ClearlyRated

ClearlyRated helps B2B service providers leverage the Net Promoter® Score to maximize service quality and amplify the voices of their most loyal clients. Are you ready to grow? #cx #clientexperience #clientsatisfaction

🌴 ClearlyRated will be closed today, September 2, in observance of Labor Day. We'll be back in the office tomorrow. In the meantime here's an article about the history of the holiday 👩🏭: https://hubs.ly/Q02N6fXL0

🚀 Success Story: How Apex Systems Elevated Their Talent Experience Apex Systems, a leading workforce solutions firm, faced a challenge: enhancing their talent experience in a competitive market. Their solution? Partnering with ClearlyRated to implement a comprehensive feedback program. The results speak for themselves: • 25% increase in survey response rates • Valuable insights into talent preferences • Data-driven improvements to talent experience • Strengthened relationships with top performers "ClearlyRated's platform has been instrumental in helping us gather actionable feedback." - Apex Systems leadership Discover how Apex transformed their approach to talent satisfaction and retention. Read the full case study to uncover strategies you can apply to your own organization 👉: https://hubs.ly/Q02MP18C0 #TalentExperience #WorkforceSolutions #EmployeeEngagement

📊 Unlock the Power of Client Experience in Accounting Curious how leading accounting firms are leveraging client feedback to drive growth? Whether you're just starting out or looking to refine your CX strategy, our on-demand webinar, "Peer Insights: Driving Accounting Firm Growth Through CX Excellence," offers valuable insights for every stage of the journey. One question we often get is, "How and what do I share about our survey results with our leadership and other internal teams?" This clip shows just a portion of the detailed and informative answer given by Sarah Cirelli, CMO at Grassi. Watch the full webinar for the rest of her answer! Learn how to transform survey data into actionable insights, present compelling recommendations to leadership, and align your team around client experience improvements. Ready to elevate your firm's approach to client experience? 🎥 Watch now: https://hubs.ly/Q02MP1c90 #CXExcellence #AccountingGrowth #ClientExperience #CX

📊 Accounting Firms: Your Reputation Isn't Enough Our data shows the conventional wisdom that firm reputation has the LEAST impact on overall client satisfaction. What truly drives it? The quality of your staff. Our research reveals: • Staff professionalism and helpfulness are MOST correlated with client satisfaction • Positive interactions throughout the client relationship are crucial The message is clear: It's not just about who you are—it's about how you serve. To thrive, accounting firms must focus on delivering exceptional client experiences through high-quality staff interactions. 🔍 Explore more game-changing insights in our on-demand accounting industry benchmark webinar: https://hubs.ly/Q02MP20F0 #AccountingInsights #ClientSatisfaction #FirmGrowth #CX

This case study from ClearlyRated featuring Herbein Company, Inc. is well worth reading if you are a firm in the services industry looking to fuel business growth and retain customers by offering great customer experience. #CX #CustomerExperience #NPS #Survey #Growth

📈 Staffing Firms: Turning Economic Headwinds into Growth Opportunities In times of economic uncertainty, many staffing firms hunker down and hope to weather the storm. But what if you could do more than just survive? What if you could thrive? Our latest blog post reveals 5 powerful strategies that forward-thinking staffing firms are using to drive growth, even in challenging economic climates. These aren't just theoretical concepts - we've packed the article with practical tips and industry insights you can put into action immediately. From diversifying your business to leveraging technology, these strategies will help you: • Adapt to changing market conditions • Enhance your competitive edge • Build resilience for long-term success Ready to transform economic challenges into growth opportunities? 👉 Dive into our blog for game-changing insights: https://hubs.ly/Q02MrGJv0 #StaffingIndustry #EconomicGrowth #BusinessStrategy

🌟 Success Spotlight: Herbein's Client Experience Transformation 🌟 When Herbein Company, Inc., a top 200 accounting firm, set out to elevate their client experience, they partnered with ClearlyRated. The results were remarkable: ✔️ Achieved an impressive Net Promoter Score® of 84 ✔️ Gained crucial insights into client preferences ✔️ Transformed feedback into strategic action "The survey results have become a cornerstone of our strategic planning process." - Herbein leadership Herbein's journey shows how data-driven CX can revolutionize an accounting firm's approach to client satisfaction and growth. Curious about how they did it? 👉 Read Herbein's full success story: https://hubs.ly/Q02MrJfJ0 #ClientExperience #AccountingSuccess #CX #CXStrategy

📣 Accounting Firms: The Untapped Potential of Client Feedback Inside Public Accounting's featured article reveals a critical gap in the accounting industry: While client satisfaction can make or break a firm, many are flying blind when it comes to measuring it. ClearlyRated founder Eric Gregg shares his insights: "Firms often avoid feedback tools like NPS because they fear negative responses. But this hesitation is costing them valuable insights and growth opportunities." Key takeaways: • NPS is a powerful tool for improving client experience • Regular feedback collection is crucial for retention and growth • Firms embracing CX measurement are seeing tangible benefits Is your firm leveraging client feedback effectively? 🔍 Explore Inside Public Accounting's in-depth analysis and learn how leading firms are using NPS to drive growth. Read the full article here: https://hubs.ly/Q02LQnBk0 #AccountingCX #ClientSatisfaction #NPS #FirmGrowth

📊 New Insights on Accounting Client Loyalty Our research reveals some intriguing trends: • 50% of accounting clients are open to exploring other firms • These clients are 3x more likely to be loyal to individuals rather than the firm • Staff continuity plays a crucial role in retaining less committed clients These findings present both challenges and opportunities for accounting firms. How can you strengthen client relationships and improve retention? Curious about more insights to help your firm grow? 👉 Watch our on-demand webinar for a comprehensive look at the latest accounting industry benchmark study: https://hubs.ly/Q02LQq2-0 Equip your firm with the knowledge to enhance client loyalty and drive growth. #CX #ClientRetention #Accounting #ClearlyRated