Institutional courage, an idea developed by Jennifer Freyd, is a leadership commitment to seek the truth and to take action on behalf of those who trust or depend on the institution—even when it’s unpleasant, difficult, and costly. Institutional courage requires proactive action (e.g., creating systems by which employees can raise concerns without fear of being punished) as well as responsive action (e.g., responding to reports of harm forthrightly, thoroughly, and fairly). These efforts can help prevent future incidents, allow people harmed to recover more quickly, increase trust between employees and leaders, and enhance the institution’s overall reputation.
On the other hand, institutional betrayal (i.e., when an institution mistreats those who trust or depend on it) only compounds the harm to all involved. Some common forms of institutional betrayal are victim blaming, sweeping incidents un- der the rug, and the like. It can be tempting to engage in these behaviors to limit legal exposure. Ultimately, though, institu- tional betrayal harms people all over again and will harm your organization’s reputation in the long run. Institutional betrayal is often cheaper in the short run but devastatingly expensive or even deadly to the institution in the long run.
To demonstrate institutional courage, it’s not enough to demonstrate personal courage as a leader. You’re human. Sometimes your courage and energy will falter or fail. Ditto for the people who work for you. And, you’re only one person. You’re not omnipresent. You need to develop systems that will hold you and others accountable.
Excerpted from Radical Respect: https://lnkd.in/gbixJMn8