Chick-fil-A Corporate Support Center

“When people think about restaurant operations and quick service restaurants, they think it's very simple. But the level of volume and efficiency that’s expected of a Chick-fil-A restaurant is just off the charts. So, we have to engage the latest and greatest technologies to not only keep up but to outpace customer expectations.     There's a lot of really cool stuff Chick-fil-A, Inc. is doing with computer vision to understand the inner workings of Chick-fil-A restaurants and to make a more efficient drive thru. Eventually the application I work on will integrate with machine learning, with AI, with chat bots. This level of innovation will work its way into numerous aspects of the restaurants and in much of Chick-fil-A Inc.’s technology, because of the volume of customers that Chick-fil-A restaurants support and because of the company’s ongoing growth.”    — Chandler Condra, Operator Technology Solutions, Digital Transformation & Technology     #Tech #ComputerVision #LifeatChickfilAInc

“As I relocated from Ohio to Georgia for my job at Chick-fil-A’s Corporate Support Center, I had reservations with leaving my strong community of friends and family.    I had taken a risk leaving my personal network, and during a risky time, too, as it was March of 2020 when I moved to Atlanta and started my job in Restaurant Development – right when the world was shutting down because of COVID.    But amidst the uncertainty that COVID brought with it, there was one thing that was NOT uncertain – the genuine and immediate support and care shown to me throughout Chick-fil-A, Inc.     COVID helped me to understand the magnitude of Chick-fil-A’s culture of care very quickly.     Atlanta was an unfamiliar city to me then, but my team and leaders became my community. They jumped right in to support me by sharing neighborhood and restaurants recommendations. They extended kindness in unexpected ways like sending care packages with encouraging words.     New friendships were forged and I quickly found myself settling right into the work and my new community, with all previous reservations off to the wayside.   My team went above and beyond what I ever could have imagined, and I felt so welcomed.    I soon found myself adopting Chick-fil-A's culture of care and sharing it back to my coworkers and with the Chick-fil-A Owner-Operators I support in my role.    As a Property Management team, we huddled around restaurant Owner-Operators to support their property management needs as they adapted their business during that time. We worked to serve as the buffer for Operators regarding all kinds of day-to-day real estate needs, including traffic concerns as drive-thru and delivery ramped up.     I could see and feel the Chick-fil-A culture of care hard at work. Our business is so relationship based, and people really are treated as the priority.     One of my favorite quotes from our founder, S. Truett Cathy, is ‘How do you know if someone needs encouragement? If they are breathing.'    Simply show care to everyone you come into contact with. In my humble opinion, that’s a company worth moving across the country for!”     - Katherine Subler, Senior Property Manager, Southeast Region    #RestaurantDevelopment  #LifeAtChickfilAInc 

This Summer, the Cows made an entertaining comeback with Code Moo! “Bringing the Chick-fil-A Cows to brighten up the summer is a fun – and rewarding – way to thank our Guests!” said Dustin Britt, senior director of brand strategy, investment, and entertainment. Special thanks to the many teams and partners involved in bringing the interactive mobile game to life. Guests can still play Code Moo in the Chick-fil-A App until Saturday, August 17th. Let us know what you think!

“I was blown away that a company so rooted in values and tradition was also so technologically advanced in analytics, machine learning and AI.     Working as a Chick-fil-A, Inc. data scientist, I’m surrounded by brilliant minds all the time. And I have the opportunity for professional development in ways that I didn't before. We’re encouraged to innovate and to be thought leaders. Nobody comes to me and tells me exactly how to do something. Instead, it’s a collaborative process.    Our data and technology staffers have a really supportive partnership. We are all committed to collaborating to build solutions that are even better than the sum of our parts.”    — Amanda Hand, Analytics Services Team, Enterprise Data & Analytics     #LifeatChickfilAInc #DataScience #DataInnovation 

