ContactUs Communications

ContactUs Communications

Outsourcing/Offshoring

Columbus, Ohio 1,760 followers

Perfecting customer experience through world-class contact centers & agents

About us

ContactUs Communications is a U.S. based contact center services organization supporting global brands across a variety of industries. Our highly experienced management team delivers outsourced customer care, inbound and outbound sales, customer retention and win-back programs, as well as technical support. More recently, we have launched our technologies division focused on value-added integrations to CX Cloud software providers and launching our own software solutions focused on the customer journey. We are not a commodity player. We are not an answering service. We provide dedicated customer service staff, supervision, and management to measurably improve our client's business performance. All while maintaining an efficient cost-structure. We accomplish this through the highest quality service delivery, investing in world-class technology as a competitive advantage.

Website
http://www.cusc.com
Industry
Outsourcing/Offshoring
Company size
1,001-5,000 employees
Headquarters
Columbus, Ohio
Type
Privately Held
Founded
2011
Specialties
Business Process Outsourcing, Customer Care, Contact Center, Sales Programs, Speech Analytics Managed Services, Hosted Workforce Optimization (WFO), Technical Support, 3rd Party Quality Assurance Monitoring, Hosted Telephony Services, Customer Experience Management, cloud, ccaas, ucaas, software, crm, voip, incontact, nice systems, and ring central

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