Are you ready to revolutionize your PSAP’s efficiency? Carbyne ECaaS allows you to simplify and enhance your workflow by seamlessly integrating NG911 rich media directly into CAD platforms. ✨ Available Integrations: 📹 Video to 911 📍 Pinpoint Location 🗣️ Translation and Transcription 🚒 Responder Connect Carbyne’s ECaaS empowers CAD vendors to import critical features like caller's rich media, translation, and transcription into their platform, offering a more robust solution for PSAPs and field responders. Want to see how ECaaS can help your center? Request a demo today! https://lnkd.in/eNE_Mpas To learn more, go to https://lnkd.in/eYBwv693 #EmergencyResponse #PublicSafety #NG911 #CarbyneECaaS #Innovation #TechIntegration
Carbyne
Software Development
New York, NY 36,884 followers
Mission Critical Contact Center Solutions
About us
Carbyne is the global leader in mission-critical contact center technologies. Today, Carbyne is the largest rich-data provider for mission critical centers, delivering over 250M data points per year all in a unified platform. Our contact center technologies enable emergency contact centers and selected enterprises to connect with callers or any connected devices via highly secure communication channels without downloading a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises and governments, Carbyne provides a unified cloud native solution which delivers live actionable data that leads to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts. Visit us at www.carbyne.com
- Website
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http://www.carbyne.com
External link for Carbyne
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2014
- Specialties
- NG911, Call Handling, NG911 plugin for legacy systems, PSAP in the cloud, 911 as a service, Exact Indoor Location, Outdoor Location, Dynamic Location, Live video calls to 911, Text to 911, and No app needed
Locations
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Primary
45 W 27th St
Floor 2
New York, NY 10001, US
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94 Yigal Alon St
16th floor
Tel-Aviv, Israel 6789156, IL
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Calle Pedregal 24
Piso 3
Colonia Molino del Rey, Ciudad de México 11040, MX
Employees at Carbyne
Updates
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Tomorrow, Friday, July 26, over 15,000 convenience stores across the country are recognizing 911 professionals in the second annual #247Day. Uniformed or badged 911 professionals can receive a free drink or snack in appreciation for their invaluable and courageous public service. We commend this initiative and are thankful for the lifesaving work these professionals do every day. To our friends in the 911 profession, here's a list of participating locations: https://bit.ly/3ePeSf1
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Say Hello to AI-V: Your AI Virtual Agent for Admin Line Calls According to the 2024 Pulse of 911 Survey, 99% of ECCs handle both emergency and non-emergency calls, with approximately 65% being non-emergency. What if AI could handle the admin lines so your team can focus on emergency calls? Here’s how AI-V can help your center: ✅ Automate incoming Admin line calls ✅ Free up limited staff to focus on emergency life-saving calls ✅ Minimize multi-vendor complexities AI-V, powered by AI, handles admin calls efficiently—answering questions, routing calls, and managing requests. Request a demo today! https://lnkd.in/eNE_Mpas Join our Early Access Program and reserve your team for emergency calls. To learn more go to https://lnkd.in/ew4qyYF4 #AIVirtualAgent #EmergencyServices #CarbyneSolutions #AI
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The future of government and business operations lies in embracing the Cloud. Discover the unique advantages Cloud offers for both sectors in our new blog by Paresh Patel, CISO Carbyne. From disaster recovery resilience and faster time to market to easy scalability, cost savings, and automatic updates, this piece explains why Government Cloud with multiple redundancies is the safest and most efficient option for organizations handling sensitive data and critical operations. Read the full blog here: https://lnkd.in/gcEjCGM6 #businessinnovation #cloud #techinnovation
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🚨📞Emergency Call Triage: Essential Tool for PSAPs during Surge Periods! Our AI-enabled call triage technology dramatically eases the intensity of call volume spikes, ensuring those experiencing real emergencies get through to a human faster. Carbyne APEX featuring Emergency Call Triage helps your center: ✅ Mitigate staffing challenges ✅ Reduce redundant and abandoned calls ✅ Find callers in need ✅ Decrease calls in queue ✅ Build community trust Karl Fasold, Executive Director of Orleans Parish Communications District, says: “With 18 million visitors to New Orleans annually, we handle over 1 million calls a year, despite acute staffing challenges. Carbyne Call Triage is exactly the kind of technology OPCD needs to help us handle surge periods so we can provide the level of service our community deserves.” Request a demo today! https://lnkd.in/eNE_Mpas Join our Early Access Program and see the difference. To learn more go to https://lnkd.in/eqKP77G5 #EmergencyCallTriage #CarbyneAPEX #PublicSafety #AI #EmergencyResponse
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🚨 Alert - Happening Today! If you're attending Amazon Web Services (AWS) Imagine in Texas, don't miss Brett Wrenn, RPL CMCP, Global Director of Customer Success, explaining how AI and ML technologies are reshaping the landscape of public safety. Join us there and connect with us to learn more about what NextGen911 can do for you. https://lnkd.in/eGkjBas8 #techinnovations #NextGen911 #publicsafety
Come see us at Amazon Web Services (AWS) Imagine Texas! On Tuesday July 23nd, Brett Wrenn, RPL CMCP, Carbyne Global Director of Customer Success will take the audience through how AI and ML technologies are being used to revolutionize public safety. Join him, Benjamin "Eddie" Wilson, Texas Department of Public Safety; Christy Williams, North Central Texas Emergency Communications District | NCT9-1-1; and Ryan Reynolds, AWS to hear more about about the transformative power of AI/ML in law enforcement. Don't miss out!
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Are you struggling with long waits for translator support when a non-English call comes into your PSAP? Carbyne's live, two-way translation feature can cut down response time by 5 minutes on non-English calls. See how it works here. #techinnovation #AI #publicsafety #techforgood
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PSAPs face immense pressure to respond swiftly to emergencies. Bridge Desk, Carbyne's command and control center, revolutionizes PSAP operations, offering a comprehensive view of incidents for enhanced situational awareness. One key feature allows PSAPs to geofence specific areas, providing a zoomed-in map view with live 9-1-1 data, weather conditions, and geofenced insights such as incidents near major events. To learn more about how PSAPs can use this seamless, comprehensive tool to manage and respond to emergencies more efficiently - go to https://lnkd.in/e_zaSq6W #EmergencyResponse #SituationalAwareness #Carbyne #PSAP #PublicSafety #Innovation #EmergencyService
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Come see us at Amazon Web Services (AWS) Imagine Texas! On Tuesday July 23nd, Brett Wrenn, RPL CMCP, Carbyne Global Director of Customer Success will take the audience through how AI and ML technologies are being used to revolutionize public safety. Join him, Benjamin "Eddie" Wilson, Texas Department of Public Safety; Christy Williams, North Central Texas Emergency Communications District | NCT9-1-1; and Ryan Reynolds, AWS to hear more about about the transformative power of AI/ML in law enforcement. Don't miss out!
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