Capillary Technologies

Our team at Capillary had the opportunity to attend one of the biggest customer experience events in retail of the year - the 12th CX Retail Exchange in London. 🙌 📢 It was an insightful two-day event of interesting discussions and expert presentations, recapped it in our latest blog for you. 👇 Here’s what you will find in the blog: ➡ Mastering customer engagement ➡Focusing on long-term loyalty initiatives ➡Leveraging emotional loyalty for CX Checkout the blog to know more: https://lnkd.in/gMp8f2yU #cxretail #customerexperience #cx2024 #cxretailuk #capillarytech

💡 What if your customer support team could instantly answer any question, no matter how complex? With Capillary Technologies' GenAI-powered Genie, this is now a reality! 💪 Learn how we're transforming customer success and helping businesses build strong relationships with their customers in our latest blog. 🚀 Read the blog here: https://bit.ly/3SqkGlP #customersuccess #aipoweredcustomersupport #innovation

What is it about gamification that makes customers excited and entices them to keep coming back for more? 🤔 Tune in as Kevin Ertell breaks down the science of gamification with Clarissa Schealer, SVP of Sales. Discover why brands need to embrace gamification as a strategy in their loyalty programs. 🎧 Watch the full video here: https://lnkd.in/grGzB2aQ #LoyaltyPrograms #Gamification #CustomerEngagement #CapillaryTechnologies

🚀 Launching a new product is like welcoming a new family member—exciting and filled with anticipation! With only a 5% success rate among the 30,000 annual global product launches, how do brands like McDonald's and Sephora succeed and leverage loyalty through these product launches? 🤔 🔎 📑 Dive into our latest blog to find the strategies and tactics brands use to successfully launch their product and enhance customer loyalty: https://bit.ly/3Skg00E #customerloyalty #loyaltymarketing #loyaltystrategies

We’re excited to sponsor the Transformational CMO & Retail Assembly, hosted by The Millennium Alliance, August 6-7 in Charlotte, NC. ✨🕴️ Join our very own Clarissa Schealer and Robin Paschal as they share insights into the ever-evolving retail journey of digital transformation, global trends, and the challenges facing retail loyalty. 🎙️🖥️ If you’re attending, don’t forget to stop by our booth and say hi to our team! Stay tuned for more updates. #DigitalTransformation #CMOAssembly #MarketingLeadership #CapillaryTechnologies #Networking #Innovation

There’s something new and exciting happening every day for Kathryn Merry at Capillary that keeps her on her toes! 💼 👟 Catch our latest episode of Know Your Captian, where Kathryn shares about her journey so far at Capillary and how she makes great things happen👇 Watch till the end to not miss her fun Texan accent! 😀 #employeeculture #employeestories #OneCapillary

🕵️It’s no secret how invaluable customer data is across brands, industries, and business sectors. Retail media networks are powered by this rich data and this spend is set to grow by 10% this year, after reaching $128.2bn in 2023 globally!    📑 Capillary’s Vicki Wickens, MBA, Vice President of Business Development - Europe, shares her expertise on the immense value of receiving zero and first-party data from loyalty programs that not only personalizes customer experiences but also drives incremental profit through advertising and partnerships. Read more about it in her latest article here 👇 https://lnkd.in/gs2qCHDM

The Bengaluru Retail Summit is buzzing with dynamic energy and our team is right there at the center of it, actively engaging with attendees! 😉 🎙 If you have questions about the retail industry or want to explore the latest challenges, trends, and opportunities, swing by our booth. Our experts Pooja Sabharwal, Ritu Gorchhia, and Gitanjali Mittal would love to engage in a conversation with you. Whether you're a thought leader, innovator, or changemaker, we would love to meet you! 💼 While you are there, don’t forget to grab some exciting swag kits and delicious cookies! 🍪 #retailsummit #bangalore #loyaltymarketing #retailinnovation

We are thrilled to celebrate our partnership with Jaspal Group, a distinguished fashion retailer from Thailand with over 50 years of legacy. 🌟 By leveraging Capillary’s advanced loyalty software, their multifaceted digitized loyalty program, JPS Club, has achieved remarkable success. 📈 Membership has soared by 87%, and member sales now constitute 50% of total sales. With a strategic focus on customers, tourists, and employees, JPS Club has not only thrived but has also garnered several prestigious awards in the first half of 2024. 🏆 👉 Discover more about this growth story in the press release: https://lnkd.in/gi5MHwJG #clientsuccess #customerstories #thailand #retail #loyaltyprograms

Join Jim S., Senior Executive and Advisor at Capillary along with the amazing folks at Quadrant Knowledge Solutions, on 30th July at 7:30 PM IST for an exciting live Expert Edge session on the future of Customer Loyalty Solutions. 🌟 🎙 Don't miss out on this insightful discussion! Subscribe to their YouTube channel for updates 👇 #expertdiscussions #customerloyalty