for this 𝐥𝐢𝐦𝐢𝐭𝐞𝐝 𝐬𝐩𝐚𝐜𝐞 𝐨𝐧𝐥𝐲 gathering! 📆 𝐎𝐜𝐭 2 - Women of Customer Success CS AI Summit 📆 𝐎𝐜𝐭 3 - Customer Success Meetup NYC CS Summit Join us over in our slack community! 📝 Sign up on our website: thecxxchange.com ➿ Stay in the loop! 🔔 Follow JanYoungCX, StepUpXchange. CxXchange #customersuccess #community #leadershipdevelopment #conferences

𝐖𝐡𝐲 𝐝𝐨 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐰𝐨𝐫𝐤 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬? It's more than just a paycheck, right? Maybe you’ve worked in sales, support, or another field, but what drives you is helping people succeed. You love solving problems and building connections, and you’re ready to do that on a bigger scale. Here’s the key: Employers want someone with a real “why”—someone who’s not just clocking in, but genuinely cares. Rachel Askin talks about knowing your story in CxXchange's SuccessHour series: 𝑯𝒐𝒘 𝑾𝒆 𝑮𝒐𝒕 𝒕𝒉𝒆 𝑱𝒐𝒃: 𝑶𝒖𝒓 𝑺𝒆𝒄𝒓𝒆𝒕𝒔 & 𝑪𝒉𝒂𝒍𝒍𝒆𝒏𝒈𝒆𝒔 𝑶𝒗𝒆𝒓𝒄𝒐𝒎𝒆 Rachel presents alongside these fantastic, knowledgeable folk who have plenty of tips to share about how to score a role in Customer Success: Shaun P. Divya Apte, PMP Jan Young, MBA, CSPO, CSM Want to see the full video? Curious about what's coming next? Want to join our buzzing community to talk shop in Customer Success? Check out our links in the comments, we've got tons more coming along and would love to see you there! This SuccessHour was sponsored by JanYoungCX and CS Insider!

Do you take time to reflect over the weekend? I've had some A-HA moments lately. 👉 I insist on my coaching clients to build internal company relationship maps because that was something 𝐈 𝐝𝐢𝐝𝐧'𝐭 𝐝𝐨. Sure - I mapped out every detail of my customers. I was 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝒘𝒊𝒕𝒉 𝒎𝒚 𝒃𝒐𝒐𝒌 𝒐𝒇 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔. I was strategic as a CS Leader. And it worked! But when it came to 𝒊𝒏𝒕𝒆𝒓𝒏𝒂𝒍 𝒓𝒆𝒍𝒂𝒕𝒊𝒐𝒏𝒔𝒉𝒊𝒑 𝒃𝒖𝒊𝒍𝒅𝒊𝒏𝒈: I avoided the leaders that I wasn't on the same page with. You know, the ones that would take the extra work & were a pain. 📌 And it cost me every time. It tripped me up with key projects. When it was time for a re-org, I wasn't in the right place politically. 🤔 What about you? I'd love to hear below if this is something you've done! Or if it's something you'd like to get better at... 💥 Cinthia Silva and I are going to cover this topic--Relationship Mapping & Strategy for building relationships with your Customers and Internally at CxXchange 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐇𝐨𝐮𝐫 tomorrow! Join us! 📌 How are you leveraging relationships in your account & career strategy? 📆 March 5, Tuesday 🕟 4:30pm PT/ 7:30pm ET 👉 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐩𝐩𝐢𝐧𝐠 & 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 🧍 Co-led by Cinthia Silva & JanYoungCX Jan Young, Founder of JanYoungCX & CxXchange #leadershipdevelopment #customerengagement

I have a confession. As a CSM, I had my book of business organized by Renewals & Expansion opportunities. But-- As a CS Leader, I didn't have a system for my team's Renewals & Expansion revenue. 🗣️ Sure, I made sure that I spoke to each of them in their 1:1s about their accounts. 📈 And I had a spreadsheet where I tracked that information. (Don't get me started about the lack of digital tools for Post-Sales teams at startups, that's an ENTIRELY different post! Annie Dean had a great post about that recently....) 👉 But having a CS Qualified Leads system is more than just tracking: What stage is your Renewal & Expansion opportunity in? How much revenue do you have in each stage? Can your CSMs identify the deal flow? What are your goals? 🤔 If you've set up a CSQL process and Post-Sales Revenue Projections-- What else would you add to this list? And if you haven't set these things up, don't worry - you're not alone! That's why we're discussing it at CxXchange 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐇𝐨𝐮𝐫 tomorrow-- 📌 Ugh. I had the whole deal ready but their CFO said NO! 📆 Feb 27, Tuesday 🕟 4:30pm PT/ 7:30pm ET 👉 𝐂𝐒𝐐𝐋𝐬 & 𝐐𝐮𝐚𝐥𝐢𝐟𝐲𝐢𝐧𝐠 𝐏𝐨𝐬𝐭 𝐒𝐚𝐥𝐞𝐬 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 🧍 Co-led by Nir Kalish, & JanYoungCX Sign up the series: 📌 What do they want? Why won't they just take the deal? 📆 March 5, Tuesday 🕟 4:30pm PT/ 7:30pm ET 👉 𝐍𝐞𝐠𝐨𝐭𝐢𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 𝐄𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧𝐬 & 𝐑𝐞𝐧𝐞𝐰𝐚𝐥𝐬 🧍 Co-led by Erika Farber Anderson, & JanYoungCX 📌 Hope is not a strategy. Build Your Customer Revenue Pipeline! 📆 March 12, Tuesday 🕟 4:30pm PT/ 7:30pm ET 👉 Building a Customer Revenue Pipeline 🧍 Co-led by LeeRon Yahalomi, & JanYoungCX #growthstrategy #leadershipdevelopment ------------------------------------ 👋 Hi! I'm Jan, Founder & CCO of JanYoungCX & CxXchange 🗣️ Join in the conversation - I ❤️to exchange ideas! 🔔 Follow me if you're interested in GTM Alignment, Customer Led Growth, Leadership Development, Emerging Tech, AI, & Customer Success

