"Thanks to the recent rise of sophisticated chatbots and intelligent AI agents, customer service is now just a click or command away. This technological leap has transformed consumer expectations, making immediate responses not just a convenience—but a demand. A staggering 90% of consumers consider instant responses to be "very important" when addressing customer service issues." In an exclusive article for CX Scoop, Matt Edic, the Chief Experience Officer (CXO) at IntelePeer, highlights how advanced AI agents are transforming customer service by exceeding expectations with 24/7 availability, deep context understanding, and personalized interactions, setting a new standard for excellence in the industry. https://lnkd.in/diMDWUai #cx #ai #contactcenter #customerservice #theageofai #customerengagement
CX Scoop
Online Audio and Video Media
Lewes, Delaware 2,176 followers
Deliver better experiences with the power of tech.
About us
CX Scoop is a B2B online publication primarily reporting on the latest technology news and trends in the US customer experience market. Over the years, technology has become the fundamental pillar for delivering exceptional CX. In an increasingly digital world, customers expect to connect with their favorite brands in a matter of clicks and through their preferred channel. Organizations that want to meet their customer where they are, need to keep their finger on the pulse of the CX tech industry. With a mission to become the number one tech source for CX professionals, CX Scoop covers all aspects of customer experience management to keep you at the forefront of CX innovation. CX Scoop is a part of Awards International (USA) LLC.
- Website
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https://cxscoop.com/
External link for CX Scoop
- Industry
- Online Audio and Video Media
- Company size
- 2-10 employees
- Headquarters
- Lewes, Delaware
- Type
- Privately Held
Locations
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Primary
16192 Coastal Hwy
Lewes, Delaware 19958, US
Employees at CX Scoop
Updates
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Conversica has announced new enhancements to its Conversational AI platform to provide marketers with unprecedented control with flexible AI-assisted customization options for messaging, enabling more effective two-way engagement with leads and customers through generative AI. https://lnkd.in/dGKfjNjF #cx #ai #conversationalai #messaging #customerengagement #generativeai
Conversica’s Enhanced Conversational AI Puts Marketers in Control - CX Scoop
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Thirty-day free trials had the highest customer acquisition (32%) and conversion rate (56%) of all marketing approaches, reveals the latest study by Whop https://lnkd.in/dqkyja2D #ecommerce #cx #marketing #customeracquisition #conversionrate
E-Commerce Sellers Largely Ignored 30-Day Free Trials in 2023 Despite Proven Conversion Success - cxscoop.com
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TELUS has launched TELUS Expert Messaging, an AI-powered asynchronous messaging tool that offers customers the flexibility to initiate, pause, and resume conversations at their convenience. https://lnkd.in/d29s7xQY #cx #ai #messaging #asynchronousmessaging #customerengagement
TELUS Digital Unveils AI-Powered Asynchronous Messaging - CX Scoop
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IBM and the (USTA) United States Tennis Association (USTA) have unveiled several new fan-centric features powered by watsonx, ahead of this year’s US Open. https://lnkd.in/dsdDWTBc #cx #ai #digitalexperience #usopen2024 #tennis #fanengagement
This Year's US Open Promises More Engaging Fan Experiences - CX Scoop
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Amazon Web Services (AWS) Web Services has announced that Iberdrola has selected AWS as its preferred cloud provider for generative artificial intelligence (AI) projects. https://lnkd.in/dkEyBqNd #cx #ai #cloud #generativeai #renewableenergy
Iberdrola Picks AWS to Power Generative AI Projects for Renewable Energy - CX Scoop
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Workato has unveiled Workato Agentic, a low-code/no-code platform designed to drive agentic orchestration across enterprises https://lnkd.in/d54aHzW8 #cx #ai #agenticai #enerpriseoperations
Workato Unveils New Platform to Transform Enterprise Operations - CX Scoop
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HungerRush has announced an integration between Uber Eats and the HungerRush POS system, providing restaurant owners with a solution that seamlessly manages both in-house and third-party delivery orders. https://lnkd.in/d6fKJfJJ #cx #ai #fooddelivery #restaurants #delivery #customersatisfaction
HungerRush Integrates with Uber Eats to Boost Restaurant Delivery Efficiency - CX Scoop
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NICE Actimize has announced the release of SURVEIL-X Behavior, the latest addition to its leading SURVEIL-X Holistic Employee Conduct Surveillance suite. https://lnkd.in/dxRZyWpc #cx #ai #employeemonitoring #security #analytics
NICE Actimize Unveils AI-Driven Solutions for Comprehensive Employee Behavior Analysis - CX Scoop
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Syniverse has announced Real-Time Text Translations (RTT), a feature in its omnichannel messaging platform that enables businesses to engage with customers in their preferred language, improving communication and interaction. https://lnkd.in/dxVMcn7J #cx #ai #transaltion #customerengagement #omnichannel #customerinteraction
Syniverse Launches Translation Tool to Enhance Global Customer Communication - CX Scoop
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