“Care. I think that word gets thrown around a lot. It’s probably overused.    But here, it’s true. People here really do care. They’re genuine. They’re authentic. They tend to be so open with sharing their story, and that means we really get to know each other as people, not just as co-workers.    We don’t take ourselves too seriously. We work hard. We play hard. We know and laugh at ourselves.”    — Amanda Hand, Analytics Services Team, Enterprise Data & Analytics      #LifeatChickfilAInc #DataScience #WorkFullofCare 

“I always tell people, if you really want to get a feel for data and tech at Chick-fil-A, Inc., drive on over to one of our restaurants, park in the parking lot, and walk all the way around the building.  Just observe: Where do you see opportunities? How would you guess the team members are able to keep things moving so effectively and efficiently? Notice the use of tablets to speed up ordering. Notice all the things working to keep everyone moving through smoothly and quickly. Imagine all that’s happening in the kitchen to support that efficiency and our signature hospitality. We’ve got everything from robotic vision to machine learning powering our operations behind the scenes.  We have incredible restaurant team members and franchisee Operators delivering a truly remarkable level of care and hospitality. They’re being supported by tools and technology and insights that are being delivered to them to help them be faster, smarter, and more informed. All of us working in data science and analytics here at Chick-fil-A, Inc. are supporting those outcomes. We’re using advanced modeling to support decisions around demand management, capacity, and a myriad of areas. When we unlock the potential in our data, we can deliver the insights and the information necessary to ensure our customers have what they need when they need it.” — Korri Jones, MBA, Advanced Analytics Portfolios Team #LifeatChickfilAInc #DataScience #Data 

Back-to-school season is in full swing. Chick-fil-A, Inc. teamed up with local Atlanta brands AT&T, Compudopt, and AMB Sports Entertainment to serve up over 2,400 meals for the local community. Families also picked up 500 refurbished laptops and backpacks brimming with school supplies. We are thrilled to be part of their back-to-school journey! From all of us, here’s to a fantastic school year ahead for students and families! 

“At university, a lot of accounting professors come from the world of public accounting. It’s not intentional, but they do project their experiences onto students. They talk constantly about one career path: graduating with your degree(s), getting your CPA license, going into public accounting and working your way up to being a partner. When you go to career fairs, you meet a limited number of corporate accounting employers — and most are public accounting firms. And you hear everyone saying: All the money's in public accounting.    But the truth is very different. There are so many opportunities in other kinds of accounting roles. And, at least at Chick-fil-A, Inc., the compensation is industry leading.”      — Taylor Clark, MAcc, Payroll Tax Accounting    #LifeatChickfilAInc #PublicAccounting #AccountingMyths 

“My experiences as a Division I softball player taught me about the importance of culture. My coach talked a lot about the Sanskrit word “Mudita,” which describes the vicarious joy you take in someone else’s success. There was a focus on us as athletes, yes, but an even bigger focus on developing us as people who would be prepared for the real world and how to be successful in it. I learned how meaningful it is to be part of a community where everyone lifts each other up.    That’s the feeling I encountered in the interview process at Chick-fil-A, Inc. I just knew that I belonged here. I was amazed how well I fit. It was a really cool, full-circle moment for me to be able to find a company to work for that has the same culture of Mudita I experienced on my softball team.”    — Taylor Clark, MAcc, Payroll Tax Accounting    #LifeatChickfilAInc #Accounting #WorkFullofCare 

Chick-fil-A, Inc. will expand its long-term investment in Puerto Rico, expecting to grow from 5 to 20-25 restaurants by 2030. The expansion will help create opportunity for economic development and community impact across the Island.     “Chick-fil-A’s growth in Puerto Rico creates a tremendous opportunity not only for our business, but for economic development and local community impact across the Island,” said Paul Trotti, Vice President, International, for Chick-fil-A, Inc. “We’re pleased to bring our authentic Chick-fil-A experience to more people across Puerto Rico, while also serving local communities and living out our commitment to having a positive influence on all we come into contact with.” Learn more: https://lnkd.in/gvT-yckW.