Has your Customer Success team taken on post sales revenue responsibility 𝘸𝘪𝘵𝘩 𝘯𝘰 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨, just a 𝐛𝐢𝐠 𝐧𝐞𝐰 𝐪𝐮𝐨𝐭𝐚 to hit? Are you struggling, wondering how you're going to do that? You're not alone. CxXchange 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐇𝐨𝐮𝐫 is diving into what Sales and Post-Sales revenue have in common, and how they are different. These are some of the essential skills needed to 𝐛𝐞𝐜𝐨𝐦𝐞 𝐚 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐭𝐞𝐚𝐦 𝐭𝐡𝐚𝐭 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐬 𝐕𝐀𝐋𝐔𝐄 & 𝐏𝐨𝐬𝐭-𝐒𝐚𝐥𝐞𝐬 𝐑𝐞𝐯𝐞𝐧𝐮𝐞. Join us tomorrow for a fantastic session where we go beyond discovery... RADICALLY AUTHENTIC DISCOVERY: The First Step in Post Sales Revenue 📌 Why won't they listen to me? 📆 Feb 20, Tuesday 🕟 4:30pm PT/ 7:30pm ET 👉 Radically Authentic Discovery: The First Step in Post Sales Revenue 🧍 Co-led by Bob London, & JanYoungCX Sign up the series: 📌 Ugh. I had the whole deal ready but the CFO said NO! 📆 Feb 27, Tuesday 🕟 4:30pm PT/ 7:30pm ET 👉 CSQLs & Qualifying Post Sales Revenue 🧍 Co-led by Nir Kalish, & JanYoungCX 📌 What do they want? Why won't they just take the deal? 📆 March 5, Tuesday 🕟 4:30pm PT/ 7:30pm ET 👉 Negotiations for Expansions & Renewals 🧍 Co-led by Erika Farber Anderson, & JanYoungCX #saasgrowth #leadershipdevelopment ♻️ Pay it forward - Share this post with others!

Custom GPTs might seem complex or reserved for tech gurus. But what if we could simplify it and show you the steps? 💻 Working with AI is the most important new skill that EVERYONE -- in a current role or searching for a role -- needs to feel comfortable with. 💪 Unlocking the potential of custom GPT empowers us and can revolutionize how we work. 💡 With the right approach, building a custom GPT will be like using any other tool. 🎯 Tailoring a GPT to your needs can drive innovation and efficiency. Join us at CxXchange 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐇𝐨𝐮𝐫, we're going to walk through the steps of building a custom GPT. Imagine what you can do with it! 📌 Ugh. I dunno, Is building a custom GPT complicated? Let's make it easy! 📆 Feb 6, Tuesday 🕟 4:30pm PT/ 7:30pm ET 👉 Building Custom GPTs in ChatGPT4 🧍 Co-led by Divya Apte, PMP & JanYoungCX Then - starting next week, we're going to dig in on how Post-Sales Renewals and Expansion are different from pre-sales... But there's still a lot we can learn from Sales. 🔗 Sign up and check out our schedule at our new website! #AI #innovation #professionalgrowth ------------------------------------ 👋 Hi! I'm Jan, Founder & CCO of JanYoungCX ♻️ Pay it forward - Share this post with others! 🗣️ Join in the conversation - I ❤️to exchange ideas! 🔔 Follow me if you're interested in GTM Alignment, Customer Led Growth, Leadership Development, Emerging Tech, AI, & Customer Success

👀 Come check out the 𝐅𝐨𝐮𝐧𝐝𝐢𝐧𝐠 𝐂𝐒𝐌/ 𝐂𝐒 𝐋𝐞𝐚𝐝𝐞𝐫 channel in CxXchange community-- Already there are discussions around: ✔️ How to build a CS program ground up, work with customers on the front lines, and communicate to leadership-- ✔️ How to navigate building a CS program in an established company that is just launching a SaaS offering-- ✔️ Can Salesforce be used for CS? Does it require add on products to use effectively? And folks are already forming 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐆𝐫𝐨𝐮𝐩𝐬 to help each other work through these challenges! 🤔 What are your thoughts on these topics? Best practices? Any suggestions on what to avoid? Would love your thoughts below. Or come join in on the discussion! 🔗 It's easy to find the community - Just go to our website to get the link! #leadershipdevelopment #saasgrowth ----------------------------- 👋 Hi! I'm Jan, Founder & CCO of JanYoungCX ♻️ Pay it forward - Share this post with others! 🗣️ Join in the conversation - I ❤️to exchange ideas! 🔔 Follow me if you're interested in GTM Alignment, Customer Led Growth, Leadership Development, Emerging Tech, AI, & Customer Success

We finally launched our website!! Now you can find everything in one place-- Get links to our slack Community, sign up for our Book Club and Collaboration Groups... 👀 Check out our SuccessHour schedule And soon - Resources! Past SuccessHour recordings, slides, and notes...