CX Scoop

"Organizations today describe themselves as customer-centric without a second thought; it’s become a default standard as business leaders in every sector acknowledge the importance of the customer experience (CX). And yet, so many companies still neglect listening to their customers and make decisions without customer insights. So, if customer centricity has lost its meaning, what’s differentiating the real CX pioneers? Customer obsession." In an exclusive article for CX Scoop, ✨Jochem van der Veer, Co-Founder and CEO of TheyDo - Journey Management, tackles the obstacles to achieving true customer obsession, highlighting how many companies are distracted by competitive pressures and often adopt a 'competitor-obsessed, customer-aware' mindset. https://lnkd.in/dTsDJAYP #customercentricity #customerobsession #journeymanagement #customerexperience #customerinsights

Bloomerang has introduced updates to its email builder, crafted specifically for the unique needs of non-profit organizations. https://lnkd.in/dzuCqrty #cx #ai #nonprofits #email #emailbuilder #customerengagement

Haven't you heard?📣 You can elevate your company's standing by entering the prestigious International Customer Experience Awards. With only 2 days left for the early bird offer, act now to secure your chance at global recognition. Submit your entry by July 19th and showcase your exceptional customer experience initiatives to the world! Enter now 👉https://lnkd.in/eF2WwDu Awards International #cx #cxawards #customerexperience #globalrecognition #customercentricity #customerobsession

Kore.ai has introduced GALE—an innovative generative AI and LLM platform tailored for businesses https://lnkd.in/dSTkfnZB #cx #ai #generativeai #llms #aidevelopment #businessinnovation

A new report delves into the evolving role of AI in education, revealing significant adoption rates and diverse impacts on students and teachers alike. According to the Quizlet report, 82% of college students have used AI technologies, compared to 58% of high school students. Students are now nearly on par with teachers in AI adoption (67% vs. 66%). https://lnkd.in/dfdrqa6K #cx #ai #analytics #education #aiineducation #studentpreferences

Imagine a world where nearly half of your social media content is crafted by artificial intelligence. According to Capterra’s latest survey, businesses plan to leverage generative AI for an average of 48% of their social media content by 2026, up from 39% in 2024. https://lnkd.in/dk5QWnJe #cx #ai #analytics #generativeai #socialmedia #consumerpreferenes

UserTesting has announced major enhancements to its Human Insight Platform with the July 2024 product release. https://lnkd.in/dhHQ7Xcs #cx #ai #productrelease #collaboration #customerengagement #surveys

AI adoption in customer service is skyrocketing, with a striking 84% of companies planning to or already using AI to revolutionize their operations, according to a new report by Yellow.ai. https://lnkd.in/dsCnBD4j #cx #ai #analytics #generativeai #businessoperations

Synchron has announced the integration of OpenAI's generative AI into its BCI platform, introducing a new chat feature. https://lnkd.in/dT9FmXnH #cx #ai #openai #generativeai #bci #braincomputing #healthcare

CallMiner amps up features introduced in Q1 2023 with generative AI https://lnkd.in/dWA8pXH3 #cx #contactcenter #agentassist #realtime #generativeai