To make the most of your marketing budget, it's important to have accurate attribution. Luckily, CTM is the perfect tool for building a clear picture of your attribution. Check out this video for a quick refresher on how it's done: #calltracking #marketingspend #paidmedia
CallTrackingMetrics
Telecommunications
Millersville, Maryland 3,893 followers
Attribution software that helps marketers make confident, data-backed decisions.
About us
CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, Capterra's Top 20 Call Center Tools report, and as a leader on G2 Crowd for both CCaaS and Inbound Call Tracking solutions.
- Website
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http://www.calltrackingmetrics.com
External link for CallTrackingMetrics
- Industry
- Telecommunications
- Company size
- 51-200 employees
- Headquarters
- Millersville, Maryland
- Type
- Privately Held
- Founded
- 2009
- Specialties
- Call Tracking Software, Call Attribution, Conversation Analytics, Call Center Software, Call Management, Intelligent Automation, and AI
Products
CallTrackingMetrics
Call Tracking Software
CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Integrations with systems like Google Ads & Analytics, Salesforce, Facebook, Zendesk, and Microsoft Dynamics ensure that call conversions are seamlessly integrated into existing sales and marketing processes. CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software and CCaaS solutions.
Locations
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Primary
231 Najoles Rd
Ste. 500
Millersville, Maryland 21108, US
Employees at CallTrackingMetrics
Updates
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📞 Did you know that 76% of customers still prefer phone calls for complex issues? Yet most businesses are missing crucial insights hidden in these conversations. Here's something even more striking: Companies using conversation intelligence tools see an average 27% increase in revenue and 48% improvement in customer satisfaction rates. But what exactly is conversation intelligence? It's the systematic ability to transform your everyday customer communications into actionable insights that drive growth. Think of it as your personal decoder ring for customer conversations - helping you: 💰 Identify high-value prospects automatically 🔍 Spot trending issues before they escalate 💬 Create data-driven training materials from real conversations 🤝 Drive continuous improvement in customer experience The best part? With modern AI and machine learning, these insights are more accessible than ever before. What challenges do you face in extracting value from your customer conversations? Let us know in a comment below. #CustomerExperience #SaaS #ConversationIntelligence #BusinessGrowth #CustomerSuccess
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When was your last "aha!" moment while using a new software? As a SaaS company, our customers range from tech businesses with full dev teams to small business entrepreneurs with little experience setting up software. But no matter your level of experience, we think you should be able to get help when you need it. That's why our Head of IT, Bob, takes time out of his day every week to host Open API office hours. You can drop in and ask API-related account questions like, "How do I add an ID?" or "How do I add a list of objects to another object?" and more! Because we want you to have those "aha!" moments in CTM. Have you ever chatted with Bob Graw III, Jason Smith, Dan Kunz, or Brian Barranger at an API office hour? Let us know in the comments! 👇
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In case you missed us at Digital Dealer Conference & Expo, catch up on the latest technology trends in the automotive industry with Jason Harris & Jonathan Morgia 🎥
Growth Advisor | Podcaster | Speaker | Marketing Agency Owner | Operations Coach | Strategy Consultant | Automation Architect
In this episode of Strategy with Jason, Jason sits down with Jonathan Morgia from CallTrackingMetrics to dive into the current state of technology in the automotive industry. They tackle how to leverage technology and data to improve the customer experience, AI call summary, marketing analytics and more! #automotive #automotiveindustry #automotivesoftware #dealership #dealerships #dealersolutions #bell2bell #strategy️ #data #automotivedata #automotivemarketing #customerexperience #data-driven
Connecting Humans and Technology | Strategy with Jason ft. Jonathan Morgia
www.linkedin.com
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👋 Welcome back! The leaf-peepers are vacationing, the candy corn is flowing, and parents are frantically trying to source the perfect costume amid an $11.6 billion Halloween industry season. But let's take a break from our spooky preparations to chat about other wild things, like: 👀 Semrush acquiring Third Door Media 🗣️ The surge in Voice AI tech ✍🏻 AI skepticism and fewer customer rants on social media 🏆 Our amazing time at AMA Baltimore's #MXAwards24 📊 The rise of the SaaS Marketplace with Nikunj Sanghvi
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Busy conference season, anyone? CTM is onsite now at Service World Expo! Come to booth 1113L to meet CallTrackingMetrics and our partners SearchKings®. Learn how our award-winning software and SearchKings' lead generation experts can help you track phone calls and drive more revenue. Plus, take your pick of lemon blueberry cookies made in the USA or maple cookies fresh from Canada 🍁 or both! Which would you pick? #serviceworldexpo #SWE24
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With great AI efficiency comes great responsibility... Tomorrow, Jeremy Wingate, VP of Revenue, heads to Washington, D.C. to participate in the panel discussion: CX in the Age of AI with Shashidhar Bellamkonda and Tyler Jensen Smith, CPA, CISA, MAcc. Attendees will learn how to determine the right balance between AI efficiency and maintaining a human touch in customer interactions, and better understand the ethics, transparency, and data privacy concerns that come with AI. Are you at ChurnZero's ZeroIn?
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At CallTrackingMetrics, we love to give marketers the data and tools you need to do your job better. That's why we are proud to support our local marketing community through AMA Baltimore, including celebrating marketing excellence last week at the #MXAwards24! Reach out to our sales team (did you have the pleasure of meeting Andie Davis💕, Dan Kunz, or Sean Nidecker at the show?) and schedule a demo to learn how we can help you make data-driven marketing decisions that drive revenue. But first, let me take a selfie 🤳🏼
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Yesterday, we teamed up with Twilio for a Hackathon focused on Voice AI advancements. Our teams explored practical solutions to help marketers confidently track and attribute leads across multiple platforms. Key discussions centered on: 📲 AI integration for enhanced call scoring 🔍 Future-proofing attribution strategies 💼 Streamlining critical business processes Thanks to Twilio's Brian J. McCarthy, Mauro Failli, Robert Welbourn, and Chris Feehan for collaborating with our team to push the boundaries of what's possible in this space! Our community of users can look forward to seeing these innovations in action soon. We're excited to help you make even more data-driven marketing decisions that drive revenue.
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