Explore how AI is revolutionizing contact centers, transforming them from simple support hubs to strategic customer experience powerhouses. Discover how cutting-edge solutions like NICE Enlighten AI are not only boosting customer satisfaction but also reducing agent turnover with personalized, data-driven interactions. Ready to see how your brand can lead the charge in exceptional CX? #SponsoredContent https://bit.ly/3Smpqcc #AI #CustomerExperience #CX #TechTrends #DataDriven #CustomerSatisfaction #EnlightenAI
CMSWire
Online Audio and Video Media
San Francisco, California 7,201 followers
Your guide to delivering game changing customer experiences.
About us
Produced by Simpler Media Group, CMSWire is the leading publication covering digital customer experience methodologies, tools and operations. We speak to CMOs, CX Executives, Directors of Digital, E-commerce leaders and Customer Service leaders. Our daily updates, research, podcasts and learning events act as your guide to delivering game changing customer experiences. CMSWire.com publishes 150 unique monthly articles, offers educational webinars, produces two conferences and draws together a community of over 5 million influential digital business leaders comprised of software buyers, seasoned practitioners, vendors and analysts. Clients include Adobe, BMC, IBM, Lytics, Medallia, Microsoft, OpenText, Oracle, Nintex, SAP, Sitecore, Workfront, Wrike and many others.
- Website
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https://www.cmswire.com/
External link for CMSWire
- Industry
- Online Audio and Video Media
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2003
- Specialties
- Digital Marketing, Customer Experience, Marketing Automation, Machine Learning , Artificial intelligence, Sitecore, Digital Experience, E-Commerce, Customer Data Management, Customer Data Platforms, Digital Analytics, Adobe, SalesForce, Microsoft, SAP, IBM, Customer Journeys, Customer Service, Call Centers, and Conversational AI
Locations
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Primary
600 California St
11th Floor
San Francisco, California 94108, US
Employees at CMSWire
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christine crandell
Board Director and Vice-Chair, Customer Strategy Consultant
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Myles Suer
Serving CIOs driving agile transformational businesses. #CIOChat Facilitator. IDG Contributor. #1 CIO Influencer. Top 100 Digital Influencer.
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Martyn Perks
Expertise covers digital workplaces, intranets, change management, user research, digital strategy, customer adoption, leading change at board-level,…
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Greg Kihlstrom
Helping F1000 Brands Prioritize & Act on MarTech, AI Adoption & MOps Decisions || Consultant, Advisor, Author & Speaker || MBA, Doctoral Candidate
Updates
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Transform your Customer Success with AI. Generative AI is revolutionizing the game by enhancing service quality, cutting costs, and ensuring top-notch customer satisfaction. Embrace the future with AI-driven insights and see your business thrive. https://ow.ly/vOm250SJPug Siddharth Rajgarhia of First Round Capital #CustomerSuccess #AI
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Feeling overwhelmed by the challenge of scaling personalized content across multiple channels? See how Contentful Studio is revolutionizing content production with a visual canvas that lets marketers create and manage content effortlessly — no developer needed! Read the article about how to embrace the power of generative AI, and elevate your content strategy today. #SponsoredContent https://bit.ly/4cTBOIJ Kalvin Brite of Contentful | #ContentMarketing #DigitalTransformation #GenerativeAI #MarketingTech
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A stellar customer experience simply can’t happen without an empowered staff. On today’s episode of Beyond the Call, Gautam Patankar – the new GM of Oldfield 🏌️– breaks down the 3 pillars of its newly-instated Plus One program: 👏Caught Doing Great 🧑💼Employee of the Month 🏆Employee of the Year Watch the whole episode here: https://ow.ly/SleY50SJfrx
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🚨 AI ALERT 🚨 AI is rewriting reality, bombarding us with fake content, and even distorting history. Minor languages are drowning in low-quality AI translations. The worst part? AI is learning from its own junk, risking "model collapse." Learn more: https://ow.ly/OCUz50SHUsi
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🚨 The latest Forrester CX report reveals US businesses facing their lowest customer experience ratings ever. Leaders are calling for revamped strategies and seamless omnichannel service to combat this crisis. https://ow.ly/nzlE50SGV2I Laurence Buchanan of EY Seren #CustomerExperience #CX
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When it comes to attracting customers, experiences matter. CMSWire recently spoke to Greta Lovenheim, Customer Data and Analytics Principal at PwC, about the company’s latest research on depositors’ experiences, insights into depositors’ behavior and direction for institutions looking to entice new deposit customers. #SponsoredContent Learn more: https://bit.ly/4cLyqzz
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Say goodbye to one-size-fits-all bots! Traditional conversational bots do not live up to what modern organizations need from them. Learn how Sprinklr Digital Twin’s unique personalities and tailored training can revolutionize your customer interactions 🌟 #SponsoredContent Read the full article here: https://bit.ly/4d8UcgM #CustomerService #AI #Bots
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Big news in CX. Microsoft's Dynamics 365 Contact Center is a game-changer, integrating AI and Azure for seamless, omnichannel support. It boosts agent efficiency and enhances customer interactions. Join CMSWire Columnist Scott Clark to learn more: https://ow.ly/V3xC50SFM0H Liz Miller of Constellation Research, Inc. | #CustomerExperience #AI
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Supercharge your #martech stack with stack composability & #AI! Combine marketing agility with IT stability to create a flexible, future-proof system. Key tips: 1️⃣ Identify your central platform 2️⃣ Experiment with specialist apps 3️⃣ Implement a clear handover process. Learn more: https://ow.ly/NJLg50SEYn2 Frans Riemersma of MartechTribe
The Hidden Gems of Martech: Stack Composability & AI
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